Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9678 customer reviews

Rating breakdown

9678 reviews

  • 5 stars awarded by 6821 reviewers
  • 4 stars awarded by 1984 reviewers
  • 3 stars awarded by 281 reviewers
  • 2 stars awarded by 157 reviewers
  • 1 stars awarded by 435 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Gizmocat23 gave this product an overall rating of 5 / 5

Claim review

Excellent service and efficiency

My car was damaged in the Boxing Day floods in our area. I ended up in a flooded stream with water up to the wheel arch. With difficulty the A.A. got the car to the nearest dealer garage. The garage inspected the car on Tuesday 29th December and declared in a write-off. I contacted Aviva, who spoke to the garage and made an offer on the following day all settled before the end of the year, and the cheque was in my banik by the 2nd January. No drama, no hassle, great service with sympathetic understanding. Would recommend Aviva to anyone they could not have been more helpful.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Gizmocat23

jaynefp gave this product an overall rating of 5 / 5

Buyer review

competitive rates

website easy to use and very competitive rates all round

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jaynefp

Brownie gave this product an overall rating of 5 / 5

Buyer review

Young driver under 21 was able to get insured finally!

Finally was able to consider a realistic quote for under 21 years of age new driver! Previous quotes were ridiculous. Young people need support to move on in life by learning to drive, have careers and savings.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24

Brownie

Nigel gave this product an overall rating of 5 / 5

Claim review

Made full recovery from 3rd party without chasing

Very little communication from Aviva, but all the cogs appeared to have turned in the background and they made a full recovery from 3rd party including the excess. So very pleased with the outcome.

I would recommend Aviva to a friend

By:
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Nigel

Pankaj gave this product an overall rating of 5 / 5

Claim review

Great service. Quick response

Really impressed With the quick response and hassle free service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Pankaj

A customer gave this product an overall rating of 5 / 5

Buyer review

So far so good

Fortunately I've not been in the situation to make any claims so far, but I've been with Aviva for 5 years now, the quotes I've had had been very competitive compared to other companies for the same level of coverage. Every time I need to contact Aviva for change of details, the phone calls gets through easily (or getting a call back), and the staffs had been very helpful. Very minor issues here and there regarding the online system, but they do follow up quickly. Overall I am very satisfied with Aviva so far.

I would recommend Aviva to a friend

Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Ammonite gave this product an overall rating of 5 / 5

Buyer review

Needed to renew cover early

We were going abroad and would be away before our current insurer was willing to offer a renewal premium. As the policy renewal was due whilst out of the country, this was a problem. As we have had a history of annual haggling over premium levels with the current insurer, having to email and phone from abroad to renew was not a good prospect. Aviva's call centre dealt with all our queries quickly, clearly and in a friendly manner. Their quotation was sensible and was open long enough that we were able to have everything in place before leaving home. Good price and great customer service with a reputable insurer. Happy so far.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ammonite

Acs1 gave this product an overall rating of 4 / 5

Buyer review

Multi car insurance

Very easy and straight forward to obtain quotes and easy process to process through to get civrt

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

Acs1

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