Existing customers

As one of the UK’s leading personal pension providers, you can rely on Aviva’s team of expert advisers to help answer any questions you may have.

To amend your personal details or have any general enquiries:

  • Call us on 0800 068 6800*
    From outside the UK call us on +44 1603 202 500*
  • Email us at: helpdesk@aviva.co.uk
  • Or you can write to us:
    Aviva
    PO Box 520
    Norwich
    NR1 3WG
  • Fax us on : 0800 158 2350
    From outside the UK you can fax us on +44 1953859481

Please include your name and policy number (if you have one).

To change your funds

You can change the funds in which you invest at any time – and there’s no charge. Why not use our fund selector to help you identify which funds might be suitable for you?

To make a claim relating to a death:

  • Call us on 0800 015 1142*
    From outside the UK call us on +44 1904 723 520*
  • Or you can write to us:
    Aviva – Claims
    PO Box 520
    Norwich
    NR1 3WG

If you've got a complaint

Please tell us what it is and we'll do our very best to sort it out.

Contact us about another product

Contact us about another product

* Lines are open Monday to Friday 8:30am - 5:30pm and Saturday 8:30am - 2pm. The claims team are available 9am to 5pm Monday to Friday. We can only advise on our own products. Calls may be recorded and/or monitored.

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