Car insurance

Car insurance from £191

We’re the only car insurer to share our customer claim reviews on our website, so now you can see for yourself before you buy.

Excellent all round service, very professional from beginning to end, good service from the appointed repairer.

Yanto from Whitby

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Car insurance from £191 - 10% paid this for standard cover*

Why choose us?

  • Up to 1/3 off with Aviva MultiCar when you add a second car or van — when you add a second car or van — we expect 20% of our customers to get 1/3 off.**
  • You could save up to 20% off your car quotes when you buy online. 40% of customers are expected to receive the maximum saving.***
  • Our UK team are available 24/7, 365 days a year if you need to make a claim.
  • Your UK Personal Claim Manager will ensure you are kept fully informed throughout your claim.
  • Following an accident we’ll be with you on average in less than 45 minutes to recover you and your car.
  • Our Defaqto 5 Star Rating provides you with independent expert reassurance about the quality of cover we provide.

* 10% of customers buying comprehensive car insurance with us from August 2013 to January 2014 paid this price or less for our standard cover (excluding optional extras). The premium you will pay depends on individual circumstances, cover chosen and payment method

** Up to 1/3 off applied to the cheaper of the two vehicle insurance premiums. Both vehicles must be registered at the same address. Discount does not apply to optional extras.

*** Discount depends on individual circumstances and does not apply to optional extras. Minimum premium applies.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 3909 customer reviews

Rating breakdown

3909 reviews

  • 5 stars awarded by 2684 reviewers
  • 4 stars awarded by 925 reviewers
  • 3 stars awarded by 101 reviewers
  • 2 stars awarded by 50 reviewers
  • 1 stars awarded by 149 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings & reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Our 3 most recent reviews

Read all 3909 reviews

radar1970 gave this product an overall rating of 5 / 5

Excellent customer service!

Absolutely delighted with the level of service received on three occasions when I rang Aviva before taking out my motor insurance policy with them. The customer service advisers were friendly, yet professional, knowledgeable and willing to help. I cannot fault their very efficient handling of my enquiries. I was also delighted with the very competetive premium offered which when taking into account the level of cover and extras that I'd chosen, was much more affordable than some other competitors. Can't recommend Aviva highly enough and I'm a very happy customer. :-)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

tank gave this product an overall rating of 5 / 5

good

delt with my claim with no problems repairs carried out at local garage with good quality work

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Hobbit gave this product an overall rating of 1 / 5

No contact from claim manager

Initial contact when reporting the accident was a good experience. Went seriously downhill from there. Contact by letter more than 7 days after the accident. Contact from the claim manager the week after that. I found out from the other driver's insurer that she had accepted full liability for the accident. Aviva never confirmed that and I still have no clue - over one month later- whether there is any impact on my no claims bonus. The only positive aspect of the experience was the service from the repairer which was exemplary.

By:
Gender:
Female
Age:
45 to 54

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