Home insurance

5 Star home insurance

Buy direct, 40% no claim discount

We share our customer reviews on our website, so now you can see for yourself before you buy

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Our 5 Star home insurance has most things covered, so you can relax and get on with what you enjoy doing. Check our overview of benefits or get a quote online now.

  • Prices from £135, that’s all 10% of our customers paid.*
  • 40% no claim discount if you've been claim free for at least five years** and you could save up to 20% when you buy online. 34% of customers are expected to receive the maximum 20% saving.***

We know that making a house claim can be a stressful business so, we add extra support where it matters.

  • Our claims team is available for you to make a claim 24/7, 365 days a year and we'll give you a named personal claim manager to manage your claim from beginning to end.
  • A tradesperson to secure your home. Within two hours of your call, we’ll send you an approved tradesperson to secure your home and make it safe after a break in. This service is for homes which are unsecured or unsafe as a result of damage.
  • Our cover has been awarded a 5 Star Rating by independent experts Defaqto so you have the reassurance that you’re buying quality cover.

* 10% of all customers buying home buildings and contents insurance with us from April to June 2014 paid £135 or less. Source: Aviva. The price you pay will depend upon individual circumstances, cover chosen and payment method selected.

** Smaller discounts apply if you have been claim free for between one and four years. Discount doesn't apply to Home emergency or Legal cover options Minimum premiums apply.

*** Excludes optional covers. Minimum premium applies.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2280 customer reviews

Rating breakdown

2280 reviews

  • 5 stars awarded by 1577 reviewers
  • 4 stars awarded by 575 reviewers
  • 3 stars awarded by 57 reviewers
  • 2 stars awarded by 22 reviewers
  • 1 stars awarded by 49 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our 3 most recent reviews

Read all 2280 reviews

Vadis gave this product an overall rating of 4 / 5

Aviva values you

Aviva looks to be a company that values integrity and I appreciate that. Not many companies are confident enough to share on their website what customers think of their service. I was impressed reading about other people's experiences and value the opportunity to be part of a brand that aims to treat people right.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Yorky gave this product an overall rating of 5 / 5

claim following burglary

Following a burglary the forced front door was firmly secured the next day and measurements and specifications taken for the necessay replacement. This was fitted within a vey reasonable time frame. Items stolen were mosly of a sentimental nature and therefore difficult to value as irreplaceable.The assessors came up with a figure that was fair and acceptable, the process was by telephone and proved very easy. My experience of and the result of this claim was first class.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

duckyber gave this product an overall rating of 4 / 5

Good service

Easy to deal with and the person on the other end of the phone was very polite.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

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