I have a general payment query

If you have a query regarding your payments, we’re here to help. Please complete the form below to tell us how we can help.

For your own security, please do not enter your bank account or credit/debit card information. We will assist you with this in our reply. We aim to do this within 24 hours.

Aviva Online and Aviva Premium customers

If your policy number starts with ‘72’ or ‘73’, please visit Aviva Online and Aviva Premium help and support instead of using the form below.

Sorry, you need to enable JavaScript to use this form. If you are unable to do this, please return to our contact us page to find the relevant telephone number.

Your details

It’s important that you include this as it helps us identify your policy.

Aviva uses your personal data as set out in our Privacy Policy. We use Google’s reCAPTCHA technology to protect our websites from spam and abuse. The Google Privacy Policy and Terms of Service apply to reCAPTCHA.