Home insurance

Customers rated us

5 Star Defaqto rated home insurance from only £99

At least 10% of our customers could pay this.*

There’s no place like home. And at Aviva we recognise that every home is unique. That’s why Aviva home insurance is all about what’s important to you as an individual.

Whether your house is a shrine to Elvis or you collect rubber ducks, you can rest assured that we will do our level best to get everything back to normal as quickly as possible should the worst happen. If it’s important to you it’s important to us. It’s that simple.

  • Save up to 20% online: Buy your home insurance online and you could save today. 20% of customers are expected to receive the maximum saving.**
  • Defaqto 5 Star rated cover with a customer satisfaction score of 4.6 out of 5.***
  • We’ll be with you within 2 hours of your call to secure your home after a break in.****
  • If the worst happens and you need to claim, we can email you an Amazon.co.uk voucher straight away so you don’t have to wait. ^
  • Our claims team is available 24/7, 365 days a year.
  • Alternative accommodation on us if your home is damaged and can’t be lived in.†

It’s really easy to apply for cover - we’ll be able to give you a price in a matter of minutes!

* Based on customers who bought Aviva buildings and contents insurance from 1 April to 30 June 2016, we expect at least 10% to pay £99 or less. Priced individually.

** Excludes optional covers. Minimum price applies.

*** These reviews have been provided by customers who’ve made a claim or bought a home insurance policy from us.

**** This service is for homes which are unsecured or unsafe as a result of damage and where we insure the building.

^ Upon acceptance of claim and payment of excess.

† This applies for homes that are uninhabitable due to damage. In these instances, after assessing the claim, we will cover costs and arrange, if needed, suitable accommodation until your home is ready to live in up to £80K or 20% of your sum insured if you are claiming under buildings cover or up to £10k if you are claiming under contents cover.

Customer reviews

We share our customer reviews on our website, so now you can see for yourself before you buy

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2407 customer reviews

Rating breakdown

2407 reviews

  • 5 stars awarded by 1764 reviewers
  • 4 stars awarded by 489 reviewers
  • 3 stars awarded by 63 reviewers
  • 2 stars awarded by 25 reviewers
  • 1 stars awarded by 66 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our 3 most recent reviews

Read all 2407 reviews

Wirralbiggles gave this product an overall rating of 5 / 5

Took most of the stress out of the situation

I had a leak from a cold water pipe in my loft which caused the ceiling in my spare bedroom to give way cascading several gallons of water. I managed to stop the flow and clean up but Aviva appointed Forshaws of Liverpool to take over the restoration. My ceiling was found to contain asbestos in the artex which meant a specialist company attending to remove the ceiling under sealed conditions. Forshaws oversaw the job and then dried out the room, replaced the ceiling and decorated. I was lucky that I managed to save my carpet and fittings. The best thing is that Forshaws have all the trades to complete the work, imagine trying to get different trades yourself in this day and age, not easy. In the past you had to get three estimates from each trade and then the insurance company would give you the go ahead. This system is simpler and less stressful. You have had enough stress with the incident without having to do everything yourself afterwards. Well done Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

Wirralbiggles

AnRe gave this product an overall rating of 5 / 5

Exceptionally pain-free after a horrible experience

My rental flat was broken into (so was just a contents claim, not building) and very sentimental jewellery and watches were taken. From claim date to money in my account it was not much more than a week. I found everyone I dealt with very sympathetic and helpful and not at all like they were trying to find ways to avoid paying out which is what I hear about so many insurers. It made a really stressful and heartbreaking time so much easier to deal with. Genuinely couldn't complain at all about my claim experience. I only had to deal with Hallmark who Aviva use to value jewellery claims and I found them to be very fair, replacing the value with both vouchers and cash.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

AnRe

manu gave this product an overall rating of 1 / 5

very poor customer service

Never go with them they are rubbish came after 1 month after complaining and phoning every day and never gave me right amount they are rubbish

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Thank you for taking the time to provide us with your feedback, it helps us identify and improve our services. I’m really sorry to see that you feel this way, this wasn’t our intention. This is not the usual level of service that we aim to provide. Our claims team are currently investigating this and will contact you to discuss your concerns.

Jack, Aviva Online Team

manu

Back to top