Make a claim

Have you been affected by the storms?

Our personal claims managers are working around the clock to help our customers affected by the storms, and are currently prioritising those who need an emergency response. If your enquiry is an emergency, please give us a call on 0844 8911 222 (we’re open 24hrs a day). If it’s a non-emergency please get in touch by using this form. Please note that fences, gates and hedges which have blown down are excluded under your insurance policy.

In the event of an emergency it's always better to call us on 0844 8911 222 so we can make sure you get help as quickly as possible.

Always call us in these situations

  • Your home is unsecure such as damage to locks, doors or windows.
  • There is standing water in your home caused by flooding.
  • There is on-going dripping or leaking water.
  • There is any risk of injury to you or anyone else from things like falling masonry or electrocution.
  • Your home is uninhabitable.

Complete our easy online form

For help and advice on how to fill out this form look for the help symbol Help and select it. All fields marked with a * are mandatory.

What happens when I send this form?

We will contact you shortly, using the details you provide, to complete your claim. It’s important for us to speak to you in person to ensure we provide the best customer service possible but by sending us this information online you have already made the process more simple!

After submit the form you will be shown a copy of the information you have sent and you should also receive an email confirmation. If either of these does not happen, please call us on: 0844 891 1222* (lines open 24/7) and let us know.

* 0844 numbers will be charged at 3p per minute from a BT landline. Calls from other networks may vary.

Find out about our Privacy policy.

About you

About you

Please select how you are related to the person insured. Anyone connected to the policyholder can submit details of this claim. However we will need to confirm with the policyholder directly who can deal with the claim on their behalf.

Your options are:

  • The policyholder — you are the policyholder (the person insured)
  • A relative of the policyholder — you are related to the person insured
  • A broker — you are a broker representing the person insured

We use this number to identify the policy which this claim relates to. It can be found on your policy documentation and may contain both letters and numbers.

Please let us know what your email address is. You will need to have an email address to submit your claim online as we need to be able to send you confirmation of the claim. Enter your address in the format name@domain.co.uk (it doesn’t matter if you use capitals or not).

Please ensure that your email address is correct to guarantee that we don't confirm your personal information to anyone else. If you would like to know how we use your personal information, you can read our privacy policy.

Once we have confirmed if cover is in place for your claim, we would like to respond to you regarding the settlement. Please indicate how you would like us to contact you to discuss the settlement.

About your claim

About your claim

What is the full address of the property covered under your policy?*

Under the general conditions of the policy you must tell the police immediately about any property which has been lost, stolen or maliciously damaged, and get a crime reference number, if you haven’t reported the incident to the police you can continue to use this form, we would just ask that you contact the police as soon as possible, we can then get the reference number when we contact you.

About the damage to your house

About the damage to your house

What are the areas of damage to your property, for example:

  • Walls / ceilings / floors
  • Fixtures and fittings
  • Kitchen units / plumbing / electrics etc
Anything else

Anything else

Is there anything else that we should know which will help us deal with your claim more effectively such as was the damage caused by a third party, if so do you have their details , for example a car impacts your boundary wall, do you have the vehicle registration and owner details or is there any access or parking restraints we should know about if we need to visit the property.

Attachment upload

Attachment upload

You can upload any relevant documents or photographs to support your claim.
All attachments must be under 500kb in size.

Uploading attachments to support your claim

You can upload any relevant information to support your claim here. Appropriate documents would include:

  • Photographs of damage
  • Receipts for lost or stolen goods
  • Invoices for repair

Select “Browse” to locate the file, files should be under 500kb in size and photographs should be in jpeg (JPG) format.

Settlement payments

Settlement payments

If we accept your claim and are unable to provide you with a like for like replacement, how would you like us to make a payment to you?

Call our UK claims line 24/7

  • Call our UK claims team 24/7, on 0844 891 1222. One of our expert personal claim managers will be on hand to help.
  • To make a legal services claim call the legal helpline on 0800 096 5850.

For our joint protection, telephone calls may be recorded and/or monitored.

Email our specialist home claim team

Email us at homeclaim@aviva.co.uk with the details of your claim, your contact telephone number and the best time to call you. One of our expert personal claims managers will call you as soon as they can.

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