Heating and Boiler Cover

Sorry, currently this isn't available to new customers

Your Heating and Boiler Cover

If you're an existing Heating and Boiler Cover customer you're in the right place to find information about your policy. Full details of your cover are available in the policy documents sent to you. This cover is currently not available to new customers.

Levels of cover

Included with Heating cover
Included with Heating and Plumbing cover
Included with Heating, Plumbing,
Electrics and Security cover
Gas boiler service and carbon monoxide detector check (detector included) Yes Yes Yes
Repairs to gas boilers and central heating (once they pass the health check) Yes Yes Yes
Gas boiler replaced if we can’t fix it – if under 7 years old you only pay your chosen excess, if 7 years or over you’ll need to contribute £500 as well as your chosen excess Yes Yes


Repairs to leaking pipes, joints and drains No Yes Yes
Unblocking of sinks, toilets and pipes No Yes Yes
Repairs to electrical wiring No No Yes
Protect your home following damage to the roof No No Yes
Repairs to external windows and door locks that secure your property No No Yes
Removal of mice, rats, wasps or hornet nests No No Yes

What's not covered

We can't cover any plumbing, electrical or security problems within the first 14 days of your cover - but we’ll provide you with a quote for repairs. Other things not included in cover are:

Heating exclusions

  • External gas supply pipe (responsibility of National Grid)
  • Any gas appliances, oil-fired heating systems or under-floor heating

Plumbing exclusions

  • Showers
  • Repairs to external guttering, rainwater downpipes and soakaways

Electrics and Security exclusions

  • Household appliances
  • Replacing locks or lost keys if you have access to another set

Take a look at our terms and conditions for full details of what's not covered.

Read our terms and conditions (751 KB)

How our claims process works

Whatever happens, we’re here when you need us – online and over the phone.

Step 1

Get in touch

Need to make an emergency claim? Call us anytime on 0345 030 7310.

Or if you’d like to book an appointment for non-urgent repairs, simply log in to MyAviva (as long as you don’t have an excess on your policy).

Step 2

Arrange an engineer

We’ll arrange for a HomeServe-approved engineer to come out at a time to suit you.

Step 3

That’s it – simple

We’re here to help around the clock – so no more worrying about being left in the dark.

Contact us

Still need help? Give us a call.

0800 015 4832

Monday to Friday: 8:00am - 8:00am

Saturday: 8:00am - 4:00pm

Sunday: 10:00am - 4:00pm

^ For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.