Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9152 customer reviews

Rating breakdown

9152 reviews

  • 5 stars awarded by 6512 reviewers
  • 4 stars awarded by 1728 reviewers
  • 3 stars awarded by 290 reviewers
  • 2 stars awarded by 168 reviewers
  • 1 stars awarded by 456 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Katie gave this product an overall rating of 5 / 5

Claim review

Professional, efficient, service

Professionaly handled, understanding the stress encountered by myself. Talked me through the whole process.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Katie

Cozmo gave this product an overall rating of 5 / 5

Buyer review

Great value

Aviva beat my previous insurers quote by a huge margin. I also got a healthy discount due to having my pension through work with Aviva. The price was that competitive that it allowed me to buy the additional extras on offer and still be far cheaper than my previous insurers quote. App on phone is easy to use as well.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cozmo

Flowerpot gave this product an overall rating of 5 / 5

Claim review

wonderful helpful serivice

I was involved in a collision whilst returning from my holidays so you could say I was not a happy bunny.When I arrived home I made a call straight away to Aviva whilst everything was clear in my mind.The young man I spoke to was very good and helpful just what you need when you are a bit shook up.Within 30 mins he had taken all my details,arranged a hire car and also for my damaged vehicle to be collected and taken to a garage. Exactly what you need, help at the end of a phone.Thank you Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Flowerpot

salamanca22 gave this product an overall rating of 5 / 5

Claim review

Claims Experience

Car claims experience following a road accident was seamless and pain free. Excellent service. Picked up and returned car when they said they would. Body work repairs first class. Thank you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

salamanca22

Dipper gave this product an overall rating of 1 / 5

Claim review

Disgraceful

Service disasterous, unhelpful and very long time to resolve.

By:
Gender:
Male
Age:
65 or over
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Dipper

sonic gave this product an overall rating of 5 / 5

Buyer review

Car Insurance

Great value for money, I bought my car insurance from Aviva as it was by far the cheapest car insurance quote, I compared against comparison sites on the internet. It was not only the cheapest, but had one of the smallest car insurance excess.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

sonic

TLOLD gave this product an overall rating of 5 / 5

Buyer review

Excellent customer Service

I applied online for the car insurance and found the whole process very easy to do. It was easy to make changes and see the impact in the price of adding additional options. I would have no problem recommending Aviva to any of my friends or family

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TLOLD

A customer gave this product an overall rating of 5 / 5

Claim review

Easy to deal with

Amy who looked after me was excellent. She sorted everything & kept me posted. It look longer than I would like but I don't think that was any fault of Aviva. The actual claim was done well.

I would recommend Aviva to a friend

Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

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