Travel insurance

Existing customers

  • Amend or renew your travel insurance policy0844 891 1104*
  • Make a claim (non-emergency) UK0844 891 1444*
  • Make a claim (non-emergency) abroad(+44) 1603 603 716
  • Medical and other emergencies abroad(+44) 1603 208 044
  • Free advice before you travel01603 208 045
  • UK motor breakdown0800 032 5700
  • Legal helpline01603 208 244

Policy documents

If you select eDocs you will be sent a link after you have purchased your policy which will then direct you to a web page where you can retrieve your documentation to download and save. Otherwise we will send you your policy booklet by post.

In the meantime you can download the travel policy booklet here (PDF 1,084KB).

Alternatively, if you have a general enquiry about your policy please email us using our contact form.

Make a complaint

We aim to give you great customer service but sometimes things do go wrong. We've made it easy for you to complain online using our complaint form. You can even send us photos and files to help us understand your issues.

Contact us about another product:

Contact us about another product
 

* 0844 numbers will be charged at 3p per minute from a BT landline. Calls from other networks may vary.

NFPTG5418 21102009

Ask us

Contact us

To amend or renew your policy call:

0844 891 1104*

Monday to Friday
8.00am - 8.00pm
Saturday
9.00am - 5.00pm
Sunday
10.00am - 4.00pm

For medical emergencies abroad call:

(+44) 01603 208 044

Lines open 24 hours

To make a non-emergency claim call:

0844 891 1444*

Lines open 24 hours

For our joint protection, telephone calls may be recorded and/or monitored

Advice & guidance

Product literature

Have we delighted you?

View all products