Making a claim

To help make sure we can get you the help you need, please contact us as soon as possible – even if you’re not expecting to receive benefit for a few months.

In our experience, working with customers at the start of their incapacity is more likely to result in a successful return to work. And our early intervention team is on hand to help you find the support services – like physiotherapy, counselling, cancer recovery support, back to fitness programmes, workplace assessments and vocational rehabilitation – you need to help your recovery.

They can also provide advice on health and wellbeing services, to support a healthy lifestyle.

We’re here to help

When you make a claim, you’ll speak to friendly experts when you call. And everything you say will be completely confidential.

Here’s how we’ll help:

  • We’ll talk to you about your condition to understand what support you need.
  • We’ll explain what you need to do to make a claim.
  • We’ll help you understand the state benefits system.
  • We’ll do the paperwork for you – we just need your signature.

Our claims and rehabilitation team

Being at work gives structure to our lives and is important to our physical and mental wellbeing. So our team of experts offer practical help, support and guidance to get you back to work.

Rehabilitation case managers (RCMs)

The role of the RCM is to help you identify, and co-ordinate, the services you need. Our RCMs are trained in counselling and vocational rehabilitation. This means they can give you practical advice and emotional support when you need it most. They work with the vocational rehabilitation consultants and clinicians in the team to understand what treatment and support services would help your recovery.

CDMP qualified vocational rehabilitation consultants (VRCs)

All our VRCs hold the Certified Disability Management Professional certificate which is accredited by the National Institute of Disability Management and Research. They can visit you at home, or in your workplace, to get a more detailed understanding of the support and services you need.

Specialist clinicians

Our experienced clinicians work closely with the RCMs so we can understand what clinical support you need to help with your condition. We have a large team of clinicians including doctors, mental health nurses, specialist physiotherapists, occupational therapists, occupational health advisers and nurse specialists in mental health, cardiology, oncology, orthopaedics, rheumatology, midwifery and women’s health.

Support throughout your policy

As long as you have a policy with us, we’re here to support you – even if you don’t need to make a claim.

Our 24 hour GP helpline and 24 hour stress counselling service are just two ways we can help.

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