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General FAQs

If you’re thinking about offering My Health Cash Plan to your employees, then you may have questions you’d like to ask. Your adviser may have the answers or, if there’s something more specific you’d like to ask – perhaps in connection with your industry or business needs – we’re always happy to help. Some of the questions we’re asked most often are answered here…

How do our employees make a claim?

Your employees can make a claim that’s in line with your policy benefits. They’ll just need to send us a completed claim form within 90 days of the date the treatment was received along with itemised receipts or other supporting evidence as requested. If you’re in any doubt, or your employees have any concerns, call our claims department on 0800 158 5191.

How do we pay for this policy?

We’re happy to accept payment monthly or annually by Direct Debit – or annually by cheque.

What affects our company’s premium?

As a group policy, your premium could be affected by a number of factors including group size, the benefits and level of cover that you’ve chosen. For these reasons, it’s important that we have full and up to date details of your group members.

What happens if we miss a payment?

It’s very important to ensure that you pay your premiums on time. If a premium payment is missed, we’ll automatically cancel your policy. No claims can be paid to group members if this happens. We will reinstate the cover if the premium is paid within 60 days of its due date and there are no claims pending. If your bank details change or you want to change the way you pay your premium (for example from monthly to annually), please call us.

If our Group Administrator is absent for a significant period of time, what should we do?

Contact us, and let us know about your company’s circumstances. We’ll advise and support you as much as we can.

Can we cancel our policy?

After your application is received and accepted by us, you’ll receive policy documents and notice of the right to cancel (known as the cooling off period). You’ll then have 14 days in which to change your mind and cancel the policy. After your policy has renewed, you’ll also have 14 days in which to change your mind and cancel the policy, running from the first day of your new policy year.

If you decide to cancel the policy, any money that you’ve paid during the 14 day cooling off period will be refunded, provided no claims have been paid during that time. To cancel the policy, you must notify our Customer Service Team in writing at:

My Health Cash Plan,
Aviva Health UK Limited,
Jewry House,
Jewry Street,
SO23 8RZ.

How long does my contract with you last?

Your My Health Cash Plan policy is a one year contract.

WC00444 06/2014

Contact us

My Health Cash Plan customer service line:

0800 158 5190

Monday to Friday
9.00am - 5.00pm

Calls to and from Aviva may be monitored and/or recorded

These links may be useful: