Home insurance

Customers rated us

5 Star Defaqto rated home insurance from only £99

At least 10% of our customers could pay this.*

There’s no place like home. And at Aviva we recognise that every home is unique. That’s why Aviva home insurance is all about what’s important to you as an individual.

Whether your house is a shrine to Elvis or you collect rubber ducks, you can rest assured that we will do our level best to get everything back to normal as quickly as possible should the worst happen. If it’s important to you it’s important to us. It’s that simple.

  • Save up to 20% online: Buy your home insurance online and you could save today. 20% of customers are expected to receive the maximum saving.**
  • Defaqto 5 Star rated cover with a customer satisfaction score of 4.6 out of 5.***
  • We’ll be with you within 2 hours of your call to secure your home after a break in.****
  • If the worst happens and you need to claim, we can email you an Amazon.co.uk voucher straight away so you don’t have to wait. ^
  • Our claims team is available 24/7, 365 days a year.
  • Alternative accommodation on us if your home is damaged and can’t be lived in.†

It’s really easy to apply for cover - we’ll be able to give you a price in a matter of minutes!

* Based on customers who bought Aviva buildings and contents insurance from 1 April to 30 June 2016, we expect at least 10% to pay £99 or less. Priced individually.

** Excludes optional covers. Minimum price applies.

*** These reviews have been provided by customers who’ve made a claim or bought a home insurance policy from us.

**** This service is for homes which are unsecured or unsafe as a result of damage and where we insure the building.

^ Upon acceptance of claim and payment of excess.

† This applies for homes that are uninhabitable due to damage. In these instances, after assessing the claim, we will cover costs and arrange, if needed, suitable accommodation until your home is ready to live in up to £80K or 20% of your sum insured if you are claiming under buildings cover or up to £10k if you are claiming under contents cover.

Customer reviews

We share our customer reviews on our website, so now you can see for yourself before you buy

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2422 customer reviews

Rating breakdown

2422 reviews

  • 5 stars awarded by 1777 reviewers
  • 4 stars awarded by 491 reviewers
  • 3 stars awarded by 63 reviewers
  • 2 stars awarded by 26 reviewers
  • 1 stars awarded by 65 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our 3 most recent reviews

Read all 2422 reviews

Lee40 gave this product an overall rating of 5 / 5

Table exploding

Can't recommend aviva enough . When it ca me to our 1st claim ever they were amazing. Our glass table exploded from heat off radiator damaging the floor, walls and obviously table. Within a few weeks everything was replaced for new and inc wallpaper being done by them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Lee40

Huntsman gave this product an overall rating of 4 / 5

Suspicious

We had two good MTBs stolen from our secure detached garage. Clearly Aviva thought we were up to something. We were subjected to aggressive questioning over the phone as to why we had not claimed for the damage to the garage, which I was able to fix easily myself and then a loss adjuster was appointed to drive many miles to see the premises (and presumably to assess whether or not we looked like trustworthy claimants?) He laughed when he realised what had happened. In my opinion Aviva had looked at the house on the internet and seen that it had no garage! In fact they were looking at the wrong house; same name, same postcode, but no garage! After all this it then took an age to negotiate the award; usual difficulties re receipts for the bikes (mine was a few years old and I had not kept the invoice but was able to provide chapter and verse as well as photos - and my word!) Finally they insisted I buy the replacement bikes through their tame supplier or accept a much lower sum. Poor.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
1 / 5
Customer experience
3 / 5
Fairness
2 / 5

Huntsman

sunflower gave this product an overall rating of 5 / 5

Great service.

Easy to use website. Great value for money. Paperless.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

sunflower

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