Home insurance

5 Star home insurance from only £137 – that’s all 10% of our customers paid*

With Aviva home insurance, you don’t have to wait to replace the things that matter to you. That’s why, if the worst happens and you need to claim, we can email you an Amazon.co.uk gift card within minutes. And if you lose or break your phone? With our optional personal belongings cover, we can have a new one out to you within 48 hours (upon acceptance of claim and payment of excess before 6pm). But don’t just take our word for it: see what our customers are saying about our claims service.

Why choose us?

  • Prices from £137: that's all 10% of our customers paid.*
  • 40% no claim discount: Our new customers who've been claim free for five or more years, will receive a 40% no claim discount, compared to new customers who've claimed in the last year.**
  • Save up to 20% online: Buy your home insurance online and you could save today. 38% of customers are expected to receive the maximum 20% saving.***
  • 24/7 claims helpline: Should you need to make a claim, contact one of our professional claim managers who will be on hand to help.
  • We'll be with you within 2 hours of your call to secure your home after a break in. This service is for homes that are unsecure or unsafe as a result of damage.
  • 5 Star rating: Our Defaqto 5 Star rating provides you with independent expert reassurance about the quality of cover Aviva provide.

Our home insurance offers a wide range of cover which is included as standard. However, you can also choose from a variety of optional policy features to suit your personal needs, including our accidental damage cover and Legal services options. We also have our Homeowner boiler cover to help you avoid the hassle and unexpected expense of gas central heating breakdowns. Check out our overview of benefits here.

* 10% of all customers buying home buildings and contents insurance with us from August to October 2015 paid £137 or less. Source: Aviva. The price you pay will depend upon individual circumstances, cover chosen and payment method selected.

** Smaller discounts apply if you have been claim free for between one and four years. Discount doesn’t apply to home emergency, legal or specified valuables cover options. Minimum price applies.

*** Excludes optional covers. Minimum price applies.

Customer reviews

We share our customer reviews on our website, so now you can see for yourself before you buy

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3289 customer reviews

Rating breakdown

3289 reviews

  • 5 stars awarded by 2338 reviewers
  • 4 stars awarded by 754 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 34 reviewers
  • 1 stars awarded by 81 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our 3 most recent reviews

Read all 3289 reviews

Bristolgent gave this product an overall rating of 5 / 5

Good fix

Phoned Aviva to talk to someone rather than do it on line. Worked a treat got a very competitive price and the staff were very helpful and explained the sections to the cover ok.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bristolgent

A customer gave this product an overall rating of 5 / 5

So easy!

Very easy to purchase and amend the policy online!!

I would recommend Aviva to a friend

Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Felix gave this product an overall rating of 5 / 5

Top marks

This was my first buildings insurance claim ever, I didn't know what to expect. Claim was for underground water leak. Reporting the claim to Aviva was very easy, things got moving immediately. A plumber visited the next day. I was informed that my claim had been approved within 2 weeks,. For several reasons the source of the leak was difficult to locate. The first contractor didn't seem up the mark, their work was disorganised and they wasted several weeks without finding the leak. I complained to Aviva, new contractor was sent, they did things right. Leak detection and subsequent repairs were done reasonably fast and smoothly. Aviva dealt directly with the contractors for the details of the work and the contractors had to refer to Aviva for approval of the jobs - it was reassuring for me to know at every step that the work to be carried out next was approved. During the entire process I found Aviva customer service staff approachable, supportive and sympathetic. Thanks!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

Felix

Back to top