Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 3995 customer reviews

Rating breakdown

3995 reviews

  • 5 stars awarded by 2746 reviewers
  • 4 stars awarded by 947 reviewers
  • 3 stars awarded by 102 reviewers
  • 2 stars awarded by 50 reviewers
  • 1 stars awarded by 150 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings & reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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DJH1 gave this product an overall rating of 5 / 5

Buyer review

my experience

i purchased the insurance for the following reasons: 1. services offered met my needs 2. the price was within my target price 3. the process to obtain my car insurance online was very easy. i liked the ability to pick and mix the elements of my policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HappyAngler gave this product an overall rating of 5 / 5

Buyer review

Superb service

Superb service, saved on previous insurance with better benefits.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

bocker gave this product an overall rating of 3 / 5

Claim review

Beware of Aviva recommended repair centres

Aviva were excellent at dealing with the claim BUT Solus there approved repair centre are absolutely useless,No communication.Our car had been hit from behind,a little damage to underside and bumper but we waited 3 weeks to get the car back (after many phone calls by us) when it arrived back we rejected the repair and there was an extra large scratch on the bonnet that was not there when they took it!! and the bumper was more out of alignment than before it went in,it is now another week and half and still no sign of getting the car back.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

lewy gave this product an overall rating of 5 / 5

Claim review

superb

Fantastic service all round, very helpful and very quick I would recommend to anyone

I would recommend Aviva to a friend

By:
Gender:
Male
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

chrissy71 gave this product an overall rating of 5 / 5

Buyer review

Good professional service

I had tried comparison web sites but wasn't impressed with them. So I tried Aviva, and found what I was looking for, very competitive insurance that was affordable and excellent advice when I needed some answers to my queries. So let Aviva give you the same service!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Aigios gave this product an overall rating of 4 / 5

Claim review

more communication

The claims team was always helpful although i did feel that communication about the claims process could of been better the claim was handled smoothly and the resolution was swift, the valuation was fair after being reviewd from the 1st offer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
4 / 5

Tezza gave this product an overall rating of 5 / 5

Claim review

Motor Insurance Experience

I was unfortunatley involved in an accident whcih occured on a Friday evening. I was very pleased by the way my initial call was handled and by the way that i was kept infomred while waiting for a recovery truck to appear and collect my car. On Saturday morning I collected my replacement car. Unfortunatley for me my car was declared beyond economic repair. The offer made on my car was very fair and made within a couple of days of the accident. I also had gap insurance on my vehicle and there process to get to the same point took 10 days. The claim was settled very quickly and allowed me to source a replacement car. I am still waiting for my gap insurance to pay out.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

newbie01 gave this product an overall rating of 5 / 5

Buyer review

Excellent!!

This was my first time using Aviva's website and reviewing their car insurance offers. It was a doddle to do and the overall cost was very impressive. Very helpful staff on their freephone helpline also which made making the decision to go with this company for my car insurance the only choice to make. Thanks Aviva :o)

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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