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Car insurance

5 Star car insurance from £198

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Save on your car insurance

10% of customers buying comprehensive car insurance from us from 1st August 2012 – 31st January 2013 paid £198 or less. The premium you pay will depend upon individual circumstances, cover chosen and payment method selected.

We know that with the best car insurance, it’s the small details that make all the difference. That’s why our advisers don’t have call length targets and are rewarded for customer satisfaction, not sales. So when you talk to our experts, you know you won’t be sold things you don’t need.

Take a look at what you get with our Defaqto 5 Star car cover:

  • Up to 1/3 off with Aviva MultiCar when you add a second car or van - We expect 20% of customers to achieve the maximum 1/3 saving.**
  • Uninsured driver promise - If you’re hit by an uninsured driver and it wasn’t your fault, your no claim discount won’t be lost and we’ll refund any excess you’ve had to pay.***
  • 24/7 UK claims helpline - If your car is not safe to drive, we’ll arrange to get you to your destination, and deliver your car to a repairer. Available on comprehensive cover in the UK and Channel Islands only.
  • Lifetime repair guarantee while you remain a customer - We guarantee the quality of repairs made by our approved repairers, following a claim, for the greater of 3 years or as long as you insure your car or van with us.^
  • Our Defaqto 5 Star Rating provides you with independent expert reassurance about the quality of cover we provide as standard, as well as options to tailor your cover.
  • Winner of the Institute of Customer Service Quality Monitoring Customer Focus Award - Large Enterprise 2012.

* Excludes optional extras, minimum premium applies.

** Up to 1/3 off applied to the cheaper of the two vehicle insurance premiums. Both vehicles must be registered at the same address. Discount does not apply to optional extras. Where you are eligible for more than one level of discount, these will be applied one after the other.

*** You’ll need to provide us with details of the other vehicle and driver.

^ Your vehicle must be maintained in a roadworthy condition. Wear and tear is not covered by the guarantee. Parts fitted by our approved repairer are covered for the duration of the guarantee provided by the parts manufacturer/supplier.

NFPPCA0077.2.13

defaqto 2013 5 star motor insurance

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Call us

0800 092 9564

Monday to Friday
8.00am - 8.00pm
Saturday
9.00am - 5.00pm
Sunday
10.00am - 4.00pm

For our joint protection, telephone calls may be recorded and/or monitored

Insurance information

Institute of Customer Service UK Customer Satisfaction Awards 2012 winner
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Customer reviews

Overall rating

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4.6 / 5

Rating breakdown

979 reviews

  • 5 Stars648
  • 4 Stars288
  • 3 Stars21
  • 2 Stars6
  • 1 Stars16

These reviews have been provided by customers who have purchased a car insurance policy from us.

About customer reviews

About Ratings & reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor and home insurance customers to leave a review after buying a policy from us. In addition to helping you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of 5 and provide feedback on the experience of buying a policy from us. Customers also have the option to provide a rating out of 5 on value for money, ease of purchase, policy features & benefits and customer experience.

We hope these reviews will help in your search for motor insurance.

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5 / 5

Great experience

It's simple , quick and cheap. Great. I would recommend to everyone. Hope to do Buisness again. Many thanks.

I would recommend Aviva to a friend

Helpful?

By:
Gender:
Male
Age:
17 to 24

Policy features and benefits

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Value for money

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Customer experience

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Ease of purchase

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4 / 5

Online

Whole process was done online, quick fast and easy.

Helpful?

By:
Gender:
Female
Age:
17 to 24

Policy features and benefits

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Value for money

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Customer experience

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Ease of purchase

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5 / 5

price

best price on the net,but add on could be cheaper,cheers

I would recommend Aviva to a friend

Helpful?

By:
Gender:
Male
Age:
55 to 64

Policy features and benefits

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Value for money

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Customer experience

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Ease of purchase

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4 / 5

Easy

Did a lot of searching on compare sites but Aviva came out on top for ease, price and cover. Hope next years renewal is as good.

I would recommend Aviva to a friend

Helpful?

By:
Gender:
Male
Age:
45 to 54

Policy features and benefits

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Value for money

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Customer experience

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Ease of purchase

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5 / 5

Excellent Customer service

On renewing my policy recently, I was happy to hear an English member of staff. He was confident and made feel as ease whilst he went through my renewal. A no fuss perfect transaction

I would recommend Aviva to a friend

Helpful?

By:
Gender:
Male
Age:
55 to 64

Policy features and benefits

1 2 3 4 5

Value for money

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Customer experience

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Ease of purchase

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5 / 5

Great Customer Service

Excellent, easy to do and very helpful, was not a difficult process, and was a lot cheaper than previous insurer

I would recommend Aviva to a friend

Helpful?

By:
Gender:
Male
Age:
45 to 54

Policy features and benefits

1 2 3 4 5

Value for money

1 2 3 4 5

Customer experience

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Ease of purchase

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5 / 5

Car Insurance

Happy with service received to date Insurance starts on the 28th may

I would recommend Aviva to a friend

Helpful?

By:
Gender:
Male
Age:
65 or over

Policy features and benefits

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Value for money

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Customer experience

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Ease of purchase

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3 / 5

Some communication problems

Initially things went smoothly, but attempts to correct errors in documentation details have proved to be extremely difficult. Although the correct information has been advised twice by telephone, I have received three sets of amended documentation all containing the same errors.

I would recommend Aviva to a friend

Helpful?

By:
Gender:
Male
Age:
65 or over

Policy features and benefits

1 2 3 4 5

Value for money

1 2 3 4 5

Customer experience

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Ease of purchase

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Hi, I've just sent you an email about this, if some of the details are still incorrect please let me know and i will do all I can to help

Dave, Aviva Online Team Aviva Logo

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