Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9515 customer reviews

Rating breakdown

9515 reviews

  • 5 stars awarded by 6757 reviewers
  • 4 stars awarded by 1870 reviewers
  • 3 stars awarded by 284 reviewers
  • 2 stars awarded by 166 reviewers
  • 1 stars awarded by 438 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Diamond67 gave this product an overall rating of 4 / 5

Buyer review

Good service

Very happy with the Service that was provided. Very easy accessing policy on line and the process with regards to gaining the policy was straight forward. Really happy with the policy and happy with how easy it is to retrieve the policy on line. This is especially beneficial for me due to the fact I have trouble with my hearing and find telephone calls really difficult.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Diamond67

Vxrgappy gave this product an overall rating of 4 / 5

Buyer review

Better than comparison website

I just randomly got a quote from aviva for my new car insurance and honestly wasn't expecting a decent price however after spending a few minutes inputting the required info online I was certainly quoted happy! I got a much better price than any price comparison site and the benefits were also better. I would have preferred the extras included in the price such as legal cover but even so this was simple to see and add the extras required

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Vxrgappy

TENNIS24 gave this product an overall rating of 5 / 5

Claim review

A COMPANY THAT CARES THAT IS AVIVA

I have been driving for a long time and I take care when on the road,and when I had my incident due to another car blocking my right of way I nearly avoided the other car but it is a shock and your first response is am I all right and what damage to my car and the need to talk to your insurance company who for me is AVIVA,what reaction will I get ? I am in business and deal with a wide range of people and the response I received from AVIVA was quite superb,they arranged that SOLUS would deal with the repair,i had a courtesy car within a few hours and my discussion to give as much information to AVIVA was First Class,Professional Courteous,very helpful,I took pictures,and gave a detailed report and received back a very professional response,I would have NO HESITATION in recommending AVIVA and one final point the repair was quite brilliant it looks like a new car Thank You AVIVA for your support.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

TENNIS24

AudiA7 gave this product an overall rating of 5 / 5

Claim review

Good experience in a bad situation

Very fast and slick process to go through when things have happened. Was very surprised to get all back to normal within weeks. Well done aviva. Hope this experience is repeated if the fault was down to me next time, not that I want an accident!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

AudiA7

Squalley gave this product an overall rating of 5 / 5

Claim review

hedge basher

even though the accident was not anyones fault as such Aviva sorted it super fast and the car was repaired no question absolutely superb

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Squalley

seba29uk gave this product an overall rating of 5 / 5

Buyer review

Kristen

The lady who helped me with best choice was fery professional and friendly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

seba29uk

Cristian gave this product an overall rating of 5 / 5

Buyer review

Excellent insurance company

I am happy with Aviva quotes and happy insured with serious company

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44

Cristian

Femi gave this product an overall rating of 5 / 5

Buyer review

Cheapest Quote Available

This was the cheapest Quote I found and the policies are as good as others with similar cover but expensive. I love the flexibility of being able to choose other features I want to add to my policy. Love the Aviation policy and would definitely recommend it to others

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Femi

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