Close

We use cookies to give you the best possible online experience. If you continue, we'll assume you are happy for your web browser to receive all cookies from our website. See our cookie policy for more information on cookies and how to manage them.

Making a claim

When it comes to cash plans, we know how important it is to have a straightforward claims process. We’ll make sure that employees are speaking to friendly experts whenever they need advice about making a My Health Cash Plan claim. In general, it’s a simple four-step process:

Employees need to:

  • Check to make sure the costs of their planned healthcare are covered by your company’s policy. This information will be in their policy schedule, but they can call us if they’re unsure.
  • Complete a claim form, which should be downloaded from your company’s intranet. Or they can call us on the customer services line, 0800 158 5191, and we’ll send a form out to them.
  • The claim form will also need to be signed by their optician, GP, dentist where requested in the terms and conditions. Send the form back to us along with all of the original receipts for treatment (It’s a good idea to keep copies).
  • We’ll process the claim and pay back their eligible costs up to the limits in your company’s policy.

If there’s something else you’d like to know about making a claim…

We’re happy to help you, every step of the way. If there’s something else you’d like to know about how your employees make a claim, you’re welcome to call us on 0800 158 5191.

WC00445 07/2013

Contact us

Talk to us about keeping your business healthy.

Ask us for a quote. Call us on:

0845 300 1530

Use reference: CPB CPL

Monday to Friday
8.30am - 5.30pm

Calls to and from Aviva may be monitored and/or recorded