We want to help you find what you're looking for quickly, so this page has the answers to general questions that scheme members ask us. More information can be found in your member pack, which was given to you by your Group Administrator. He or she is usually the best person to provide specific details about your company's policy. Or, if your company is large enough to run an intranet system, you may find more information there.
Your Group Administrator is the person who administers the policy on behalf of your company. In a small company, this may be one of your administration team, someone like your company's secretary. In a larger company, it's likely to be a member of your Human Resources department.
Every company's policy is slightly different. These details are treated confidentially, which means we can't talk to you about how your company's policy has been set up – you will need to speak to your Group Administrator. But we can help you make a claim, get treatment, and make the most of our services. So if you need help or would like to give us some feedback, you'll find the details below.
It's a 4-step process, that helps you to know which details to have to hand when you call us to make a claim. We've explained it in full in our 4-step claims guide.
We believe that constructive comments can help us continually improve our products and services.
We're always delighted to pass on compliments to the people you've had contact with, and it's your satisfaction that contributes to our measure of success.
So, when you enjoy outstanding service, we'd love to hear about it.. You can write directly to the person you have been in contact with at the address below, or drop us an email at firstname.lastname@example.org.
Aviva Health UK Limited
Hampshire Corporate Park
If we haven't performed as well as you expected, then one of our first priorities is to find out how we can do better. We have teams of talented people who take pride in delivering an excellent service and, although we can make mistakes, we will try to make sure that every concern is addressed promptly and professionally. If you have a concern, then this is what we will do:
If something's not right, you can use our online form to give us constructive feedback straight away. The following link will take you to our online form and our complaints process: www.aviva.co.uk/existing-customers/complaints-contacts.html
The premiums that your company pays are a taxable benefit if you're a Director or an employee earning £8,500 a year or more. Under current tax rules, the money is taxed as part of your income. Please contact your Group Administrator for more information.
If you leave your company, then your cover stops immediately. We want to continue giving you and your family the peace of mind that comes with private health insurance, so we've explained some of the ways we can help on our leaving your company page.
You can take advantage of this offer all year round, with up to 25% off gyms around the country. All the details you need are on our Get Active website. Log in using your reference code HCGCOR and start making the most of this great benefit, straight away!
You can contact these numbers day and night, 365 days a year. Both lines are confidential, and no one at your company will know the details of your call. They're for your added benefit as part of your policy: