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Company policies

Your 24 hour helplines

If you're an employee on a group policy we know how important it is to keep some things personal – like getting advice from a GP, or dealing with stress – completely confidential. And, as healthcare experts, we also know how valuable it is to get that useful, confidential guidance and advice 24 hours a day.

If you'd like to speak to a GP…

You can call 0800 158 3112, day and night, 365 days a year. It's a confidential 24 hour GP helpline. The GP you're speaking to will not have access to your personal medical records, but you can ask for advice and guidance on anything you'd like to know about health matters. That includes questions about symptoms, medical information, drugs, treatments or upcoming care. No one at your company will know the details of your call.

If you find yourself facing life's challenges…

You can call 0800 158 3349, day and night, 365 days a year. That's the number for our 24 hour Stress Counselling helpline. We all have ups and downs. By sharing your concerns with trained counsellors – about work issues, relationships, bereavement, social strains, money worries, or anything at all that's worrying you – you can get advice on how to deal with what's making you feel stressed. This benefit is available for members over 16 only.

WC00464 08/2013