Claims servicing

Through our team of experienced claims professionals with a strong client focus, you can rest assured that you'll benefit from a highly efficient, personalised service when it really matters

You'll benefit from:

  • A dedicated claims manager within the CSR team
  • Guaranteed service levels - we do as we promise
  • An agreement tailored to your needs
  • No offshore handling
  • Claims relationship management - working closely with you and your broker
  • Dedicated Management Information.

You'll have a named team on hand that will be dedicated to overseeing your claims. They will make it their priority to find the best claims solutions - not just when Aviva first quotes for the business but by providing ongoing claims support. You can even decide how often we conduct performance reviews.

Your dedicated team will organise suppliers or loss adjusters as needed, all the while liaising with the relevant specialised CSR claims teams so that claims are fast-tracked and handled by experts. It's a flexible, professional approach to claims handling that allows us to deliver a service that's tailored to your business.

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