Making a claim

Claiming should be a straightforward process. We make sure that you’ll be speaking to friendly experts when you call. Our team members know that you’re waiting for an approval before you can get that all-important diagnosis, so they’ll do their best to deal with your details as quickly as possible. Over 80% of claims are approved over the phone, with no need for paperwork at all. It’s a simple two step process:

  • If you're feeling unwell, see your GP – but mention that you have cover with Aviva
  • If you’re given a referral to a specialist, call us on 0800 158 3333, and we’ll confirm what you’re covered for

Calls to and from Aviva may be monitored and/or recorded.

Over 80% of claims are approved over the phone

As the policy covers diagnostics, not treatment, it’s unlikely that we’ll need to ask you for more information. If we do, then we’ll do our best to make sure that paperwork doesn’t hold things up. If we can’t approve the claim you want to make because it’s not covered by your policy, we’ll explain the reasons to you.

We’re here to help you

Our claims teams all receive specialist training to give you the support you need and make your claim go as smoothly as possible. For example, if you or your daughter (if she’s covered) needs a specialist’s appointment for a diagnosis that’s unique to women, we have a Women’s Health Unit, with female staff, who understand the sometimes sensitive nature of these conditions.

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