Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9448 customer reviews

Rating breakdown

9448 reviews

  • 5 stars awarded by 6734 reviewers
  • 4 stars awarded by 1815 reviewers
  • 3 stars awarded by 285 reviewers
  • 2 stars awarded by 169 reviewers
  • 1 stars awarded by 445 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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CornishJack gave this product an overall rating of 5 / 5

Buyer review

Dual car motor insurance

Very helpful when asked for a quote, gave all information required and were quick and efficient in dealing with eventual purchase of services. We thought the price was very reasonable and was ahead of its competitors by a good margin.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

CornishJack

Trisha gave this product an overall rating of 5 / 5

Buyer review

Excellent customer service

When I rang with a No Claims Discount I was surprised with the excellent service I received. Far beyond what I expected. Thanks!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Trisha

BossyTrent gave this product an overall rating of 5 / 5

Buyer review

Good customer services

Good customer service. Good to speak to an English representative.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

BossyTrent

Sunray050 gave this product an overall rating of 5 / 5

Claim review

Absolutely Hassle Free

After I was involved on rear end shunt I had only to make one call to Aviva and a few weeks later had my car back. No paperwork or protracted telephone ping-pong. Great service and so unlike accident experiences of years ago.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Sunray050

Harold gave this product an overall rating of 5 / 5

Claim review

Excellent service

Contact was easy as was the whole claims process and was also very impressed with the level of service and repairs from: East Bilney Coachworks in Norwich. I would definitely recommend having an accident whilst with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Harold

Shaz gave this product an overall rating of 5 / 5

Buyer review

Great

Very competitive with price and excellent service..would definitely recommend

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shaz

President gave this product an overall rating of 5 / 5

Claim review

First class service

This was a no fault claim it was handled speedy and in a professional manner. My car was stationery , locked and i was away from the vehicle when it was struck in the passenger door by the guilty party. This incident happened at 1-50pm by 4-50pm every thing was resolved,the next day i took my vehicle to an approved repairer and booked it in for repair the next day. This was unbelievable service i was most impressed with both Aviva and the repairer. I highly recommend Aviva for motor insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

President

Silversurfer gave this product an overall rating of 5 / 5

Buyer review

Excellent service

Very helpful with the advice I received before my purchase.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Silversurfer

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