Car insurance

Car insurance from £191 and get an extra 10% off when you buy online

Summer Saver. 10% extra web discount.  Ends 31 August 2014
days until offer expires

We’re the only car insurer to share our customer claim reviews on our website, so now you can see for yourself before you buy

Excellent all round service, very professional from beginning to end, good service from the appointed repairer.

Yanto from Whitby

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Defaqto 2014 five star motor insurance

This summer we’re offering an extra 10% off when you get an online quote before 31 August.* Our prices start from just £191, which is all 10% of customers paid for our standard cover.**

Of course, we recognise that it's not just price that matters. Our cover comes with the little touches that make a big difference when you need it, including:

  • Up to 1/3 off with Aviva MultiCar when you add a second car or van — we expect 20% of our customers to get 1/3 off.***
  • You could save up to 20% off your car quotes when you buy online. 33% of customers are expected to receive the maximum saving.****
  • Our UK team are available 24/7, 365 days a year if you need to make a claim.
  • Your UK Personal Claim Manager will ensure you are kept fully informed throughout your claim.
  • Following an accident we’ll be with you on average in less than 45 minutes to recover you and your car.
  • Our Defaqto 5 Star Rating provides you with independent expert reassurance about the quality of cover we provide.

* Offer ends 31 August 2014. Discount does not apply to optional extras. Discount is valid for the 60 day lifetime of the quote but quotes amended after 31 August 2014 will no longer be eligible for the discount.

** 10% of customers buying comprehensive car insurance with us from October 2013 to March 2014 paid this price or less for our standard cover (excluding optional extras). The premium you will pay depends on individual circumstances, cover chosen and payment method.

*** Up to 1/3 off applied to the cheaper of the two vehicle insurance premiums. Discount does not apply to optional extras. Maximum 1/3 discount available on policies with either one driver, or two drivers who are domestic partners using their vehicles only for social domestic and pleasure.

**** Discount depends on individual circumstances and does not apply to optional extras. Minimum premium applies.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5260 customer reviews

Rating breakdown

5260 reviews

  • 5 stars awarded by 3600 reviewers
  • 4 stars awarded by 1215 reviewers
  • 3 stars awarded by 139 reviewers
  • 2 stars awarded by 78 reviewers
  • 1 stars awarded by 228 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Our 3 most recent reviews

Read all 5260 reviews

A customer gave this product an overall rating of 5 / 5

great service all round

great service from the start ringing to say I had accident , the lady on the phone was very clear with what I had to do . the service at the garage was first class.

I would recommend Aviva to a friend

Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

A customer gave this product an overall rating of 5 / 5

Great customer service and mobile app

Easy to use website and great mobile app. Customer service representatives knowledgeable and friendly. Overall a great experience.

I would recommend Aviva to a friend

Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Crashedandsomehowmyfault gave this product an overall rating of 3 / 5

Crashed in to by reckless teenagers but of course it's my fault

I got smashed in to by a reckless 19 year old and his mates messing around in a car park. I got dealt with very quickly and was quickly told that despite a witness saying they were speeding, messing around and I was in the right, they (Aviva) didn't want to know and quickly put the blame on me, a 44 year with no points or convictions, stationery in a car park, with witnesses who were willing to testify I was doing nothing wrong. I then had to pay extra for a hire car to fit in my family (despite paying extra for an upgraded hire car) and then paid and list my excess. My car wasn't fixed properly, I had to wait 2 extra weeks, missed my holiday and then had to drive 30 mile round trips at least twice to get my car fixed again and painted properly ( still not done). Apart from that, I am really happy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
2 / 5
Fairness
1 / 5

I'm sorry to see the repairs are not up to the standard. I'm following this up with our claims team and garage to see what has happened and get you an update on getting this all resolved

Dave, Aviva Online Team

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