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Company policies

Managing company policies

Do you manage your company's health or protection products? Then we want to give you constructive support that helps you to manage your company policy. If you have a specific enquiry about your cover, it may be useful to make contact with the adviser who helped put your scheme into place, alternatively contact your Aviva Account Manager or your normal Aviva Group Risk contact.

Alternatively, use the dropdowns here to find contact details and information about these products…

If you're an employee looking for information…

We can help you more with our pages for employees. Please use the Back button on your browser, then follow the other links on that page to find useful contact details, information about making a claim, and more details about your cover.

Private health insurance…

Contact details for the our Customer Management Teams, more information about your responsibilities as a Group Administrator, and the added value benefits of your company's policy are shown on your dedicated website: Group HealthZone.

International health insurance…

If you have an International Solutions private health insurance policy, you can find details for Group Administrators on the International Solutions website. The website will open in a new window, please click on the 'Company' area to access information.

Group Income Protection schemes…

If you arranged your Group Income Protection policy through a broker or adviser, then please contact them in the first instance. Otherwise, you can contact two teams for support (please let us know your scheme name and scheme number when you call):

  • For information about your policy, call the sales support team on 0845 300 6691.
    Lines are open Monday to Friday 9am to 5pm
  • For help with claims call 0845 300 3213. We'll do our best to help you with any queries about the claims process.
    Lines are open Monday to Friday 9am to 5pm.
Group Critical Illness schemes…

If you arranged your Group Critical Illness policy through a broker or adviser, then please contact them in the first instance. Otherwise, you can contact two teams for support (please let us know your scheme name and scheme number when you call):

  • For information about your policy, call the sales support team on 0845 300 6691.
  • Lines are open Monday to Friday 9am to 5pm
  • For help with claims call 0845 300 3213. We'll do our best to help you with any queries about the claims process.
    Lines are open Monday to Friday 9am to 5pm.
Group Life schemes…

If you arranged your Group Life Protection policy through a broker or adviser, then please contact them in the first instance. Otherwise, you can contact two teams for support (please let us know your scheme name and scheme number when you call):

  • For information about your policy, call the sales support team on 0845 300 4452.
    Lines are open Monday to Friday 9am to 5pm
  • For help with claims call 01603 680715. We'll do our best to help you with any queries about the claims process.
    Lines are open Monday to Friday 9am to 5pm.
Occupational Health schemes…

If you arranged Occupational Health services through a broker or adviser, then that's often the best person to give you the advice and support you're looking for in connection with your policy. But if you'd still like to contact us about any aspect of the Occupational Health services we're providing to your company, please call 0800 046 2009. Lines are open Monday to Friday, 9am to 5pm.

Cash plan schemes…

If you're the Group Administrator looking after a My Health Cash Plan policy for your employees, these are contact details that will put you in touch with the right team:

  • For information and help managing your policy, call us on 0800 158 5190.
    Lines are open Monday to Friday, 9am to 5pm
  • For help with claims call 0800 158 5191. We'll do our best to help you with any queries about the claims process.
    Lines are open Monday to Friday, 9am to 5pm.

*Calls to and from Aviva may be monitored and/or recorded.

WC00466 07/2013