Car insurance

Car insurance from £191

We’re the only car insurer to share our customer claim reviews on our website, so now you can see for yourself before you buy

Excellent all round service, very professional from beginning to end, good service from the appointed repairer.

Yanto from Whitby

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Defaqto 2014 five star motor insurance

Car insurance from £191 — 10% paid this for standard cover*

Why choose us?

  • Up to 1/3 off with Aviva MultiCar when you add a second car or van — we expect 20% of our customers to get 1/3 off.**
  • You could save up to 20% off your car quotes when you buy online. 33% of customers are expected to receive the maximum saving.***
  • Our UK team are available 24/7, 365 days a year if you need to make a claim.
  • Your UK Personal Claim Manager will ensure you are kept fully informed throughout your claim.
  • Following an accident we’ll be with you on average in less than 45 minutes to recover you and your car.
  • Our Defaqto 5 Star Rating provides you with independent expert reassurance about the quality of cover we provide.

* 10% of customers buying comprehensive car insurance with us from October 2013 to March 2014 paid this price or less for our standard cover (excluding optional extras). The premium you will pay depends on individual circumstances, cover chosen and payment method.

** Up to 1/3 off applied to the cheaper of the two vehicle insurance premiums. Discount does not apply to optional extras. Maximum 1/3 discount available on policies with either one driver, or two drivers who are domestic partners using their vehicles only for social domestic and pleasure.

*** Discount depends on individual circumstances and does not apply to optional extras. Minimum premium applies.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5384 customer reviews

Rating breakdown

5384 reviews

  • 5 stars awarded by 3686 reviewers
  • 4 stars awarded by 1244 reviewers
  • 3 stars awarded by 144 reviewers
  • 2 stars awarded by 79 reviewers
  • 1 stars awarded by 231 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Our 3 most recent reviews

Read all 5384 reviews

RightBack gave this product an overall rating of 5 / 5

Excellent Experience

Following my first accident in 33 years of driving I was delighted with the ease with which my claim was handled byAviva.I had a courtesy car while my car was fully repaired and the service of both the repair company and the insurance company made it an almost painless experience.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Flatmark gave this product an overall rating of 5 / 5

Great purchase

I thought aviva was going to be uncompetitive, how wrong was I. Glad I went with them. So should you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Deanna21 gave this product an overall rating of 4 / 5

Dual Car Insurance

We were looking for insurance on two cars (from same date). Aviva "multiple" car insurance worked out cheaper than separate policies even when using the usual comparison website. Policy details (cover, no claims, excess) were all in line with old policies and compared policies. Good product. Website was frustrating as you need to check the details and the additions constantly (going away and comping back website returns to cheapest alternative note necessarily what you wanted). Also Aviva has their telesales staff call you to "assist", although I think this is quite common by many providers once a telephone number is provided. In my case more an annoyance than a help, although staff were polite and did not repeat call once I had asked them to leave me alone ! Overall pretty good (not outstanding)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Hi there, Thanks for taking the time to leave a review on our website - your honest feedback is highly appreciated. I'm sorry for the confusion with the variations of the quote. Each time you make an amendment to your online quote and click 'Save', we email you an updated quote number along with your new price. I appreciate that these can be missed and the initial quote reference is commonly noted ~ which unfortunately means that the original basic quote and price is retrieved when inputted. I will pass your feedback on to our customer service team about the courtesy call - I hope it didn't cause too much inconvenience and we take all your comments on board to improve our service.

Nicki, Aviva Online Team

Back to top