Home insurance

5 Star home insurance

Buy direct, 40% no claim discount
  • Prices from £135, that’s all 10% of our customers paid.*
  • 40% no claim discount, new customers who've been claim free for five years or more, compared to new customers who've claimed in the last year.**
  • You could save up to 20% when you buy online. 46% of customers are expected to receive the maximum 20% saving.***
  • Our Defaqto 5 Star Rating provides you with independent expert reassurance about the quality of cover we provide.

Check out our overview of benefits or get a quote online now.

* 10% of all customers buying home buildings and contents insurance with us from February to April 2015 paid £135 or less. Source: Aviva. The price you pay will depend upon individual circumstances, cover chosen and payment method selected.

** Smaller discounts apply if you have been claim free for between one and four years. Discount doesn’t apply to home emergency, legal or specified valuable cover options. Minimum price applies.

*** Excludes optional covers. Minimum premium applies.

Customer reviews

We share our customer reviews on our website, so now you can see for yourself before you buy

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3068 customer reviews

Rating breakdown

3068 reviews

  • 5 stars awarded by 2169 reviewers
  • 4 stars awarded by 722 reviewers
  • 3 stars awarded by 73 reviewers
  • 2 stars awarded by 30 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our 3 most recent reviews

Read all 3068 reviews

thaiboy gave this product an overall rating of 1 / 5

experience

The offer was for a new internet home insurance policy.I already have car insurance with Aviva. A GBP30 M&S voucher was promised as an incentive as part of the deal but has not been received. I will therefore not be renewing either of my insurances on renewal dates or recommending Aviva.

By:
Policy features and benefits
3 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

Thanks for taking the time to leave your comments. The voucher offer still stands for your policy. If it has been 28 days since the start date of your policy (not when you paid), and you have still not received the vouchers by email please let me know. If you could email me on social@aviva.co.uk with your policy number, full name, DoB & postcode we can chase this up for you after that date. Thanks for taking the insurance with us, if there is anything else you need don't hesitate to contact us

Andy, Aviva Online Team

A customer gave this product an overall rating of 5 / 5

Easy contact with real person!

Getting an online quote was easy but I had questions I wanted answered. Aviva were proactive and contacted me the following day to see if I needed further help. During that conversation I resolved all the queries and I signed up for the insurance.

I would recommend Aviva to a friend

Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Penguin gave this product an overall rating of 4 / 5

Customer interaction.

The Aviva website makes the process of buying Insurance very easy. It was very intuitive and relatively quick. Also it appeared very secure. After that the registering for the MyAviva account was trouble free. I now have all my documentation in one place available for me to access if I wish. Well done Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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