Home insurance

5 Star home insurance

Buy direct, 40% no claim discount

We share our customer reviews on our website, so now you can see for yourself before you buy

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Our 5 Star home insurance has most things covered, so you can relax and get on with what you enjoy doing. Check our overview of benefits or get a quote online now.

  • Prices from £135, that’s all 10% of our customers paid.*
  • 40% no claim discount if you've been claim free for at least five years** and you could save up to 20% when you buy online. 34% of customers are expected to receive the maximum 20% saving.***

We know that making a house claim can be a stressful business so, we add extra support where it matters.

  • Our claims team is available for you to make a claim 24/7, 365 days a year and we'll give you a named personal claim manager to manage your claim from beginning to end.
  • A tradesperson to secure your home. Within two hours of your call, we’ll send you an approved tradesperson to secure your home and make it safe after a break in. This service is for homes which are unsecured or unsafe as a result of damage.
  • Our cover has been awarded a 5 Star Rating by independent experts Defaqto so you have the reassurance that you’re buying quality cover.

* 10% of all customers buying home buildings and contents insurance with us from April to June 2014 paid £135 or less. Source: Aviva. The price you pay will depend upon individual circumstances, cover chosen and payment method selected.

** Smaller discounts apply if you have been claim free for between one and four years. Discount doesn't apply to Home emergency or Legal cover options Minimum premiums apply.

*** Excludes optional covers. Minimum premium applies.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2251 customer reviews

Rating breakdown

2251 reviews

  • 5 stars awarded by 1560 reviewers
  • 4 stars awarded by 565 reviewers
  • 3 stars awarded by 57 reviewers
  • 2 stars awarded by 21 reviewers
  • 1 stars awarded by 48 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our 3 most recent reviews

Read all 2251 reviews

Crozzy gave this product an overall rating of 5 / 5

Excellent service by way of chat line.

Fantastic service by way of a chat line. I live in a listed cottage that failed Aviva's initial criteria. I contacted the chat room and received excellent service. Aviva agreed to insure my cottage. I made a considerable saving. I am glad I persisted. In addition further contact made easy by way of an 0800 number. Very impressed thus far.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BAZZA gave this product an overall rating of 5 / 5

The Aviva experience

Aviva provided a quick polite efficient customer service experience with a competitive product. I would recommend them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

pcjs gave this product an overall rating of 5 / 5

excellent claims procedure but beware of no claims discount

Hi i found it easy to get my claim for a patio window which got accidentally damaged by a stone that was thrown up by my mower and broke my window.Excellent service from both insurance company and fitting company.When i came to renew my policy i had lost 5 years no claims discount on the buildings part of policy SO BEWARE MAKE SURE YOU PROTECT YOUR NO CLAIMS DISCOUNT a mistake i made by accident not checking my policy.Hope this stops other people making the same mistake thanks PCJS

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
4 / 5

Back to top