Car insurance

Our 5 star car insurance from £187 - 10% paid this for standard cover*

Car insurance from Aviva can give you the reassurance of extensive cover, competitive rates and great service when you need us most. Find out more about the features of our car insurance policy, and what our existing customers think.

See how our Aviva car insurance compares

Aviva
More Than
Direct Line
Churchill
Uninsured driver promise Included Included Included Included
24/7 claims line Included Not included Not included Not included
Over £100 personal belongings cover Included Not included Not included Included
Transport options after an accident Included Not included Included Included

We’re the only car insurer to share our customer claim reviews on our website, so now you can see for yourself before you buy

Excellent all round service, very professional from beginning to end, good service from the appointed repairer.

Yanto from Whitby

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Defaqto 2014 five star motor insurance

5 Star car insurance from £187 - 10% paid this for standard cover*

Why choose us?

  • Save up to 20% online : Buy your car insurance cover online and you could save today. We expect 30% of our customers to receive the maximum saving. **
  • Get a quote online in 5 minutes : Fill in your details using our online motor insurance quote form, and you’ll be able to get a car insurance quote in a matter of minutes. You can also save your quote and retrieve it later. Quotes are valid for 60 days.
  • Get up to 1/3 off with MultiCar Insurance : If you’re looking to insure a second car or van, you could save with Aviva’s MultiCar. We expect 20% of our customers to get 1/3 off.***
  • 24/7 claims helpline : If you need to make a claim, you can contact our UK team. They’re available 24/7, 365 days a year, to help you through the process. Alternatively you can fill in our online claims form.
  • Personal Claim Manager : Your UK Personal Claim Manager will support you and keep you fully informed throughout your claim. They’ll strive to reach a quick resolution and ensure the process is as stress free as possible.
  • Fast recovery : Following an accident we’ll be with you on average in less than 52 minutes to recover you and your car.
  • Uninsured driver promise : If you’re hit by an uninsured driver and it wasn’t your fault, your no claim discount won’t be lost, and we’ll refund any excess you’ve had to pay. You’ll need to provide us with details of the other vehicle and driver.
  • 5 Star Rating and positive reviews : Our Defaqto 5 Star Rating provides you with expert, independent reassurance about the quality of cover we provide.

Visit our benefits page to find out more about other policy features which could be valuable to you.

* 10% of customers buying comprehensive car insurance with us from May to July 2015 paid this price or less for our standard cover (excluding optional extras). The price you will pay depends on individual circumstances, cover chosen and payment method.

** Discount depends on individual circumstances and does not apply to optional extras. Minimum premium applies.

*** Up to 1/3 off applied to the cheaper of the two vehicle insurance premiums. Discount does not apply to optional extras. Maximum 1/3 discount available on policies with either one driver, or two drivers who are domestic partners using their vehicles only for social domestic and pleasure.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8990 customer reviews

Rating breakdown

8990 reviews

  • 5 stars awarded by 6295 reviewers
  • 4 stars awarded by 1908 reviewers
  • 3 stars awarded by 249 reviewers
  • 2 stars awarded by 149 reviewers
  • 1 stars awarded by 389 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Our 3 most recent reviews

Read all 8990 reviews

Duke gave this product an overall rating of 5 / 5

Everything excellent

From my first phone call to report my accident, everything was delt with quickly and efficiently. I was very impressed by how easy it was. My only complaint is that the telephone number was 0844 which cost over £5. You would be better having a freephone number or landline number.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

kelly gave this product an overall rating of 1 / 5

over rated

It took 16days to get repaired, no feedback no communication and finally when it did arrive back it was scratched and the wheel trim scratched. Poor isn't the word!!!

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Thanks for you review. I'm really sorry to hear about the service you've received during your claim. Your experience doesn't match our usual high levels of service we expect customers to receive, and likewise you should expect to receive. I've requested our Claims team looks into the delays, communication and the scratches to your vehicle. We'll get an update to you as soon as possible. Leave this with us and we'll be in touch soon. Many thanks

Marv, Aviva Online Team

patel gave this product an overall rating of 5 / 5

Great Customer Service

Very good support thru online chat and online quote, have saved me money plus multi product discount. Over 3 years have enjoyed good value from AVIVA

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

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