Making a claim

Already have a policy, want to make a claim?

If you already have private health insurance with Aviva and want to start a claim, find out how in our Existing customers area.

Find out more

We’re here to help you

We make sure that you’ll be speaking to a friendly team of people if you need to make a claim. They’re trained to understand you might not be feeling 100%, and we’ll do our best to help you every step of the way. Most claims are approved over the phone, with no need for paperwork at all. It’s a four step process:

  • Visit your GP and get a specialist referral. While you are with your GP use our Specialist Finder tool to view a selection of the suitable specialists available to you. Download our app now

  • MyHealthClaim app available on the Apple App Store
  • Get the MyHealthClaim app on Google play
  • Before you see the specialist, contact us to get your claim under way
  • After you have seen the specialist you will need to let us know what tests or treatments are being arranged
  • The specialist will then send all of the relevant bills to us directly to pay

Over 88% of claims are approved over the phone

We may need to ask you for more information about your condition or details from your GP. In all cases, we’ll do our best to make sure that paperwork doesn’t hold things up. If we can’t approve your claim because it’s not covered by your policy, we’ll explain the reasons to you.

After you’ve seen your specialist, you’ll need to keep us updated on what’s happening. This is easy to do, either with the online update form in the Healthier Solutions members’ area, or by contacting us directly.

Support from an experienced team

Our claims teams all receive training that’s unique to the type of claim they’ll be working with. For example, our oncology claims team members are trained to deal with the difficult circumstances surrounding a claim for cancer treatment.

We have a specialist Women's Health Unit that deals with claims unique to women: a female member of staff would be your personal contact, from start to finish. And our psychiatric team understands that dealing with your insurance may be difficult at this time.

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