Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 6026 customer reviews

Rating breakdown

6026 reviews

  • 5 stars awarded by 4154 reviewers
  • 4 stars awarded by 1366 reviewers
  • 3 stars awarded by 163 reviewers
  • 2 stars awarded by 88 reviewers
  • 1 stars awarded by 255 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Charli gave this product an overall rating of 5 / 5

Buyer review

A* service

Absolutely fantastic from start to finish, polite and jovial on the phone - made a real effort to explain everything to me. In particular, their information regarding the temporary effect my unsettled claim from an uninsured driver would have was second to none. In comparison to other insurers.... absolutely A*

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

pearface gave this product an overall rating of 5 / 5

Buyer review

fast and easy

The service I received from Aviva was great. It was fast and easy completed in a matter of minutes. The service over the phone was great with no complications.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MollieMac gave this product an overall rating of 5 / 5

Buyer review

great service

Excellent priced policy. Very competitive and lots of customer benefits.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Chesters gave this product an overall rating of 4 / 5

Buyer review

My quote.

I originally got a quote a few months ago for 1700 which at the time was an amazing price but unfortunately the quote expired by the time I needed it and it came to 2100 which I still can't complain about. It was easy to fill out for the quote and quick, will recommend to others my age who are starting to drive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Sharon gave this product an overall rating of 5 / 5

Buyer review

Great Service

After looking through all the insurance policies on the comparison websites it became apparent that the cheapest quote I was getting was from Aviva but through other brokers, so I tried Aviva online and got a higher quote? After a courtesy call from Aviva they managed to get my policy lower than any other quotes I had found. The memeber of staff who called me was very helpful and it felt as though I was getting a better service than if I had just taken out a policy through the comparison websites.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Highlander gave this product an overall rating of 5 / 5

Claim review

First Class Service

From start to finish my claim was dealt with efficiently, professionaly and sympathetically. All concerned made a difficult situation as easy as possible. I have nothing but the highest praise from all at Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

ChrisH gave this product an overall rating of 5 / 5

Claim review

Great understanding response

Great customer service really understanding helpful and non judge mental friendly response to my claim

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

avivasatisfaction2014 gave this product an overall rating of 5 / 5

Claim review

Aviva works for the customer

Reached Heather quickly. She was "on my case" immediately, attentive to all my questions, responding with clarity and alacrity. Thanks for all your help. Best insurance so far.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

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