Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8656 customer reviews

Rating breakdown

8656 reviews

  • 5 stars awarded by 6061 reviewers
  • 4 stars awarded by 1840 reviewers
  • 3 stars awarded by 239 reviewers
  • 2 stars awarded by 145 reviewers
  • 1 stars awarded by 371 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Grandma gave this product an overall rating of 5 / 5

Buyer review

Great Customer Service

Because I was purchasing a new car, I was on unable to insure the vehicle on line & had to speak to an adviser as the Registration Number was not recognised. The gentleman on the phone was extremely helpful & I was able to insure my car through him, quite easily

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Mrsc gave this product an overall rating of 5 / 5

Claim review

Great service

Fast efficient service. Good customer service. Excellent repair service, staff professional and courteous.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Twixel gave this product an overall rating of 4 / 5

Buyer review

Great value for money

After receiving my renewal from another insurer and the premium having doubled , I looked into insuring with Aviva . They came back with a very good premium and the whole set up was very easy . Great customer service

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Trigger gave this product an overall rating of 5 / 5

Buyer review

Excellent customer service and value for money

Found the whole experience excellent from getting the quote to buying the product. Found the options I had to add on the policy if required great. Overall great value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gotmemoney gave this product an overall rating of 3 / 5

Buyer review

Poor after sales

I have contacted AVIVA 4 times now and I am still waiting for them to put a documentation error (their error) right.

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

I'm really sorry to hear that you have not had a great experience since setting up your policy with us. I will be in contact shortly to find out more details. Thank you for taking the time to provide us with your feedback.

Mike, Aviva Online Team

Scottie gave this product an overall rating of 5 / 5

Buyer review

Fair Deal

The product was well presented at a very good and favourable price, gave me the cover I needed

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

billy1862 gave this product an overall rating of 3 / 5

Buyer review

Do all yourself

Do all yourself one line - who likes will be happy. For me it cost to much time because after every change you have to fill in all again.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Railwayman gave this product an overall rating of 5 / 5

Buyer review

Online Experience

How easy it was to buy my car insurance online . The process was straight forward and easy to follow . The price I paid was less than my renewal premium with my previous company . Both my sons insure their cars with Aviva and have done for several years .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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