Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 7511 customer reviews

Rating breakdown

7511 reviews

  • 5 stars awarded by 5245 reviewers
  • 4 stars awarded by 1622 reviewers
  • 3 stars awarded by 204 reviewers
  • 2 stars awarded by 119 reviewers
  • 1 stars awarded by 321 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Evo360 gave this product an overall rating of 5 / 5

Buyer review

the best insurance i could get

I was given great customer service from Aviva and I would always recommended you for car insurance I was so happy with the price I was given they saved me two hundred pounds

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

UncleX gave this product an overall rating of 4 / 5

Buyer review

Shaky start but a brilliant finish

Great price and very friendly customer service. I had initial problems with website not allowing me to enter more than 2 vehicles but this was soon sorted with a telephone call. Thwarted again by the website when I could not access the details! Again sorted by a telephone call. I received friendly and helpful service throughout and eventually got a great deal on all three cars. Last minute purchase of a new car and change of policy was again dealt with quickly and efficiently. In a nutshell; Great Customer Service!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
3 / 5

andypandy gave this product an overall rating of 5 / 5

Buyer review

great customer service

Aviva always look after me are very fair when sorting out any problems ,that's why I keep going back to them ,

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stinkydirtycourtesycar gave this product an overall rating of 4 / 5

Claim review

Bad Courtesy Car Experience

We have courtesy car cover so expected a decent car whilst ours was being repaired. What we got was a dirty (not cleaned outside or in), cigarette smelling automatic (when we drive a manual) . My wife wouldn't drive this so I had to do all the driving - not good when you have three children doing rugby, football, karate and swimming. Overall experience of the claim was good, the car hire experience let the whole situation down.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
3 / 5
Customer experience
2 / 5
Fairness
3 / 5

Mandy1 gave this product an overall rating of 5 / 5

Buyer review

easy to set up

All easy to set up ,and cheapest insurance we could find so 10/10

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Wetho gave this product an overall rating of 5 / 5

Buyer review

Brilliant

This was by far the cheapest quote I got. The ease of buying the car insurance was brilliant. The addition of break down cover at excellent price as well. Also being able to add different insurance's at good prices.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Oklahoma66 gave this product an overall rating of 5 / 5

Claim review

Excellent help when needed

Although this was not an accident in the 'normal' way, the advice and helpful friendly conversations with employees of Aviva was exceptional. A vehicle left a quiet side road and ploughed into 2 vehicles parked on our driveway. The driver, luckily, was unhurt. The shock and sense of helplessness soon disappeared after speaking to a really friendly and calming gentleman at Aviva. Our vehicle was a write off, but the speed in which we were supplied with a hire car, and subsequent purchase of a replacement vehicle was brilliant. Cannot thank everyone enough and thoroughly recommend Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

zeki gave this product an overall rating of 5 / 5

Buyer review

Best deal

Purchasing my motor insurance from Aviva was nice, easy and quick process. In comparison to other insurers it was the best deal and I was pleasantly surprised. I would definitely recommend Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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