Private health insurance

FAQs about switching

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These are some of the FAQs we hear about moving or switching private health insurance. We’re always happy to run through details over the phone. If these FAQs don’t show what you’re looking for, call our team of friendly experts, or ask us to call you back.

If I just want a rough idea of costs, will your sales team keep ringing me back?

No. We pride ourselves on excellent customer service, as we're sure you do too. We don't 'cold call'. We would never knowingly phone you to 'sell' a product that you did not want, and we'll always ask your permission to contact you in the future if you do become our customer.

To give you an idea of costs, it's easy to get a quote online. You'll see that we need to find out your medical history and personal details in full before giving you a final cost. That's because we want to be sure you get the right cover and that we can provide the benefits you're looking for.

Will there be a lot of paperwork involved?

It's important for us to record all your details accurately to give you the cover you want, but we'll do our best to keep the forms to a minimum. We may even be able to switch or move your cover over the phone. Depending on your medical history we may ask you to fill in a short questionnaire, but one of our main priorities is to give you an excellent service from start to finish. That means making it easy to move or switch to Aviva.

Will you need copies of my old policies?

No. If you're moving an Aviva policy, perhaps from a previous employer's scheme, then we'll need to know your policy number. If you're switching to Aviva from another provider, we'll talk to you about your medical history to get a clear picture of the cover you want and an accurate understanding of the benefits we can provide. There's no need to send us old policies.

Can I get the same benefits from Aviva, at a cheaper price?

We would like to say yes, but it is fairer to say that we can't answer that until we know your details in full. Every healthcare provider offers a different group of benefits to their policyholders. We're confident that you'll find our core cover is both extensive and competitive. You can choose to pay for any extra benefits you want, or if you prefer, by reducing the level of cover provided you can reduce your costs. We'll always do our best to offer you the most extensive policy we can at a price you can afford.

Will you cover my pre-existing medical conditions?

Private health insurance doesn't usually cover existing conditions. Because your medical history is unique, we'll need to find out more about your circumstances before making a decision on whether they will be covered.

Will your list of hospitals be different to my current provider's list?

Yes, it is possible our list of hospitals (PDF 2.03MB) will have some differences so you should check our lists carefully. When you take out private health insurance with us you'll get prompt, private medical treatment at a network of private hospitals and clinics around the UK. We divide these facilities into 'lists':

  • Key Hospital List

    Access to a nationwide list of hospitals. This group of over 300 hospitals is automatically included on your policy unless you choose an alternative hospital list.

  • Trust Hospital list

    By choosing to use only the private facilities at NHS/Partnership hospitals, you could save up to 25% on your premiums. You can only select this list if there is a hospital within 30 miles of your home.

  • Extended Hospital List

    Particularly attractive if you live in the Greater London area, this list gives access to a number of more exclusive hospitals in addition to our standard hospital list. This option increases your premium by 30%.

  • Signature Hospital List

    Access to a selected number of hospitals, which could give you savings of up to 43% on your premiums. This list is only available to policyholders living in Scotland and Northern Ireland.

Remember if we have a network for your condition or suspected condition you’ll need to use our network facility for your treatment rather than a hospital on your list.

What is a network?

We’re developing a number of networks of facilities, specialists or other practitioners that we recognise to provide the treatment required for a specific condition or suspected condition.

By creating networks, Aviva has more control over the treatment pathway. This means we can drive better commercial deals, which helps us maintain affordable prices. What’s more, by controlling the treatment pathway we can give our customers greater assurance when it comes to clinical quality and treatment, and ensure that more treatment can be covered before benefits limits are reached.

Our networks are updated frequently as we work to ensure we get the best possible service for our customers. We regularly add or evolve networks, or in the event that a facility/specialist is no longer suitable for a network we may remove them. Please contact our claims team before arranging any treatment.

Contact our claims team on 0800 158 3344. Our lines are open from 8am-8pm Monday to Friday and 8am-1pm on Saturdays.


We'll help you move to Healthier Solutions

You can phone us direct on 0800 42 42 42, with reference SEL WEB

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