General FAQs

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If you haven't found the answers you're looking for in our My Health Cash Plan information, here are the FAQ's we often hear.

What is My Health Cash Plan, how is it different to health insurance?

My Health Cash Plan is a cash plan. It allows you to spread the cost of your everyday healthcare expenses throughout the year — things like routine dental and optician bills. Private health insurance focuses on specialist diagnostics and private hospital treatment after you’ve seen a specialist. My Health Cash Plan doesn’t give you cover for general private hospital treatments. You pay the bills for specified health costs, and then claim the money back from us up to certain benefit limits.

What are the main benefits?

The main benefit of My Health Cash Plan is that it’s a flexible health cash plan that allows you to alter your policy to your individual needs. Everyone starts with core cover. You can then increase your cover, which will increase your premium, or reduce your cover and your costs depending on your needs and your budget. This way, you end up with a health cash plan that suits you.

Unlike the standard health cash plan products on the market, we provide one pot of money for your dental and optical costs. This means that if you don’t need to see the optician, you have more money to use on your dental costs or vice versa — whatever suits you best! It is also really easy to add other family members on to your policy so that you have cover for all the family.

Can I claim for the whole bill, or do you pay just part of it?

My Health Cash Plan pays for a specified percentage of the bill, up to a pre-arranged limit. For dental and optical costs, we’ll give you money back for 100% of each bill to the annual benefit limit of up to £250. Other options attract different levels of reimbursement. For example, if you were referred for physiotherapy by your GP, we would reimburse you 80% of each bill up to the overall benefit limit of £150. So if your bill was £100, you could claim back £80. You can also upgrade or downgrade your cover to 100% or 60% reimbursement, it’s up to you.

Can I add other members of my family onto the policy?

Yes, for an additional fee per family member, you can add your spouse, partner, civil partner and children. You can find out more about the costs involved on our how much does it cost? page.

Is the cover for my spouse and/or children the same as mine?

Your spouse, partner, civil partner and children must have the same cover options as you. The difference is that children receive half the benefit of adults. For example, where adult dental and optical care provides up to £250 of benefit, your child receives up to £125. In terms of the fee, there’s a significant reduction in cost for children on this policy. Once a child reaches the age of 18, they will require their own separate cash plan policy.

Could I use My Health Cash Plan instead of private health insurance?

My Health Cash Plan deals with expected costs, not unexpected treatments or illnesses. It’s a complementary product, that you could use alongside your private health insurance. It focuses on the day-to-day healthcare costs that you expect to pay through the course of the year. Private health insurance focuses on specialist diagnostics and private hospital treatment after you’ve seen a specialist.

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