Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 6825 customer reviews

Rating breakdown

6825 reviews

  • 5 stars awarded by 4740 reviewers
  • 4 stars awarded by 1500 reviewers
  • 3 stars awarded by 189 reviewers
  • 2 stars awarded by 105 reviewers
  • 1 stars awarded by 291 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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doitmyself1 gave this product an overall rating of 1 / 5

Claim review

poor service

1st called 29/12/14 to report claim that wasn't my fault and other drives takes full responsibiilty told i would have to send my car 40 miles away for repair so I can have a courtesy car even though I am paying £32.00 on my policy for an enhanced courtesy car, if I use repairer 3 miles away will have to pay for own courtesy car, had to also correct the call handler who worried me when he told me that the driver was only TPFT when our policy is for any driver. 2nd call told this is wrong and we can use nearer garage with courtesy car. Car taken to repair shop for assessment, they sent the quote direct to aviva, two weeks later havn't heard anything so phone aviva, they havn't received anything, call the garage they send it again, week on still havn't heard anything!

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Hi I'm so sorry to hear you're unhappy with the service received throughout your claim. I appreciate why you're frustrated and will try my best to get things sorted for you. I've liaised with our claims team and asked them to investigate this further and get in touch to resolve this. I hope this helps and thanks for leaving us your review. We really appreciate being given the chance to improve our service. As I said, our claims team will be in touch with you shortly to discuss this further and advise you of how they can help. Kind Regards

Stephanie, Aviva Online Team

Tredi gave this product an overall rating of 5 / 5

Buyer review

Very helpful operator your end

Very good customer service but they did not make it clear that you offer a two car in family type insurance package which would have been helpful.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

George19 gave this product an overall rating of 5 / 5

Claim review

Very professional response from start to finish of claim

Claim was dealt with very quickly by very professional staff. Claim settled with minimum of fuss or inconvenience. Would have no hesitation recommending Aviva Insurance to anyone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Mallie gave this product an overall rating of 5 / 5

Buyer review

Great customer experience

I was really pleased with the overall experience of obtaining insurance through Aviva. While I did no get a final premium as low as was originally targeted on the first web site interaction the overall interaction with your agents was very pleasant and the speed of completion was great. I took both car and home insurance and am looking forward to the dual policy discount. Fantastic customer focused interaction so I won't easily move to another insurer

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
1 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

WeePanda gave this product an overall rating of 5 / 5

Buyer review

Great customer services

Using the aviva website was so easy to use and one of the best quotes I was given, and great customer advatages. I will definently be reccommending this insurance company to friends and family.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Caddy gave this product an overall rating of 5 / 5

Buyer review

Motor Insurance

I was helped by an efficient person who knew what she was doing. The documentation was clear and not too legalese. All the extras were clearly identified and costed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Johnboy gave this product an overall rating of 5 / 5

Claim review

Car repairs

Great customer serviceAnd the car was very clean when I picked it up

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

nipper gave this product an overall rating of 4 / 5

Buyer review

Nice to find someone who knows the product

With somewhat non standard details it was nice to find someone who understood the product and offered solutions to the problem rather than the other company robots that I asked for quotes. Although the quote was not the cheapest when including recovery the extra cover and lower excess was worth the extra. Well done

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

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