Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8381 customer reviews

Rating breakdown

8381 reviews

  • 5 stars awarded by 5989 reviewers
  • 4 stars awarded by 1566 reviewers
  • 3 stars awarded by 258 reviewers
  • 2 stars awarded by 158 reviewers
  • 1 stars awarded by 410 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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TheComplianceMan gave this product an overall rating of 5 / 5

Buyer review

Good Customer Service

The online web experience very good. Had to call to clarify a point and the person spoken to was very friendly and helpful - would recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TheComplianceMan

Ragroll gave this product an overall rating of 5 / 5

Claim review

great service

My claim was for a no fault incident. The person at Aviva was fantastic - accepted my description and acknowledged that the incident was not my fault, she was very sympathetic. So, I did not have to pay any excess and my no claims discount is intact. Recommended.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

Ragroll

Gresley gave this product an overall rating of 4 / 5

Claim review

Good repair experience

Very easy to arrange repair work. Car collected and delivered back.

I would recommend Aviva to a friend

By:
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

Gresley

A customer gave this product an overall rating of 5 / 5

Buyer review

Excellent Service and Value

Reall easy to use website, great value for money .

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nanniesan gave this product an overall rating of 4 / 5

Claim review

Quick and helpful service.

The agent I spoke to was very helpful and supportive. The whole process quick and easy. The only problem (I felt) was receiving a phone call from a solicitor offering help. I had not been injured and do not think my details should have been shared with a claims firm.

I would recommend Aviva to a friend

By:
Gender:
Female
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
5 / 5

Nanniesan

amboliverpool gave this product an overall rating of 5 / 5

Buyer review

excellent customer service

staff extremely knowledgeable and helpful taking time whilst you select extras

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

amboliverpool

Jmac gave this product an overall rating of 1 / 5

Claim review

Not good

Aviva need to choose who the partner with very carefully

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
5 / 5

I'm sorry to see your review and have asked our claims team to contact you to request further details so we can look into this for you.

Dave, Aviva Online Team

Jmac

Gacilly gave this product an overall rating of 5 / 5

Buyer review

Excellent Value

Already had home and travel insurance with Aviva, so when my car insurance was due, and I'd received my old company's quote - which was well up, I checked with Aviva - and my premium was lower, lower in fact than I'd paid last year, and for the same level of cover. Win, win - so very happy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gacilly

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