Car insurance

Car insurance from £185

Save up to 30% online (usually 20%) Ends 31 Jan
days until offer expires

We’re the only car insurer to share our customer claim reviews on our website, so now you can see for yourself before you buy

Excellent all round service, very professional from beginning to end, good service from the appointed repairer.

Yanto from Whitby

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Defaqto 2014 five star motor insurance

Car insurance from £185 — 10% paid this for standard cover*

Why choose us?

  • For a limited time, our January Saver could save you up to 30% when you buy online (usually 20%). We expect 10% of our customers to achieve the maximum saving. **
  • February renewal date ?- That’s fine. Get a quote in January and we’ll guarantee it for 60 days.
  • Up to 1/3 off with Aviva MultiCar when you add a second car or van — we expect 20% of our customers to get 1/3 off.***
  • Our UK team are available 24/7, 365 days a year if you need to make a claim.
  • Your UK Personal Claim Manager will ensure you are kept fully informed throughout your claim.
  • Following an accident we’ll be with you on average in less than 45 minutes to recover you and your car.
  • If you’re hit by an uninsured driver and it wasn’t your fault, your no claim discount will not be lost and we’ll refund any excess you’ve had to pay. You’ll need to provide us with details of the other vehicle and driver.
  • Our Defaqto 5 Star Rating provides you with independent expert reassurance about the quality of cover we provide.

* 10% of customers buying comprehensive car insurance with us from August to October 2014 paid this price or less for our standard cover (excluding optional extras). The price you will pay depends on individual circumstances, cover chosen and payment method.

** Discount depends on individual circumstances and does not apply to optional extras. Minimum premium applies.

*** Up to 1/3 off applied to the cheaper of the two vehicle insurance premiums. Discount does not apply to optional extras. Maximum 1/3 discount available on policies with either one driver, or two drivers who are domestic partners using their vehicles only for social domestic and pleasure.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 6874 customer reviews

Rating breakdown

6874 reviews

  • 5 stars awarded by 4776 reviewers
  • 4 stars awarded by 1512 reviewers
  • 3 stars awarded by 189 reviewers
  • 2 stars awarded by 105 reviewers
  • 1 stars awarded by 292 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Our 3 most recent reviews

Read all 6874 reviews

mohammed gave this product an overall rating of 4 / 5

great customer

its a great way to get insurance with ease and the customer service is very great.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
4 / 5

Mindymoo gave this product an overall rating of 5 / 5

Car Accident

Very efficient and would recommend Aviva Insurance. I had a claim recently and it was processed with speed. As I haven't had a claim for many years, I was surprised how easy Aviva dealt with it. To claim years ago was time consuming, form filling etc.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

agilamobile gave this product an overall rating of 5 / 5

Excellent customer service

The service I received was calm and reassuring, in what was a daunting task, never having purchased insurance on line before.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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