Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 6510 customer reviews

Rating breakdown

6510 reviews

  • 5 stars awarded by 4507 reviewers
  • 4 stars awarded by 1457 reviewers
  • 3 stars awarded by 179 reviewers
  • 2 stars awarded by 95 reviewers
  • 1 stars awarded by 272 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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xeroid gave this product an overall rating of 5 / 5

Claim review

hassle free

I was involved in a road accident recently and found the team at Aviva very helpful in all aspects of the case.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Robbio gave this product an overall rating of 4 / 5

Buyer review

Great help on the phone

Would say the customer service was very good Had a problem on my iPad and the nice man on the phone sorted out the problem in seconds very happy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

outlander gave this product an overall rating of 5 / 5

Claim review

easy to deal with

from reporting to removing vechicle assesing and being paid out a fair price 2 weeks excellant service would highly recomend you to anyone

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

pard0524 gave this product an overall rating of 5 / 5

Claim review

Helpful and friendly claims service

Apart from getting in touch at the outset and the initial menu, the experience in making the claim and having my vehicle repaired was excellent and free from fuss, which is important in the stress of a vehicle accident.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

traveller gave this product an overall rating of 5 / 5

Buyer review

Excellent Value

I went online to buy, but waited a few days to see if I could find a better deal. After a few days someone from Aviva phoned to see if I was happy with the quote, I was, but he got me a better deal, so I took out a policy then.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

matron gave this product an overall rating of 5 / 5

Buyer review

Great price car insurance

Having been on comparison sites trying to find a realistic price for car insurance where I could add my son who is a fairly new driver I thought I'd try Aviva. Immediately the quote was so much lower than any other company and even when I'd added on things like courtesy car and legal protection the price was significantly lower. Very impressed

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

dick gave this product an overall rating of 3 / 5

Buyer review

wait and see

not the cheapest on offer but the most reasonable considering my circumstances and what the policy includes. I have had quotes of less than half the price from companies I have never heard of but will they still be in business and would they support me in the event of a claim? Other 'big' companies are charging far more for what appears to be the same cover. It looks to be a good deal, we will have to wait and see.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
2 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Atul gave this product an overall rating of 5 / 5

Buyer review

Good Value for Money, and other things...

Recently purchased motor insurance with AVIVA (the first time through AVIVA, if I remember correctly) and it has been a pleasant purchasing experience... not only the quote was competitive, but the follow-up from the AVIVA agent was quite timely, relevant and the approach very professional ! She could help us save some more money as she understood further facts and figures... defenitely worth a recommend !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

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