Car insurance

Car insurance from £191

We’re the only car insurer to share our customer claim reviews on our website, so now you can see for yourself before you buy

Excellent all round service, very professional from beginning to end, good service from the appointed repairer.

Yanto from Whitby

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Defaqto 2014 five star motor insurance

Car insurance from £191 — 10% paid this for standard cover*

Why choose us?

  • Up to 1/3 off with Aviva MultiCar when you add a second car or van — we expect 20% of our customers to get 1/3 off.**
  • You could save up to 20% off your car quotes when you buy online. 54% of customers are expected to receive the maximum saving.***
  • Our UK team are available 24/7, 365 days a year if you need to make a claim.
  • Your UK Personal Claim Manager will ensure you are kept fully informed throughout your claim.
  • Following an accident we’ll be with you on average in less than 45 minutes to recover you and your car.
  • Our Defaqto 5 Star Rating provides you with independent expert reassurance about the quality of cover we provide.

* 10% of customers buying comprehensive car insurance with us from April to June 2014 paid this price or less for our standard cover (excluding optional extras). The price you will pay depends on individual circumstances, cover chosen and payment method.

** Up to 1/3 off applied to the cheaper of the two vehicle insurance premiums. Discount does not apply to optional extras. Maximum 1/3 discount available on policies with either one driver, or two drivers who are domestic partners using their vehicles only for social domestic and pleasure.

*** Discount depends on individual circumstances and does not apply to optional extras. Minimum premium applies.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 6261 customer reviews

Rating breakdown

6261 reviews

  • 5 stars awarded by 4322 reviewers
  • 4 stars awarded by 1414 reviewers
  • 3 stars awarded by 173 reviewers
  • 2 stars awarded by 89 reviewers
  • 1 stars awarded by 263 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Our 3 most recent reviews

Read all 6261 reviews

GranadaMan gave this product an overall rating of 4 / 5

Settled Quickly

First time I have ever had to contact Aviva following a minor accident (not my fault). My car received damage to the offside front door but as my car is 12 years old and highish mileage, was advised straight away would be either Cat C or D write off.... Wanted to keep the car would have preferred to had repaired (or given the option at least) but was concluded a Cat D. Kept the car and Aviva settled at market valuation (which was fair) minus 36% salvage, and I have sourced a second hand door and will be repaired. Customer service was ok but felt it could have been a bit better as I felt that my claims advisor could have had a bit more empathy (he was very 'matter of fact') as I was anxious about the car being written off and receiving a paltry settlement which either I could not replace the car 'like for like' or not get it repaired. I also had to chase as I did not receive an update to say photos of my car had been received. Settlement cheque came within a week which was a positive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

Paullufc gave this product an overall rating of 5 / 5

Professional from start to finish

Quick and easy claims procedure, car repaired very quickly. Good customer service for claim and repairers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Gillyl gave this product an overall rating of 5 / 5

Brilliant

Saved myself a huge amount of money, with the same benefits as previous company

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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