Existing customers

As one of the UK’s leading life insurance providers, you can rely on Aviva to help sort out any queries you may have.

For general enquiries about your Guaranteed Lifelong Protection plan:

  • Call us on 0800 068 6800*
  • From outside the UK call us on +44 1603 202 500*
  • Lines are open Monday to Friday 8.30am – 5.30pm,
    Saturday 8.30am – 2.00pm.

To make a life insurance claim:

  • Call us on 0800 015 1142*
  • From outside the UK call us on +44 1904 723 520*
  • Or you can write to us at:
    Aviva - Claims
    PO Box 520
    Norwich
    NR1 3WG
  • Lines are open Monday to Friday 9.00am – 5.00pm

If you’ve got a complaint

Please tell us what it is and we'll do our very best to sort it out.

  • Call us on 0800 068 6800*
  • Or use our online contact form.
  • Or write to us with the details at:
    Aviva Life & Pensions
    Customer Relations
    PO Box 520
    Norwich
    NR1 3WG

Contact us about another product

Contact us about another product

* Lines are open Monday to Friday 8:30am - 5:30pm and Saturday 8:30am - 2pm. The claims team are available 9am to 5pm Monday to Friday. Calls may be recorded and/or monitored.

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