Making a claim

Am I covered?

Before you make a claim, check that you’re covered for damage to your home and its contents.

Is it worth claiming?

In some cases, making a claim might not be the best option. Find out whether or not you should go ahead.

Make a claim online

Making a claim is easy online. All you need to do is login or register to MyAviva and follow the instructions. We’ll take care of the rest.

When you make a claim, we’ll contact you within two hours to progress your claim and to ask for more information if we need it. Before you get started, make sure you have the following details to hand:

  • Your insurance policy number
  • Photos of damaged or lost property
  • Receipts, quotes or invoices
  • An estimate of the size of the affected area

Start your claim

If there’s been an emergency, call us on 0345 030 6945 so we can help you as soon as possible. Lines are open 24/7.

Examples of emergency situations

  • Your home has been left unsecure due to damaged locks, doors or windows
  • There’s standing water in your home as a result of flooding
  • There’s ongoing dripping or leaking water
  • Your home is uninhabitable
  • There’s any risk of injury to your or anyone else from hazards like falling masonry or electrocution

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