Car insurance

Car insurance from £191

We’re the only car insurer to share our customer claim reviews on our website, so now you can see for yourself before you buy

Excellent all round service, very professional from beginning to end, good service from the appointed repairer.

Yanto from Whitby

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Defaqto 2014 five star motor insurance

Car insurance from £191 — 10% paid this for standard cover*

Why choose us?

  • Up to 1/3 off with Aviva MultiCar when you add a second car or van — we expect 20% of our customers to get 1/3 off.**
  • You could save up to 20% off your car quotes when you buy online. 33% of customers are expected to receive the maximum saving.***
  • Our UK team are available 24/7, 365 days a year if you need to make a claim.
  • Your UK Personal Claim Manager will ensure you are kept fully informed throughout your claim.
  • Following an accident we’ll be with you on average in less than 45 minutes to recover you and your car.
  • Our Defaqto 5 Star Rating provides you with independent expert reassurance about the quality of cover we provide.

* 10% of customers buying comprehensive car insurance with us from October 2013 to March 2014 paid this price or less for our standard cover (excluding optional extras). The premium you will pay depends on individual circumstances, cover chosen and payment method.

** Up to 1/3 off applied to the cheaper of the two vehicle insurance premiums. Discount does not apply to optional extras. Maximum 1/3 discount available on policies with either one driver, or two drivers who are domestic partners using their vehicles only for social domestic and pleasure.

*** Discount depends on individual circumstances and does not apply to optional extras. Minimum premium applies.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5640 customer reviews

Rating breakdown

5640 reviews

  • 5 stars awarded by 3871 reviewers
  • 4 stars awarded by 1298 reviewers
  • 3 stars awarded by 151 reviewers
  • 2 stars awarded by 80 reviewers
  • 1 stars awarded by 240 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Our 3 most recent reviews

Read all 5640 reviews

Sorinuku gave this product an overall rating of 5 / 5

Great team

Super teams. And great customers. I like aviva insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

tricolour gave this product an overall rating of 5 / 5

Let Down

First of all I would like to thank Aviva for there efficient service, from the initial phone call right up until Solus took the car away. The car was picked up and took away on a trailer, it was away just over three weeks. When it was returned the repair had been carried out and was to a good standard, the problem was they used a different colour paint, (also forgot whilst in for repair had a private job done as well), so of we went to Solus and they saw the problem took the car in for another week and its just been returned its now FOUR DIFFERENT COLOURS. The driver phoned the office to say that I am not happy and that someone from customer service would ring, at the moment waiting for the call.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
3 / 5
Fairness
4 / 5

Hi I'm really sorry to see the repairs were not up to our usual standard and am following this up with our claims team and the garage to find out what went wrong and to ensure this is put Correct for you.

Dave, Aviva Online Team

Cliobogey gave this product an overall rating of 4 / 5

Easy

A very easy process to buy car insurance. I like the fact that I didn't have to speak to someone. I could just enter the required information and buy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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