Existing customers

As an Aviva Customer, you have the reassurance of knowing that we're one of the UK's most trusted names in the financial services - and that you can rely on our team to help you. Here's how you can contact them.

To amend your personal details or have any general enquiries:

  • Call us on 0800 068 6800*
    From outside the UK call us on +44 1603 202 500*

To make a claim relating to a death:

  • Call us on 0800 015 1142*
    From outside the UK call us on +44 1904 723 520*
  • Or you can write to us at:
    Aviva - Claims
    PO Box 520
    Surrey Street
    Norwich
    NR1 3WG

If you've got a complaint

Please tell us what it is and we'll do our very best to sort it out.

Contact us about another product

Contact us about another product

* Lines are open Monday to Friday - 8am to 8pm. Saturday - 8.30am to 5pm. Sunday - 10am to 4pm. The claims team are available 9am to 5pm Monday to Friday. We can only advise on our own products. Calls may be recorded and/or monitored.

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