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Have you received your information pack?

This information is for people who have an Aviva pension plan and have recently received an information pack.

Six to three months to go

If you have between six and three months to go before you're due to retire, you should have received an information pack from us. It gives you a flavour of what you'll have to do over the coming months.

Two months to go

If you have two months to go before you're due to retire, you should have received another information pack from us. This pack tells you what you do next and gives you a quote based on your current pension fund value. You can get some alternative quotes by using our Pension Annuity Calculator.

What does my information pack look like?

Your pack contains a letter, a personal information form, a brochure and a number of leaflets. It tells you what your options are and what you should be thinking about now in the run up to retirement.

I asked for more information

If you are thinking of retiring early, you may have contacted us for more information.

I would like an information pack

Call us for an information pack on 0800 533 5195.

I've lost some of the information in my pack

If you've lost the booklets, you can download them from the related articles section on the right of the screen. If you have lost any of the forms, please call us on 0800 533 5195. If you have lost your quote or would like a more up-to-date one, use our Pension Annuity Calculator.

Related FAQs

What is the information pack and how can I get hold of one?

All pension providers send their pension customers a statement giving them the value of their pension fund as they approach retirement. The statement is usually accompanied by:

  • Information on what you should do to convert your pension fund to an income
  • General information on the options available to you when you retire.

At Aviva, we contact our pension customers five months before their retirement date and again two months before. If you have an Aviva pension plan and would like an information pack now, please call us on 0800 533 5195.

If you have a pension plan with another provider, call them and ask for information on retiring.

Read all FAQs

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Contact us

If you are an existing Aviva customer and would like further information on retirement please call:

0800 533 5195

Monday - Friday
9.00am - 5.00pm

For our joint protection, telephone calls may be recorded and/or monitored.

Tools & Calculators

We've got a number of calculators to help you get your finances under control.


Register for our online service where you can securely access details of your existing policy.

Other helpful websites