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Personal Pension

Existing customers

As one of the UK’s leading personal pension providers, you can rely on Aviva’s team of expert advisers to help answer any questions you may have.

For general enquiries about your Aviva Your Pension Select Plan:

Call us on 0800 068 6800*

From outside the UK call us on +44 1603 202 500*

You can e-mail us on: helpdesk@aviva.co.uk

Please include your name and policy number (if you have one).

If you prefer to write to us our postal address is:

Aviva
PO Box 520
Norwich
NR1 3WG

You can also fax us on 0845 304 1122

From outside the UK you can fax us on +44 1953859481

For information about Aviva’s pension plans:

Call us on 0800 068 6800*

From outside the UK call us on +44 1603 202 500*

If you prefer to write to us our postal address is:

Aviva
PO Box 520
Norwich
NR1 3WG

You can also fax us on 0845 304 1122

From outside the UK you can fax us on +44 1953859481

To change your funds

You can change the funds in which you invest at any time – and there’s no charge. Why not use our fund selector to help you identify which funds might be suitable for you?

To amend your personal details:

To make a claim relating to a death:

Call us on 0800 015 1142*

From outside the UK call us on +44 1904 723 520*

Or you can write to us at:

Aviva – Claims
PO Box 520
Norwich
NR1 3WG

If you've got a complaint

Please tell us what it is and we'll do our very best to sort it out.

  • Call us on 0800 068 6800*
  • From outside the UK call us on +44 1603 202 500
  • Or use our online contact form.
  • Or write to us with the details at:
    Aviva Life & Pensions
    Customer Relations
    PO Box 520
    Norwich
    NR1 3WG

Contact us about another product:

Contact us about another product

* Lines are open Monday to Friday 8:30am - 5:30pm and Saturday 8:30am - 2pm. The claims team are available 9am to 5pm Monday to Friday. We can only advise on our own products. Calls may be recorded and/or monitored.

WC03029 10/2014

MyAviva

Register for our new online service to:

  • Monitor your pension online
  • Access great offers on Aviva products
  • Enjoy exclusive rewards and competitions