Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 7182 customer reviews

Rating breakdown

7182 reviews

  • 5 stars awarded by 4999 reviewers
  • 4 stars awarded by 1574 reviewers
  • 3 stars awarded by 195 reviewers
  • 2 stars awarded by 109 reviewers
  • 1 stars awarded by 305 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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tarale gave this product an overall rating of 5 / 5

Claim review

Excellent service

It did not disrupt my personal or working life. Efficient service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

Jpete gave this product an overall rating of 5 / 5

Claim review

Easy through everything

Had an accident at non fault and in just about 2 weeks they sort it out my claim and provided with a courtesy car and more than fair price for my damaged car :)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Nsk01 gave this product an overall rating of 5 / 5

Claim review

Great experience

Had a minor damage to car,when I spoke to call centre staff very friendly took details of incident organised Courtney's car & garage for repair within minutes..

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Emerald gave this product an overall rating of 5 / 5

Claim review

Fantastic customer service

From the initial phone call everything was so straightforward and easy. Telephone calls were a pleasure with friendly helpful and supportive staff. It was all made so easy. Thank you for such a great service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Jill gave this product an overall rating of 5 / 5

Claim review

Fast

I was involved in a no fault accident on 16 January and my claim was settled by the end of the following week, paid straight into my account with no quibbles. Very easy, fair and supportive. Have insured my new car with aviva and would without question recommend.....

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Dotsbill gave this product an overall rating of 5 / 5

Claim review

Thank you

A warm welcome and support on a freezing day in January miles from a major town or city helped to keep my family safe knowing help was a phone call away. Times were accurate for vehicle recovery and taxi to our final destination destination some 100 miles from the point of the accident. Support and follow up calls helped to keep me informed of my vehicles whereabouts while in transition to the repair center. The only sticking point was I had to follow up the progress of the repair. The quality of the repair was outstanding. Thank you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

Yovan gave this product an overall rating of 5 / 5

Buyer review

Great customer service

I'm happy to be your customer. I will recommend you to my friends. Thanks

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JessD123 gave this product an overall rating of 5 / 5

Buyer review

Fantastic!

I visited Aviva because they are not on price comparison sites and I am so glad that I did! They came out the cheapest of them all, for fully comprehensive cover too! I had a query before I purchased my car insurance, so I messaged their team using Twitter and received a reply instantly. Overall fantastic and cannot fault the service I have received at the moment!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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