Making a claim
You're in business, so we know that you already understand there's a high value to be placed on customer service. Our claims team is trained to understand you might not be feeling 100%, and we'll do our best to help you every step of the way. Most claims are approved over the phone, with no need for paperwork at all. It's a three step process:
- If your GP refers you to a specialist, mention that you have private health cover with Aviva
- Make sure your GP refers you to a specialist who works at a hospital on your chosen list
- Before you see the specialist, contact us to get your claim under way...
Over 80% of claims are approved over the phone
We may need to ask you for more information about your condition or details from your GP. In all cases, we'll do our best to make sure that paperwork doesn't hold things up. If we can't approve your claim because it's not covered by your policy, we'll explain the reasons to you.
After you've seen your specialist, you'll need to keep us updated on what's happening. This is easy to do, either with the online update form in the Healthier Solutions members' area, or by contacting us directly.
We're here to help you
Our claims teams all receive training that's unique to the type of claim they'll be working with. For example, our oncology claims team members are trained to deal with the sensitive circumstances surrounding a claim for cancer treatment. We also have other specialist claims teams including a Women's Health Unit and a psychiatric team.
If you have Back-Up included as one of the benefits on your policy, there'll be no need to see your GP if you're suffering from back or neck pain. In those cases, you'd call us directly for referral and we'd get you treated appropriately, as soon as possible.