Home insurance

5 Star home insurance

Buy direct, 40% no claim discount

We share our customer reviews on our website, so now you can see for yourself before you buy.

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Our 5 Star home insurance has most things covered, so you can relax and get on with what you enjoy doing. Check our overview of benefits or get a quote online now.

  • You can quote online in 5 minutes. Source: average online quote times April 2013 to September 2013.
  • Prices from £135, that’s all 10% of our customers paid.*
  • 40% no claim discount if you've been claim free for at least five years** and you could save up to 20% when you buy online. 34% of customers are expected to receive the maximum 20% saving.***

We know that making a house claim can be a stressful business so, we add extra support where it matters.

  • You can call our UK claims team 24/7 and we’ll give you a named personal claim manager to manage your claim from beginning to end.
  • A tradesperson to secure your home. Within two hours of your call, we’ll send you an approved tradesperson to secure your home and make it safe after a break in. This service is for homes which are unsecured or unsafe as a result of damage.
  • Our cover has been awarded a 5 Star Rating by independent experts Defaqto so you have the reassurance that you’re buying quality cover.

* 10% of all customers buying home buildings and contents insurance with us from 1 August 2013 to 31 January 2014 paid £135 or less. Source: Aviva. The premium you pay will depend upon individual circumstances, cover chosen and payment method selected.

** Smaller discounts apply if you have been claim free for between one and four years. Discount doesn't apply to Home emergency or Legal cover options Minimum premiums apply.

*** Excludes optional covers. Minimum premium applies.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 1618 customer reviews

Rating breakdown

1618 reviews

  • 5 stars awarded by 1102 reviewers
  • 4 stars awarded by 423 reviewers
  • 3 stars awarded by 46 reviewers
  • 2 stars awarded by 15 reviewers
  • 1 stars awarded by 32 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings & reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our 3 most recent reviews

Read all 1618 reviews

Jkan gave this product an overall rating of 2 / 5

Dealing with asprea was pathetic!

Dealing with asprea was a complete challenge and I wouldn't like to go through it again

By:
Gender:
Male
Ease of claims process
4 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

foxy gave this product an overall rating of 4 / 5

my claim

On the whole it was a reasonable experience. I understand that at the time of my claim Aviva were no doubt inundated with claims due to the poor weather. Priority had to be given to those with serious damage to their homes. I was therefore left to obtain my own quotes (not easy due to the amount of work on offer) and sort everything myself. Photos that I was asked to submit were lost and eventually a surveyor attended. He then authorised the work to go ahead and said the cheque would be sent in 5 days. The work was completed by the builder who then required paying and still no cheque. Upon querying with the company they advised that a cheque had no yet been issued. However they did transfer th money directly to my account. I still however had to draw the money from my savings in order to pay the builder upon completion. Luckily I had sufficient funds but that is not always the case. On the whole though not a terible experience.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
3 / 5
Speed of resolution
2 / 5
Customer experience
2 / 5
Fairness
4 / 5

spinney gave this product an overall rating of 5 / 5

a very happy customer

Excellent service my claim was dealt with very swiftly without any hassle.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Back to top