Have you been affected by the storms?
Our personal claims managers are working around the clock to help our customers affected by the storms, and are currently prioritising those who need an emergency response. If your enquiry is an emergency, please give us a call on 0844 8911 222 (we’re open 24hrs a day). If it’s a non-emergency please get in touch by using this form. Please note that fences, gates and hedges which have blown down are excluded under your insurance policy.
In the event of an emergency it's always better to call us on 0844 8911 222 so we can make sure you get help as quickly as possible.
Always call us in these situations
- Your home is unsecure such as damage to locks, doors or windows.
- There is standing water in your home caused by flooding.
- There is on-going dripping or leaking water.
- There is any risk of injury to you or anyone else from things like falling masonry or electrocution.
- Your home is uninhabitable.
Complete our easy online form
Call our UK claims line 24/7
- Call our UK claims team 24/7, on 0844 891 1222. One of our expert personal claim managers will be on hand to help.
- To make a legal services claim call the legal helpline on 0800 096 5850.
For our joint protection, telephone calls may be recorded and/or monitored.
Email our specialist home claim team
Email us at email@example.com with the details of your claim, your contact telephone number and the best time to call you. One of our expert personal claims managers will call you as soon as they can.