Contents insurance

5 Star contents insurance from £60

Buy direct, 40% no claim discount

We share our customer reviews on our website, so now you can see for yourself before you buy

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

40% no claim discount if you’ve been claim free for at least five years* and you could save up to 20% when you buy online. 34% of customers are expected to receive the maximum 20% saving.**

Prices from £60. That’s all 10% of our customers paid.***

Contents insurance

Home contents insurance covers the value of all the belongings in your home. The possessions you would normally take with you when you move house while buildings insurance covers the structure of your home and outbuildings.

Our contents insurance has been awarded a 5 Star Rating by independent experts Defaqto so you have the reassurance that you’re buying quality cover.

If you buy online we’ll give you up to £50,000 cover as standard.

Because you only find out how good your home insurance is when you make a claim we make sure you have all the support and help you need at such a stressful time. That means:

  • We’ll give you a named personal claim manager to manage your claim from start to finish, keeping you updated along the way.
  • Our claims team is available for you to make a claim 24/7, 365 days a year.
  • We’ll replace your locks if the keys to your home are accidentally lost or stolen.^

Get a contents insurance quote now

* Smaller discounts apply if you have been claim free for between one and four years. Discount doesn’t apply to Home emergency or Legal cover options. Minimum premiums apply.

** Excludes optional covers. Minimum premium applies.

*** 10% of all customers buying home contents insurance with us from April to June 2014 paid £60 or less. Source: Aviva. The price you pay will depend upon individual circumstances, cover chosen and payment method selected.

^ This includes external doors, alarm systems and domestic safes only, up to a total value of £1000.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2351 customer reviews

Rating breakdown

2351 reviews

  • 5 stars awarded by 1632 reviewers
  • 4 stars awarded by 587 reviewers
  • 3 stars awarded by 57 reviewers
  • 2 stars awarded by 23 reviewers
  • 1 stars awarded by 52 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our 3 most recent reviews

Read all 2351 reviews

Shell gave this product an overall rating of 4 / 5

easier than anticipated

Those involved were very helpful; although at times we had to wait for return calls to be made to keep us updated but generally it was all easier than I anticipated.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

Watto gave this product an overall rating of 2 / 5

Poor service

I have had to constantly chase every step of the way spending nearly £20.00 on phone calls. Nobody at aviva new what was going on and to sum the whole experience up, two and a half months down the line, I am still waiting for avivas decorators and I have received this email. The quality of the workmanship by aviva's workmen is also questionable.

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
2 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
2 / 5

smokeyjimbo gave this product an overall rating of 5 / 5

great service on line, easy to understand all requirements asked

online questions were easy to comprehend and very easy to work out exactly what you needed in your insurance quote. I got through the whole questions very quickly and really surprised how quick the quote came through which I could then adjust with extra additions if necessary. Well satisfied.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

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