Home insurance

5 Star home insurance

Buy direct, 40% no claim discount
  • Prices from £135, that’s all 10% of our customers paid.*
  • 40% no claim discount, new customers who've been claim free for five years or more, compared to new customers who've claimed in the last year.**
  • You could save up to 20% when you buy online. 46% of customers are expected to receive the maximum 20% saving.***
  • Our Defaqto 5 Star Rating provides you with independent expert reassurance about the quality of cover we provide.

Check out our overview of benefits or get quote online now.

* 10% of all customers buying home buildings and contents insurance with us from February to April 2015 paid £135 or less. Source: Aviva. The price you pay will depend upon individual circumstances, cover chosen and payment method selected.

** Smaller discounts apply if you have been claim free for between one and four years. Discount doesn’t apply to home emergency, legal or specified valuable cover options. Minimum price applies.

*** Excludes optional covers. Minimum premium applies.

Customer reviews

We share our customer reviews on our website, so now you can see for yourself before you buy

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3013 customer reviews

Rating breakdown

3013 reviews

  • 5 stars awarded by 2131 reviewers
  • 4 stars awarded by 711 reviewers
  • 3 stars awarded by 73 reviewers
  • 2 stars awarded by 30 reviewers
  • 1 stars awarded by 68 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our 3 most recent reviews

Read all 3013 reviews

shaggyhedger gave this product an overall rating of 5 / 5

great value

great value and very easy. polite staff who called back at exact time statad

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PCJAC gave this product an overall rating of 4 / 5

Easy to do

Easy to sort out and comprehensive cover at a reasonable price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sashthedog gave this product an overall rating of 4 / 5

Competitive

Good price and easy website to use. Although I ticked all of the boxes to say I did not want to be contacted I was called at home by a sales lady. This let Aviva down and nearly made me go to another company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

Hi there, I'm sorry to see you were unhappy with the service calls. Please be assured this was a call to make sure you were happy with the quote and to discuss any covers you may have been unsure about, as opposed to a marketing call. I have asked that the team don't contact you further to prevent any future inconvenience. Apologies again.

Nicki, Aviva Online Team

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