Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5384 customer reviews

Rating breakdown

5384 reviews

  • 5 stars awarded by 3686 reviewers
  • 4 stars awarded by 1244 reviewers
  • 3 stars awarded by 144 reviewers
  • 2 stars awarded by 79 reviewers
  • 1 stars awarded by 231 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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RightBack gave this product an overall rating of 5 / 5

Claim review

Excellent Experience

Following my first accident in 33 years of driving I was delighted with the ease with which my claim was handled byAviva.I had a courtesy car while my car was fully repaired and the service of both the repair company and the insurance company made it an almost painless experience.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Flatmark gave this product an overall rating of 5 / 5

Buyer review

Great purchase

I thought aviva was going to be uncompetitive, how wrong was I. Glad I went with them. So should you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Deanna21 gave this product an overall rating of 4 / 5

Buyer review

Dual Car Insurance

We were looking for insurance on two cars (from same date). Aviva "multiple" car insurance worked out cheaper than separate policies even when using the usual comparison website. Policy details (cover, no claims, excess) were all in line with old policies and compared policies. Good product. Website was frustrating as you need to check the details and the additions constantly (going away and comping back website returns to cheapest alternative note necessarily what you wanted). Also Aviva has their telesales staff call you to "assist", although I think this is quite common by many providers once a telephone number is provided. In my case more an annoyance than a help, although staff were polite and did not repeat call once I had asked them to leave me alone ! Overall pretty good (not outstanding)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Hi there, Thanks for taking the time to leave a review on our website - your honest feedback is highly appreciated. I'm sorry for the confusion with the variations of the quote. Each time you make an amendment to your online quote and click 'Save', we email you an updated quote number along with your new price. I appreciate that these can be missed and the initial quote reference is commonly noted ~ which unfortunately means that the original basic quote and price is retrieved when inputted. I will pass your feedback on to our customer service team about the courtesy call - I hope it didn't cause too much inconvenience and we take all your comments on board to improve our service.

Nicki, Aviva Online Team

gordy gave this product an overall rating of 4 / 5

Buyer review

viva aviva

Aviva offered a good deal - cheaper than my previous car insurer and were easy to contact and weren't pushy on the phone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

belle gave this product an overall rating of 5 / 5

Claim review

Great customer service

Repair company sorted everything with no hassle - easy transaction which made the experience of having an accident much less traumatic than it could have been.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

benjieboy gave this product an overall rating of 5 / 5

Buyer review

soooo easy

i went on the website which isn't something i normally do. i am not good with computers. the experience was so easy and quick. i was very pleased with myself.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

tricky gave this product an overall rating of 2 / 5

Buyer review

poor experience

The price quoted on the internet was not the price paid due to having to speaking to a consultant as the web site would not accept my vehicle registration.

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
2 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Hi, Thanks for taking the time to leave a review on our site. I'm sorry to see you were quoted a different price over the phone, as there should not have been any price discrepancies if the details were exactly the same as your online quote. I have sent you an email asking for more details so we can investigate this further and check why the prices differ. We look forward to hearing from you soon. Thanks

Nicki, Aviva Online Team

Fazbats gave this product an overall rating of 4 / 5

Buyer review

Great Price

Don't know about how quick they pay claims out and hope to never find out. But what I can say is they gave me a great price.The customer service was great, Even giving me a discount due to having a separate policy for something other than motor. My previous insurer wanted to charge me more due to my occupation. I have Full licences for Car, Bike, LGV and PSV why should I pay more because of my job? Arriva beat my renewal by a significant ammout so they have one VERY happy customer

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

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