Home insurance

5 Star home insurance

Buy direct, 40% no claim discount

We share our customer reviews on our website, so now you can see for yourself before you buy

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Our 5 Star home insurance has most things covered, so you can relax and get on with what you enjoy doing. Check our overview of benefits or get a quote online now.

  • You can quote online in 5 minutes. Source: average online quote times April 2013 to September 2013.
  • Prices from £135, that’s all 10% of our customers paid.*
  • 40% no claim discount if you've been claim free for at least five years** and you could save up to 20% when you buy online. 34% of customers are expected to receive the maximum 20% saving.***

We know that making a house claim can be a stressful business so, we add extra support where it matters.

  • You can call our UK claims team 24/7 and we’ll give you a named personal claim manager to manage your claim from beginning to end.
  • A tradesperson to secure your home. Within two hours of your call, we’ll send you an approved tradesperson to secure your home and make it safe after a break in. This service is for homes which are unsecured or unsafe as a result of damage.
  • Our cover has been awarded a 5 Star Rating by independent experts Defaqto so you have the reassurance that you’re buying quality cover.

* 10% of all customers buying home buildings and contents insurance with us from 1 December 2013 to 30 April 2014 paid £135 or less. Source: Aviva. The premium you pay will depend upon individual circumstances, cover chosen and payment method selected.

** Smaller discounts apply if you have been claim free for between one and four years. Discount doesn't apply to Home emergency or Legal cover options Minimum premiums apply.

*** Excludes optional covers. Minimum premium applies.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 1951 customer reviews

Rating breakdown

1951 reviews

  • 5 stars awarded by 1328 reviewers
  • 4 stars awarded by 510 reviewers
  • 3 stars awarded by 53 reviewers
  • 2 stars awarded by 19 reviewers
  • 1 stars awarded by 41 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our 3 most recent reviews

Read all 1951 reviews

jerseytrev gave this product an overall rating of 4 / 5

Speak to a real person

I chose to call Aviva rather than use the on-line option. I was pleased with this as I was able to explain my particular circumstances and arrange the right type of insurance and cover I needed rather than just picking predetermined options from the on-line page.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Goddess gave this product an overall rating of 3 / 5

Help at hand

Our claim wasn't as straightforward in that the underwriter who was coming out took ill, then there was a double booking when another date was arranged. Which caused us confusion and we had to relate this to the other underwriter involved, they were ok about it but it could have been avoided. The builder who was instructed to carry out the repair couldn't complete on the date I had taken off work because the wrong goods were ordered. Again it was dealt with and apologies were given for another day taken off work. The final job was completed to an excellent standard. Overall communication could have been dealt with better, however, the issues were always dealt with immediately and rectified. It wouldn't stop us using Aviva again.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
3 / 5
Speed of resolution
3 / 5
Customer experience
4 / 5
Fairness
4 / 5

Hi, thanks for taking the time to give us your review, we're always working to improve our claims service and your feedback will be used in this regard. I'm sorry it didnt run as smoothly as we would have liked but I'm glad it was all resolved for you in the end. Thanks again

Dave, Aviva Online Team

MikeS gave this product an overall rating of 5 / 5

Changed home insurance to Aviva

We were with another leading brand for many years but they kept on ramping up the price year after year betting that we, like many clients, would not move to another provider. I got fed up with being milked and checked with a friend in the business and he gave me a list of the best providers in his view. Aviva was high on the list so I want on line which was followed by a phone call. The girl on the phone line was delightful polite and very knowledgeable. The process was easy and the result exactly what we needed with good cover tuned to our needs and at a fair price. We now have good cover an all the paperwork in order. Success.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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