Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5570 customer reviews

Rating breakdown

5570 reviews

  • 5 stars awarded by 3826 reviewers
  • 4 stars awarded by 1279 reviewers
  • 3 stars awarded by 147 reviewers
  • 2 stars awarded by 79 reviewers
  • 1 stars awarded by 239 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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tabell57 gave this product an overall rating of 5 / 5

Claim review

Sympathetic service

The service assistance was very good. I appreciated that the people I spoke to were sympathetic and helpful. The process was as unstressful as it could be.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

pumpkin gave this product an overall rating of 5 / 5

Claim review

excellent all round

had accident on the Wednesday while on hols ,informed Aviva,came home on Sunday rang to confirm home car picked up and courtesy car picked up Tuesday car returned on Friday, excellent job on car ,waived my excess as a clear no fault accident. Absolutely superb from start to finish !!!! Repair job 10/10 !!from Atlantic spray in Barry

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

ces123 gave this product an overall rating of 1 / 5

Buyer review

not to good

I am 48 year s old male drving for 29 years with maximum years no claims and aviva charging to much on a group one motor car

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
3 / 5
Ease of purchase
2 / 5

Mozzy62 gave this product an overall rating of 5 / 5

Claim review

Great customer service

Very pleasant and helpful customer service team. Made claim very easy to sort.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

cassie gave this product an overall rating of 5 / 5

Claim review

great customer service

After making my call to make a claim the matter was dealt with quickly and efficiently. My car was collected and returned, mended and cleaned. The courtesy car was a delight to drive. Thank so you much.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

ichabod gave this product an overall rating of 5 / 5

Claim review

Great service, easy and fast

When my car was damaged by a third party I phoned Aviva and hour later and the claim was dealt with immediately. My car was collected the following day and I received a very nice courtesy car the same day. The whole claim was sorted in two weeks and because I was not at fault I didn't have to pay the excess. I was not inconvenienced at all and I was very happy with all apsects of the service. The garage which carried out the repair kept me fully informed and the hire car company was a pleaseure to deal with.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

delightedgrannie gave this product an overall rating of 5 / 5

Claim review

From nightmare to great care

Sitting in our car which was stationary, unfortunately another car approached from behind to park ahead of us. The driver miscalculated the space and hit the front of our car. The next day we were going on a short break and therefore needed our car, so my immediate reaction was *oh no, not now, not today* This incident happened at 2.45pm. At 3pm I rang Aviva to report the accident. By 4.30pm a driver arrived to take my husband to a car hire to pick up a courtesy car. The next morning at 9.30am a low loader came to pick up the damaged car. By 10am we were off for our short break, couldn't believe it had gone so smoothly. Our own car was delivered back to our front door one week from the accident, which was brilliant. Can't thank Aviva for the efficiency of the whole event

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Pink88 gave this product an overall rating of 5 / 5

Buyer review

Perfect company

I couldn't find a better company with all the cover I needed for such a good price and it was so easy to set up no hassle at all.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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