Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 4993 customer reviews

Rating breakdown

4993 reviews

  • 5 stars awarded by 3427 reviewers
  • 4 stars awarded by 1163 reviewers
  • 3 stars awarded by 132 reviewers
  • 2 stars awarded by 72 reviewers
  • 1 stars awarded by 206 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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KimD gave this product an overall rating of 5 / 5

Buyer review

Excellent service

I chose Aviva because I wanted to insure leaner driver for my son. The staff was very helpful, friendly and patient.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 5 / 5

Claim review

excellent serive

helpful, prompt and fair. how do I find another 46 words to describe the experience I had? Made a stressful experience that much easier. I would certainly recommend them to others. May switch other insurance to aviva

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

bobby2449 gave this product an overall rating of 4 / 5

Buyer review

my experience

I found the site easy too use ans it was a good price . I will definitely use this site again as long as the quote good ofcourse .:-)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

honda gave this product an overall rating of 5 / 5

Buyer review

honda insurance

always good luck for the insurance if choose the right insurer

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

cinders gave this product an overall rating of 5 / 5

Buyer review

super customer service

Took out policy with a great value price. Just 4 days later had to make an amendment due to change of vehicle. Customer service assistant was superb... listened to changes i needed, actioned them quickly and easily and explained everything relating to the changeover!! One of the best customer service experiences i have had. Oh.. and love the fact its a uk call centre!!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

aazza gave this product an overall rating of 1 / 5

Claim review

rubbish

The service and backup has been non existent the accident was not my fault and almost 6 wks later my car is still not repaired

By:
Gender:
Male
Age:
17 to 24
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

I'm really sorry to see this has happened and I have asked our claims team to investigate and get in contact to update you. Thanks again for your review hopefully we can get this resolved soon

Dave, Aviva Online Team

Dave gave this product an overall rating of 4 / 5

Claim review

Good service

Easy claim process however delay in payment due to incorrect post code on policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
4 / 5
Speed of resolution
3 / 5
Customer experience
4 / 5
Fairness
5 / 5

I'm really sorry this happened but glad we could get everything sorted and updated for you in the end.

Dave, Aviva Online Team

Yorkshiredale gave this product an overall rating of 5 / 5

Claim review

A joy to do business with.

Efficient, first rate service. Aviva had my claim settled within the week! My ONLY issue is with the length of time I had to wait to get through to the call centre on the occasions I had to contact them.

I would recommend Aviva to a friend

By:
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
5 / 5

I'm really sorry to see it took longer than we would have liked to get you through to us. We're doing everything we can to resolve this issue and I'm sure we will be a lot better in the future

Dave, Aviva Online Team

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