Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9555 customer reviews

Rating breakdown

9555 reviews

  • 5 stars awarded by 6777 reviewers
  • 4 stars awarded by 1895 reviewers
  • 3 stars awarded by 284 reviewers
  • 2 stars awarded by 164 reviewers
  • 1 stars awarded by 435 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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A customer gave this product an overall rating of 5 / 5

Buyer review

Easypesy

Just very easy to set up and covers all areas that I needed. I also Had to add another product after my policy started and I found it very slick and easy to add it to my new policy. I will be renewing as long as the main site stays the same. The app doesn't work as well on my phone but poss something I did?

I would recommend Aviva to a friend

Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sara gave this product an overall rating of 4 / 5

Buyer review

Great customer service

Hi there my name is Sara . A good friend of mine recommended Aviva car insurance to me it's one of the best things I've done .customer service was absolutely excellent and the value for money was extremely good too.as I am a single mum of five this car insurance was affordable for me and was a really good deal I would definitely recommend Aviva to my friends and family not only for the good value for money but the great care of customer services too its the cheapest deal I found that I could afford reasonably well too thanks :)

I would recommend Aviva to a friend

By:
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Sara

A customer gave this product an overall rating of 5 / 5

Buyer review

Happy to do buisness with

This is my first experience with Aviva, very pleased to choose the right people to start fresh buisness with, and satisfied to be part of Aviva customer. I will recommend every people i know, and thank you Aviva.

I would recommend Aviva to a friend

Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PixieDixie gave this product an overall rating of 5 / 5

Claim review

Yet again Aviva come up trumps!

I cannot fault the way Aviva dealt with my claim. My daughter was driving the car when the other driver cut across her and caused enough damage to have the car written off. We managed to get straight through to the claims dept even though it was 9 pm. They were very helpful and sympathetic. Although the police arranged the recovery of the car Aviva were straight onto the task despite it being an Easter weekend. They inspected the car and made an offer within a matter of days and once accepted the money was in the bank almost straightaway. Despite the Third party admitting liability at the scene of the accident to us and the police she was not as candid with her own Insurers. Once again Aviva stepped in and arranged a hire car and did not deduct the excess from the settlement amount. Aviva continue to provide First Class service and I will always insure with them!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

PixieDixie

Bigfeet1 gave this product an overall rating of 5 / 5

Claim review

Greatservice

From start to finish my claim was handled very quickly , the service I received was excellent would recommend Aviva to anyone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

Bigfeet1

Buffercheen gave this product an overall rating of 5 / 5

Claim review

Excellent

Had a fantastic experience with my claim...someone drove into the back of my car at a roundabout and from the moment I called the helpline to the moment I got my repaired car back I can't fault my experience. Telephone staff, arranging all the contacts with the garage (Sytner Solihull) and courtesy car company all were amazing! Thankyou for making a very inconvenient time so easy to deal with! Thanks to all the staff involved!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Buffercheen

Woodcoca gave this product an overall rating of 2 / 5

Claim review

Surprised that the customer service was poor

The claim was regarding damage on the front of my vehicle caused when a vehicle reversed into me and the other party took responsibility straight away. Despite this however I was treated as though the accident was caused by me. I had to ask the other party insurer to arrange a hire car...instead of Aviva organising it and then recharging it to the other party. Disappointing having had insurance with Aviva for many years now. My vehicle was repaired quickly but again we had to pay the excess and then reclaim it directly from the other party's insurance. Aviva didn't really have anything to do with my claim.

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
2 / 5
Speed of resolution
2 / 5
Customer experience
2 / 5
Fairness
1 / 5

Thanks for your review and I'm sorry to hear that you felt the service was poor. Our Claims team have confirmed your claim is resolved so I'm glad that's all sorted for you. In regards to our involvement with a courtesy car and claiming your excess back, that would be down to what additional cover options you took when you set the policy up with us. Where full liability sits with the third party, you have the option to go direct to their insurer if needed. Don't hesitate to get back to us if we can assist further. Many thanks,

Marv, Aviva Online Team

Woodcoca

RobtheJoiner gave this product an overall rating of 5 / 5

Claim review

Aviva better than most...

All easy to deal with. genuinely caring Couldn't ask for more. Service Garage didn't turn up when they said they would, But they did a decent repair job. Injury claim ongoing. Hope it doesn't take too long? Happy I'm with Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

I'm really pleased to hear that you found us easy to deal with during your claim. Thanks for your kind words. In terms of the garage not turning up when they said they would, our Claims team are in contact with the manager there to feed back and discuss so leave that with us. Apologies for any inconvenience caused with that. Don't hesitate to get back to us if we can help further. Kind regards,

Marv, Aviva Online Team

RobtheJoiner

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