Contents insurance

5 Star contents insurance from £60

Buy direct, 40% no claim discount

We share our customer reviews on our website, so now you can see for yourself before you buy

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

You can quote online in 5 minutes. Source: average online quote times April 2013 to September 2013.

40% no claim discount if you’ve been claim free for at least five years* and you could save up to 20% when you buy online. 34% of customers are expected to receive the maximum 20% saving.**

Prices from £60. That’s all 10% of our customers paid.***

Contents insurance

Home contents insurance covers the value of all the belongings in your home. The possessions you would normally take with you when you move house while buildings insurance covers the structure of your home and outbuildings.

Our contents insurance has been awarded a 5 Star Rating by independent experts Defaqto so you have the reassurance that you’re buying quality cover.

If you buy online we’ll give you up to £50,000 cover as standard.

Because you only find out how good your home insurance is when you make a claim we make sure you have all the support and help you need at such a stressful time. That means:

  • We’ll give you a named personal claim manager to manage your claim from start to finish, keeping you updated along the way.
  • A UK claims line open 24/7.
  • We’ll replace your locks if the keys to your home are accidentally lost or stolen.^

Get a contents insurance quote now

* Smaller discounts apply if you have been claim free for between one and four years. Discount doesn’t apply to Home emergency or Legal cover options. Minimum premiums apply.

** Excludes optional covers. Minimum premium applies.

*** 10% of all customers buying home contents insurance with us from 1 December 2013 to 30 April 2014 paid £60 or less. Source: Aviva. The premium you pay will depend upon individual circumstances, cover chosen and payment method selected.

^ This includes external doors, alarm systems and domestic safes only, up to a total value of £1000.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 1975 customer reviews

Rating breakdown

1975 reviews

  • 5 stars awarded by 1346 reviewers
  • 4 stars awarded by 515 reviewers
  • 3 stars awarded by 54 reviewers
  • 2 stars awarded by 19 reviewers
  • 1 stars awarded by 41 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our 3 most recent reviews

Read all 1975 reviews

costa gave this product an overall rating of 5 / 5

online made easy for all !!

A very advanced system made simple to purchase all your insurance needs at very competitive prices from a mature company which is steeped with insurance history and experience.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ChrisM gave this product an overall rating of 5 / 5

easy and great value!

Very easy to navigate website and straightforward to purchase any extras. Have now bought car and home insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Economiser gave this product an overall rating of 4 / 5

Excellent product but call-back not great

I have recently purchased car insurance and home insurance from Aviva. Staff are lovely and know their stuff but on both occasions having been given a quotation by a member of staff I have asked for time to discuss the quote with my husband and was promised by the member of staff they would call me back on a given date. Each time the call back hasn't happened and I have had to contact Aviva myself and each time I have had to go through the whole policy requirements again - slightly annoying as this process takes 15-20 minutes each time! Other than this complaint, I have found the staff to be friendly and cheerful every time and have already recommended Aviva to friends and family.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Thanks for giving us your review and please accept my apologies for the call backs not being given as agreed. I'll be sure to feed this back to my colleagues to prevent this happening again in future. It's not up to the high standard of service we expect our customers to receive. I'm glad overall you're happy and found the advisers you spoke to friendly and knowledgeable. Many thanks

Marv, Aviva Online Team

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