Making a claim

We make sure that you'll be speaking to friendly experts when you call. To help us make sure things go smoothly, we ask you to contact us as soon as possible even if you're not expecting to receive benefit for a few months. Rest assured, we paid £12.9 million in claims in 2013. If you need us, then we'll do everything we can to help:

  • Our team can help you understand the state benefits' system and explain how to make your claim.
  • We don't use a call centre. You'll be talking to our claim advisers directly, in complete confidence.
  • Apart from your signature, there's very little paperwork involved. We'll do it for you.

We're here to help you

Our claims teams all receive specialist training, so that they can give you the support you need. We don't use a call centre, so you can relax and speak to our claims advisers in confidence about the details of your claim. Many of our team receive counsellor training, so they're well-equipped to deal with any sensitive issues.

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