Home insurance

5 Star home insurance

Buy direct, 40% no claim discount

We share our customer reviews on our website, so now you can see for yourself before you buy

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Our 5 Star home insurance has most things covered, so you can relax and get on with what you enjoy doing. Check our overview of benefits or get a quote online now.

  • Prices from £135, that’s all 10% of our customers paid.*
  • 40% no claim discount if you've been claim free for at least five years** and you could save up to 20% when you buy online. 34% of customers are expected to receive the maximum 20% saving.***

We know that making a house claim can be a stressful business so, we add extra support where it matters.

  • Our claims team is available for you to make a claim 24/7, 365 days a year and we'll give you a named personal claim manager to manage your claim from beginning to end.
  • A tradesperson to secure your home. Within two hours of your call, we’ll send you an approved tradesperson to secure your home and make it safe after a break in. This service is for homes which are unsecured or unsafe as a result of damage.
  • Our cover has been awarded a 5 Star Rating by independent financial researcher Defaqto so you have the reassurance that you’re buying quality cover.

* 10% of all customers buying home buildings and contents insurance with us from August to October 2014 paid £135 or less. Source: Aviva. The price you pay will depend upon individual circumstances, cover chosen and payment method selected.

** Smaller discounts apply if you have been claim free for between one and four years. Discount doesn’t apply to home emergency, legal or specified valuable cover options. Minimum price applies.

*** Excludes optional covers. Minimum premium applies.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2554 customer reviews

Rating breakdown

2554 reviews

  • 5 stars awarded by 1775 reviewers
  • 4 stars awarded by 634 reviewers
  • 3 stars awarded by 61 reviewers
  • 2 stars awarded by 25 reviewers
  • 1 stars awarded by 59 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our 3 most recent reviews

Read all 2554 reviews

Happyinsurer110 gave this product an overall rating of 5 / 5

safe&secure experience

AN EASY AND CLEAR ONLINE EXPERIENCE UNLIKE OTHERS.FIVE STARS. We opted for Aviva as we had seen the adverts on the tv and they gave the impression that it was a company we could trust. They have a wide range of products and quickly went through the selections online smoothly and easily. Ease of selections on type of insurance and what to add on was clear and when the price was shown it beat others hand down.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Jasper gave this product an overall rating of 5 / 5

Burglarly

We were burgled whilst on holiday, I called Aviva at around 10.30pm upon our return from holiday. They were very helpful and they organised everything from the repairs to the house, which were considerable, to sorting out the stolen goods. Excellent service and excellent service companies to perform the repairs which were of a high standard. Very efficient. We are extremely impressed with Aviva and its staff.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

lulu gave this product an overall rating of 5 / 5

Helpful Staff

I asked for a call back on two separate occasions when it wasn't convenient to talk and was given a call back on the day and the time stated which was great and the staff were very helpful.The cost of house insurance was a lot cheaper than I had been quoted by my current supplier.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Back to top