Making an income protection claim
If something happens, we’re here for you. You can start your claim online or give us a call – whichever’s easier for you.
We’ll take a look at your claim and do our best to support you while you get better and back to work. To get started, we’ll need to have a chat with you about your job and the injury, illness, or condition that’s stopping you from working.
You can help us process your claim as quickly as possible by making sure you have a few things to hand, for example your:
- name and contact details
- policy number
- medical condition and symptoms
- occupation and day to day duties
- annual salary before tax
- sick pay and details of any other income
- employer details
- GP contact details
More than just a payout
There’s more to us than helping to pay your bills while you can’t work — we’ll also connect you with experts who’ll be with you on your path to recovery.
-
Dedicated case managers
One of our experienced case managers will speak directly with you. They’ll take time to understand what’s going on and tailor support to your changing needs. They’ll be there to give you advice and emotional support as you get back to your best.
-
Vocational rehabilitation consultants
Our team of Certified Disability Management Professionals are experts in helping you make a safe and sustainable return to work when the time is right, with personalised support every step of the way.*
-
Specialist clinicians
The type of help you need is going to depend on your condition. Our network of rehabilitation partners are there to support you in your time of need - whether that be physiotherapy, mental health treatment, or specialist cancer recovery support, your case manager will work with you and our specialists to tailor your rehabilitation needs.
*Rehabilitation support is available to customers insured under an Aviva Income Protection policy. It’s a non-contractual benefit which Aviva can change or withdraw at any time.
Already have income protection insurance with us?
Contact us
We’re always here to support you — if something happens, let us know as soon as you can.
Or call us on
0800 158 3105
Monday to Friday: 8:30am - 5:00pm
Weekends Closed
Calls to 0800 numbers are free from UK landlines and mobiles. To protect us all, calls may be recorded and monitored. Our opening hours may be different depending on which team you need to speak to.
If you bought your policy with another provider
You might have a policy that you bought with another insurer. If so, the contact details in this section should help you start your claim.
Calls to 0800 numbers are free from UK landlines and mobiles. Calls to other numbers, including those beginning 01, 0208 and 0345 may be subject to charges. To protect us all, calls may be recorded and monitored.
Friends Provident
Bupa Health Insurance
Friends Life
AXA
AXA Sunlife Direct
Winterthur
All things life insurance
Browse through our library of guides, tips, and articles.
Asthma and life insurance
Find out if having asthma as a pre-existing condition could affect your life insurance options
How much does a funeral cost?
Find out about the costs you’ll need to consider when planning a funeral
How much is over 50s life insurance
See how much over 50s life insurance can cost
Understanding our critical illness cover plan
Find out more about the different types of critical illness cover available and what might be right for your family.
How does the UK want to be remembered?
Explore how Brits want to be remembered and the steps they’re taking to leave a meaningful financial legacy.
Life insurance with high BMI
See how BMI may affect your life insurance
Intestacy rules
Find out what happens to your assets if you pass away without having a valid will in place
What happens to debt when you die?
Find out what will happen to your debt when you pass away
Life insurance vs mortgage protection insurance
Are life insurance and mortgage protection insurance different?
Life insurance for new parents
See how life insurance could be your safety net when becoming a parent
Life insurance when changing employer
What happens to my life insurance policy if it's a company benefit and I change employer?
Life insurance with no medical
Can I get life insurance without a medical?
Life insurance with a heart condition
Find out what life insurance options are available if you have a heart condition
Life Insurance while pregnant
Find out whether life insurance is the safety net you need.
Epilepsy and life insurance
Does epilepsy affect life insurance?
Life insurance and diabetes
Find out how diabetes could impact your life insurance.