Car insurance

Car insurance from £191

We’re the only car insurer to share our customer claim reviews on our website, so now you can see for yourself before you buy

Excellent all round service, very professional from beginning to end, good service from the appointed repairer.

Yanto from Whitby

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Defaqto 2014 five star motor insurance

Car insurance from £191 — 10% paid this for standard cover*

Why choose us?

  • Up to 1/3 off with Aviva MultiCar when you add a second car or van — we expect 20% of our customers to get 1/3 off.**
  • You could save up to 20% off your car quotes when you buy online. 33% of customers are expected to receive the maximum saving.***
  • Our UK team are available 24/7, 365 days a year if you need to make a claim.
  • Your UK Personal Claim Manager will ensure you are kept fully informed throughout your claim.
  • Following an accident we’ll be with you on average in less than 45 minutes to recover you and your car.
  • Our Defaqto 5 Star Rating provides you with independent expert reassurance about the quality of cover we provide.

* 10% of customers buying comprehensive car insurance with us from October 2013 to March 2014 paid this price or less for our standard cover (excluding optional extras). The premium you will pay depends on individual circumstances, cover chosen and payment method.

** Up to 1/3 off applied to the cheaper of the two vehicle insurance premiums. Discount does not apply to optional extras. Maximum 1/3 discount available on policies with either one driver, or two drivers who are domestic partners using their vehicles only for social domestic and pleasure.

*** Discount depends on individual circumstances and does not apply to optional extras. Minimum premium applies.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5741 customer reviews

Rating breakdown

5741 reviews

  • 5 stars awarded by 3945 reviewers
  • 4 stars awarded by 1315 reviewers
  • 3 stars awarded by 156 reviewers
  • 2 stars awarded by 82 reviewers
  • 1 stars awarded by 243 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Our 3 most recent reviews

Read all 5741 reviews

A customer gave this product an overall rating of 5 / 5

great deal

I never thought of going to this for insuring a younger driver but it's one of the best deals I found and I was looking for months

I would recommend Aviva to a friend

Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

thejudge gave this product an overall rating of 5 / 5

Great to deal with

So easy to deal with and very helpful, i would recommend Aviva to anyone looking for car insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

phdinhk gave this product an overall rating of 2 / 5

Still waiting......

Accident occurred in August, third party was at fault, despite submitting the claim the same day, providing all the third party's contact details, chasing via phone I am still waiting to find out if the third party has admitted liability. I have been promised email updates but have received none.

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
4 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

I'm sorry to see there has been a lack of communication during your claim. Please be assured that we look to update our customers as soon as we have a significant update, meaning it is likely that we unfortunately haven't heard from the third party insurance yet. I will liaise with the claims team to check this is the case and ask them to provide an update regardless, so we will be in touch shortly. Thank you for taking the time to leave a review on our website.

Nicki, Aviva Online Team

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