I need to tell you someone has passed away – home insurance policy

May we offer our sincere condolences at this difficult time.

You can notify us that someone has passed away by using our simple online form.

Gathering certain information before you start could help you complete the form. The information that will help us is as follows:

• Policy number (if you have it) – you can find this in letters or documents from us. Or it may be the reference number on the bank statement if the premium is paid by monthly direct debit.
• What will be happening to the property – Is the property now unoccupied and would you like to amend the mailing address?

If you don’t have these details, it’s not a problem. You can still complete the form and we’ll be in touch if we need anything further from you.

Alternatively, if you’d prefer, you can call our dedicated customer services line on 0345 030 7557.