Home insurance

5 Star home insurance

Buy direct, 40% no claim discount
  • Prices from £135, that’s all 10% of our customers paid.*
  • 40% no claim discount, new customers who've been claim free for five years or more, compared to new customers who've claimed in the last year.**
  • You could save up to 20% when you buy online. 46% of customers are expected to receive the maximum 20% saving.***
  • Our Defaqto 5 Star Rating provides you with independent expert reassurance about the quality of cover we provide.

Check out our overview of benefits or get quote online now.

* 10% of all customers buying home buildings and contents insurance with us from February to April 2015 paid £135 or less. Source: Aviva. The price you pay will depend upon individual circumstances, cover chosen and payment method selected.

** Smaller discounts apply if you have been claim free for between one and four years. Discount doesn’t apply to home emergency, legal or specified valuable cover options. Minimum price applies.

*** Excludes optional covers. Minimum premium applies.

Customer reviews

We share our customer reviews on our website, so now you can see for yourself before you buy

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3004 customer reviews

Rating breakdown

3004 reviews

  • 5 stars awarded by 2126 reviewers
  • 4 stars awarded by 708 reviewers
  • 3 stars awarded by 72 reviewers
  • 2 stars awarded by 30 reviewers
  • 1 stars awarded by 68 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our 3 most recent reviews

Read all 3004 reviews

Millie gave this product an overall rating of 5 / 5

Excellent customer service

I made a claim for some water damage in our bathroom which had created a mould buildup in my baby's room. Within 20 minutes of setting up my claim the surveyor had called me and arranged to be with us within an hour. The rest of the process was just as easy! I would highly recommend Aviva, brilliant job all round!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

cedrig gave this product an overall rating of 5 / 5

A good Purchase

This phone call to AVIVA was very worthwhile; it was just random and an inquiry about a premium. the whole phone call experience was professional , respectful, helpful and honest with the important human aspect. Having a UK based call center was also critical as I could fully understand every second of a detail loaded extended conversation. I am very pleased with the competitive premium and I have importantly only bought the cover and features which I need and desired. The documentation is clear, easily understood and written in plain English.

I would recommend Aviva to a friend

By:
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Zippydog gave this product an overall rating of 5 / 5

Sorted with ease.

From beginning to end aviva keeper me well informed and the whole experience was very good.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

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