Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9399 customer reviews

Rating breakdown

9399 reviews

  • 5 stars awarded by 6694 reviewers
  • 4 stars awarded by 1792 reviewers
  • 3 stars awarded by 287 reviewers
  • 2 stars awarded by 169 reviewers
  • 1 stars awarded by 457 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Tony gave this product an overall rating of 1 / 5

Claim review

Poor customer service

They say you never know how good a company is until you need them, well this is true as regards to Aviva. After putting in a claim for an accident which was not my fault, I was continually chasing Aviva for updates. Long time spent in queues on phone, they never answer emails. Still not resolved.

By:
Gender:
Male
Age:
65 or over
Ease of claims process
2 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
3 / 5

Tony

GrandpaJoe gave this product an overall rating of 5 / 5

Buyer review

Great online service

I can recommend Aviva motor insurance for its ease of online use and speed of response. They were also significantly less expensive than any of the comparison site quotes. Having recently retired and having driven on company insurance for 20 years, I was worried that premiums would be high, which many were, but being an existing Aviva life insurance policy holder certainly made a difference. I would recommend Aviva to friends and family without hesitation.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

GrandpaJoe

emily1711 gave this product an overall rating of 5 / 5

Claim review

Excellent service

The service Aviva provided was 5 stars. It couldn't have been easier and everything was sorted out so quickly. A courtesy car was arranged on the same day (within a couple of hours and it was a weekend afternoon!!) and Aviva dealt with everything else so I didn't have to. I'd definitely recommend them.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

emily1711

Red36 gave this product an overall rating of 4 / 5

Claim review

Customer service

I found the experience very good regarding initial contact and all went through very well. One snag though,I had to pay my excess which was fine, but a further £200.00 as I did not utilise a garage as recommended even though the garage in question were nearer to me and registered with other insurance companies. Audatex Shell was requested and sent through by Insurers in order for work to be completed. The garage who completed the work on the vehicle were absolutely professional and all work done to an excellent result.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
2 / 5

Red36

bracoot gave this product an overall rating of 5 / 5

Buyer review

great website

very simple to register and very useful website.you can find evrything about your insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

bracoot

Harvey26 gave this product an overall rating of 3 / 5

Claim review

Unhappy

Whilst the service from Aviva regarding the arrangements for repair were very good I was not impressed withe the service which I received from the repairers Alton Cars of York. They had my car for a week to repair what I considered to be minor damage. Whilst I was provided with a courtesy car I did not use it as I was told it was to be a small car but turned out to be quite a large Peugot which I was unfamiliar with. In addition to the accident damage I asked Alton Cars to repair some other scatches and minor dents in the car which I paid for myself. When I got the car back they had not completed all of the extra work which resulted in the car having to go back in again for another 2 days.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
5 / 5
Customer experience
2 / 5
Fairness
5 / 5

Thanks for leaving your review. I'm glad you're happy with the service from Aviva. In regards to the feedback for the repairer, I'll liaise with our Claims team and the relevant network manager to pass this on. I trust things are all sorted now but don't hesitate to get back to us if needed. Many thanks,

Marv, Aviva Online Team

Harvey26

MED56 gave this product an overall rating of 5 / 5

Buyer review

Excellent product

Good value product, knowledgeable and friendly advisor.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MED56

RopeyPluto gave this product an overall rating of 5 / 5

Buyer review

Customer services

Really good experience with customer services, they explained everything over the phone about my policy and the quotation was cheaper than quoted online.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Ease of purchase
4 / 5

RopeyPluto

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