Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 3958 customer reviews

Rating breakdown

3958 reviews

  • 5 stars awarded by 2720 reviewers
  • 4 stars awarded by 938 reviewers
  • 3 stars awarded by 101 reviewers
  • 2 stars awarded by 50 reviewers
  • 1 stars awarded by 149 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings & reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Filter reviews
Sort reviews

weasel gave this product an overall rating of 5 / 5

Buyer review

a doddle to get a quote, and excellent service

I found the on line quote system very easy to use, and tried several options until I found a price that suited me (and was also extremely competitive). This quote was then followed up with a call from an advisor, who confirmed the quote and set my policy up there and then. How easy is that!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

cayenne gave this product an overall rating of 5 / 5

Buyer review

competitive quote and great customer service

Very competitive quote and were called back just before cover was required to run through all the details etc. Very helpful staff.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Tucker01 gave this product an overall rating of 5 / 5

Buyer review

Fantastic all round service

Very easy online procedure with competitive rates. I received a Quick and effiective telephone response to a policy amendment. Very friendly

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Steve gave this product an overall rating of 4 / 5

Buyer review

Service

I'd been with another insurance company for some years, however with the competitive price, ease of service and reviews I was easily persuaded to join Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Amy24 gave this product an overall rating of 4 / 5

Buyer review

Very easy to use & helpful staff on phone

It was great to find an insurance company that would accept my no claims bonus from Australia. Very helpful staff on the phone too.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Angi64 gave this product an overall rating of 4 / 5

Claim review

Quick and efficient

Reviewing now although not had our car back yet still in the repairers. Customer service good and contacts good the only thing I didn't like was enterprise courtesy car had to pick me up and take me to collect the courtesy car, I would of preferred for the courtesy car be brought to me because I was inconvenience waiting to be picked up. Not a smooth process. I really don't see why I should have any disruption when it was a non fault claim. Hope my premiums don't go up next year too.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

Treecreeper gave this product an overall rating of 5 / 5

Buyer review

Good Honest policy

Recently obtained car insurance for the first time from Aviva after many years of using different insurers. The first thing to say is how easy it was on the telephone to obtain a really competitive quote which was when I decided to use it quickly set up. Just prior to the cover commencing I had to change a small detail which was no problem and was done over the telephone in a couple of minutes. I can thoroughly recommend Aviva and will return when my second car insurance is due as they have already told me about the multi car insurance they offer and we shall see what they have to offer!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mollymoo gave this product an overall rating of 5 / 5

Buyer review

exdellant service

Was extremely pleased with the service, very pleasant and helpful staff.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Back to top