Home insurance

5 Star home insurance

Buy direct, 40% no claim discount

We share our customer reviews on our website, so now you can see for yourself before you buy.

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Our 5 Star home insurance has most things covered, so you can relax and get on with what you enjoy doing. Check our overview of benefits or get a quote online now.

  • You can quote online in 5 minutes. Source: average online quote times April 2013 to September 2013.
  • Prices from £135, that’s all 10% of our customers paid.*
  • 40% no claim discount if you've been claim free for at least five years** and you could save up to 20% when you buy online. 34% of customers are expected to receive the maximum 20% saving.***

We know that making a house claim can be a stressful business so, we add extra support where it matters.

  • You can call our UK claims team 24/7 and we’ll give you a named personal claim manager to manage your claim from beginning to end.
  • A tradesperson to secure your home. Within two hours of your call, we’ll send you an approved tradesperson to secure your home and make it safe after a break in. This service is for homes which are unsecured or unsafe as a result of damage.
  • Our cover has been awarded a 5 Star Rating by independent experts Defaqto so you have the reassurance that you’re buying quality cover.

* 10% of all customers buying home buildings and contents insurance with us from 1 August 2013 to 31 January 2014 paid £135 or less. Source: Aviva. The premium you pay will depend upon individual circumstances, cover chosen and payment method selected.

** Smaller discounts apply if you have been claim free for between one and four years. Discount doesn't apply to Home emergency or Legal cover options Minimum premiums apply.

*** Excludes optional covers. Minimum premium applies.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 1598 customer reviews

Rating breakdown

1598 reviews

  • 5 stars awarded by 1093 reviewers
  • 4 stars awarded by 418 reviewers
  • 3 stars awarded by 44 reviewers
  • 2 stars awarded by 13 reviewers
  • 1 stars awarded by 32 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings & reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our 3 most recent reviews

Read all 1598 reviews

BeekeeperG gave this product an overall rating of 5 / 5

Great Service but One Hiccup

On Friday 9 August 2013 we had a kitchen fire at 1800. I rang the claims line before 1900 and found them most helpful. Aviva arranged for an electrician to call the following morining to make wiring safe and a gas fitter also called over the weekend. On Monday Johnsons called to see about cleaning and a Loss Adjuster from Cuinningham Lindsey came on Tuiesday. We were then away for 2 weeks and on return recovery swung into place. Carpets, curtains and soft covers were cleaned and all kitchen contents cleaned or condemned. We submitted two estimates to replace the entire kitchen and speedy approval was given. A couple of claims were settled quickly and the new kitchen was installed late November. We then submitted our final claim on 20 December but had no response from the Loss Adjusters, despite 3 reminders, until 5th March 2014 when they apologised for the delay and advised that the claim was approved. I received the cheque from Aviva on 11 March. Apart from that delay all was v good.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

foxhamflag gave this product an overall rating of 5 / 5

Great service stress free resolution

I had a leak from my bath that damaged the ceiling below. I claimed, the loss adjuster visited and quickly agreed a value using my chosen builders quotes and gave me a cheque to do the work. Very simple quick stress free and easy. Also as we have artex on all of our ceilings he took samples as artex can include asbestos and had them checked and luckily we are asbestos free. We did not know but if our artex had asbestos we would have had to replace every ceiling as just happened for a friend of mine who is currently living in a hotel while all of his ceilings are removed due to artex with asbestos in it. Great service as I now expect from Aviva who are a quality insurer when you need to claim.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

hjax2110123123 gave this product an overall rating of 5 / 5

Very relieved.

After the recent storms we suffered damage to our roof. Aviva dealt with our claim with fairness and speed. So glad we our with a proper insurance company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

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