Existing customers

We want to give you great customer service but sometimes things go wrong. We’ve got a team of talented people with the freedom to fix problems and the passion to deliver. Just tell us what’s happened and we’ll look into it for you.

We’ve made it easy for you to complain online using our complaint form. You can even send us photos and files to help us understand your issues.

What you’ll need to tell us

• Your personal details
• About your policy
• What’s gone wrong
• What you want us to do to put things right

What we’ll do with your complaint...

• We’ll get it to the right person
• We’ll be in touch with you as soon as we can and let you know what will happen next.
• You have our guarantee that we’ll treat your complaint fairly.
• And when we've dealt with your complaint, we'll go back and see what we can learn from your experience.

Start complaint form