Contents insurance

5 Star contents insurance from £60

Buy direct, 40% no claim discount

We share our customer reviews on our website, so now you can see for yourself before you buy.

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful.

Halfpma Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

You can quote online in 5 minutes. Source: average online quote times April 2013 to September 2013.

40% no claim discount if you’ve been claim free for at least five years* and you could save up to 20% when you buy online. 34% of customers are expected to receive the maximum 20% saving.**

Prices from £60. That’s all 10% of our customers paid.***

Contents insurance

Home contents insurance covers the value of all the belongings in your home. The possessions you would normally take with you when you move house while buildings insurance covers the structure of your home and outbuildings.

Our contents insurance has been awarded a 5 Star Rating by independent experts Defaqto so you have the reassurance that you’re buying quality cover.

If you buy online we’ll give you up to £50,000 cover as standard.

Because you only find out how good your home insurance is when you make a claim we make sure you have all the support and help you need at such a stressful time. That means:

  • We’ll give you a named personal claim manager to manage your claim from start to finish, keeping you updated along the way.
  • A UK claims line open 24/7.
  • We’ll replace your locks if the keys to your home are accidentally lost or stolen.^

Get a contents insurance quote now

* Smaller discounts apply if you have been claim free for between one and four years. Discount doesn’t apply to Home emergency or Legal cover options. Minimum premiums apply.

** Excludes optional covers. Minimum premium applies.

*** 10% of all customers buying home contents insurance with us from 1 August 2013 to 31 January 2014 paid £60 or less. Source: Aviva. The premium you pay will depend upon individual circumstances, cover chosen and payment method selected.

^ This includes external doors, alarm systems and domestic safes only, up to a total value of £1000.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 1592 customer reviews

Rating breakdown

1592 reviews

  • 5 stars awarded by 1087 reviewers
  • 4 stars awarded by 417 reviewers
  • 3 stars awarded by 43 reviewers
  • 2 stars awarded by 13 reviewers
  • 1 stars awarded by 32 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings & reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our None most recent reviews

Read all 1592 reviews

prosser gave this product an overall rating of 5 / 5

home contense insurance

very happy with the price for the value of money i get

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lettuce gave this product an overall rating of 4 / 5

A storm in a roof top

Our roof and chimney were damaged in the Christmas New Year storms. A viva have been excellent in many ways but due to so many people being affected it was very difficult talking to the person overseeing the claim. Emailing was the only way to have contact with this person. With perseverance on our behalf it was sorted and paid out taking approx 10 weeks in total.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
2 / 5
Customer experience
2 / 5
Fairness
5 / 5

Hi, thank you for taking the time to leave a review. I'm sorry to see you had difficulties contacting the claims advisor and your claim took longer to settle due to the unprecedented weather situation over the festive period. We really appreciate you sharing your experience and I'm working with the claims team to ensure the appropriate feedback is given. Glad everything got sorted for you in the end.

Nicki, Aviva Online Team

Sam2 gave this product an overall rating of 5 / 5

Great Experience

From getting a qote on line and setting up the policy was a positive experience. Great customer service in setting up. Everthing they said they would do they did. Also very reasonable price giving me a saving. Highly reccomended

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dolores1950 gave this product an overall rating of 4 / 5

Great customer service at all times .

Considering the problems of flooding at this time , my claim was dealt with quite quickly . Any request that I had re company to be used for my repairs were agreed .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Popsy gave this product an overall rating of 4 / 5

Shame using priemun telephone numbers

Why oh why do you make us use premium telephone numbers, when we have to contact you ?

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Thanks for your review. We do offer a fantastic MyAviva service, which allows you to manage and amend your policy online but should you need to contact us via the phone, we will do all we can to make it as swift and pleasant as possible.

Nicki, Aviva Online Team

sf7880 gave this product an overall rating of 4 / 5

Cost effective 'contents only' home insurance

Aviva seemed to be one of the only major companies which made it easy to buy 'contents only' insurance - they offered a cost effective option that was easy to purchase online

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

trickyd3 gave this product an overall rating of 5 / 5

Highly competitive quote

I was looking for a competitive quote as my previous insurer had ratcheted up the rate again this year. Having recently insured my cars with Aviva, I was offered a discount to switch my home insurance. I wasn't sure it would be competitive as we live close to a flood zone however, they significantly beat the renewal quote with as much or more cover. Very pleased.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DAVID gave this product an overall rating of 4 / 5

good value for money

straight forward questions that can easily be understood, , and the telephone staff are extremely helpful and experienced if you need any help with the application form.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

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