Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9309 customer reviews

Rating breakdown

9309 reviews

  • 5 stars awarded by 6616 reviewers
  • 4 stars awarded by 1768 reviewers
  • 3 stars awarded by 291 reviewers
  • 2 stars awarded by 167 reviewers
  • 1 stars awarded by 467 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Lisa gave this product an overall rating of 5 / 5

Buyer review

Great rates

I was given a much better quote than my current insurer even though I had a recent accident, also a discount as I already had life insurance. Thanks Aviva!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lisa

fedup gave this product an overall rating of 1 / 5

Claim review

Good price to insure vehicle bad if you have to claim

Aviva provide very competitive quotes the problem comes if you need to make a claim. They took 5 weeks to decided if the vehicle was to be repaired or written off (they just could not make up their minds) and another week to pay out after they come to the conclusion the vehicle was to be written off 6 weeks in all. They also paid the other party out when my son disagreed with the damage to the vehicle he hit. Aviva said they would send photograph evidence which never arrived.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

fedup

bena gave this product an overall rating of 3 / 5

Buyer review

good

Time will tell when your services are needed how Aviva responds. I am hopeful that Aviva will live upto its publicity

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Value for money
3 / 5
Customer experience
2 / 5
Ease of purchase
3 / 5

bena

babblingboo gave this product an overall rating of 4 / 5

Claim review

I had to wait, but a good outcome

As a result of a collision my car was rendered immobile. My call to Aviva was answered very promptly and subsequent steps to recover the car and provide a courtesy car followed automatically and efficiently. The other driver was at fault and immediately appraised their insurance of the situation. Within minutes Aviva and the other driver's insurer had been in communication to establish liability. After the damage inspection, I was told that I should receive a decision from Aviva within 48 hours (Monday 18th). However, I did not hear from Aviva until Friday 29th. Trying to call Aviva involved very long periods on hold (up to 40 minutes!) When Aviva eventually contact me, the decision to repair/scrap was accurate and very fair. Payment was made very promptly. Immediate post accident response: 10/10 Recovery and provision of loan car: 10/10 Fairness of settlement and payment: 10/10 Ease of contact with Aviva between accident and settlement: 6/10 Time to reach decision: 6/10

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
3 / 5
Customer experience
3 / 5
Fairness
4 / 5

babblingboo

Blackqueen10 gave this product an overall rating of 5 / 5

Claim review

Excellent Customer Setvice

Excellent service from first phone contact to completion of car The men who collected and returned my car were nice, polite and approachable From the first contact after the accident the lady from customer services asked firstly if I was ok and then enquired about the car. This showed a caring side I felt the warmth down the phone in talking with staff and as put at ease that I could leave them to sort out what needed to be sorted The car was return cleaned inside and out and I was really grateful Excellent all round. Thank you all at Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Blackqueen10

Vc21 gave this product an overall rating of 4 / 5

Buyer review

Good value for money

It's nice and hassle free procedure and I think its good value for money

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Vc21

Leam gave this product an overall rating of 5 / 5

Buyer review

Competitive price

Good cover for competitive price. Website is easy to use.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Leam

AliAfg gave this product an overall rating of 3 / 5

Buyer review

Good costumer

Overall good and helped me to buy my insurance.very clear information has been given, friendly

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
2 / 5
Value for money
2 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

AliAfg

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