Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 7678 customer reviews

Rating breakdown

7678 reviews

  • 5 stars awarded by 5369 reviewers
  • 4 stars awarded by 1660 reviewers
  • 3 stars awarded by 204 reviewers
  • 2 stars awarded by 120 reviewers
  • 1 stars awarded by 325 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Filter reviews
Sort reviews

Primobello gave this product an overall rating of 5 / 5

Buyer review

Great customer services

Total profecionalisim, ease of setting up the policy, no frills, just great service. Thanks you AvivaLondon

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 1 / 5

Buyer review

Note really insurance

If the excess on the policy exceeds many of the highlighted benefits, what is the point of insurance? To claim a loss from say a theft from vehicle it would cost me more than double the insured loss.Utter nonsense! Premium addition for a third (very occasional) driver is astronomical and to cap it all, not asked if I wanted to protect my no claim "bonus", it appears it is not protected! If my opinion matters publish this.

Gender:
Male
Age:
65 or over
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Hi Thanks for taking the time to leave us your review and let us know how we are doing. First of all, I'm really sorry to hear you were unhappy with the excess on the policy. We allow you to amend the excess; therefore would have given you the opportunity to reduce it when taking the policy out. This can sometimes impact the price but as you say, can ensure you're paying a lower amount if ever making a claim. The policy also covers you for third party liability, which is necessary for being on the road. I'm also sorry to hear you were unhappy with the amount we charged you for adding a third driver and that you weren't given the option to protect your No Claims Discount. I've sent you an email to explain why this was the case, which will hopefully help. I hope this helps and I've also included my contact details in my email in case you wish to discuss this further. Kind Regards

Stephanie, Aviva Online Team

Raf99 gave this product an overall rating of 5 / 5

Buyer review

Good buy

Overall experience excellent, 30 years of insurance but this company no1

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BammCar gave this product an overall rating of 4 / 5

Buyer review

Good company

served on phone by top class employee and on a Sunday. No problems except website will not recognise Manx registrations.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

fogaballa gave this product an overall rating of 4 / 5

Buyer review

Best Van Insurance for the money

Aviva's premium was far less than in my renewal notice and gave additional benefits. I changed to Aviva when I saw my existing insurers had increased their premium by more than a quarter from last year - without a word of explanation. This included a further increase in their 'Administration Fee' - something Aviva don't charge for.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Rahul gave this product an overall rating of 5 / 5

Buyer review

Excellent

Very good service Cheap but same banifit Happy with that

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

lele gave this product an overall rating of 5 / 5

Buyer review

great service

Quick easy and simple service great value for money

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tommo gave this product an overall rating of 5 / 5

Buyer review

Excellent Customer Service

What a fantastic experience I had changing my car Insurance to Aviva. An English speaking person with a clear understanding of what I needed. I will be returning for my house Insurance. I was so impressed that I changed my partners Insurance too.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Back to top