Car insurance

Our 5 star car insurance from £187 - 10% paid this for standard cover*

Car insurance from Aviva can give you the reassurance of extensive cover, competitive rates and great service when you need us most. Find out more about the features of our car insurance policy, and what our existing customers think.

See how our Aviva car insurance compares

Aviva
More Than
Direct Line
Churchill
Uninsured driver promise Included Included Included Included
24/7 claims line Included Not included Not included Not included
Over £100 personal belongings cover Included Not included Not included Included
Transport options after an accident Included Not included Included Included

We’re the only car insurer to share our customer claim reviews on our website, so now you can see for yourself before you buy

Excellent all round service, very professional from beginning to end, good service from the appointed repairer.

Yanto from Whitby

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Defaqto 2014 five star motor insurance

5 Star car insurance from £187 - 10% paid this for standard cover*

Why choose us?

  • Save up to 20% online : Buy your car insurance cover online and you could save today. We expect 30% of our customers to receive the maximum saving. **
  • Get a quote online in 5 minutes : Fill in your details using our online motor insurance quote form, and you’ll be able to get a car insurance quote in a matter of minutes. You can also save your quote and retrieve it later. Quotes are valid for 60 days.
  • Get up to 1/3 off with MultiCar Insurance : If you’re looking to insure a second car or van, you could save with Aviva’s MultiCar. We expect 20% of our customers to get 1/3 off.***
  • 24/7 claims helpline : If you need to make a claim, you can contact our UK team. They’re available 24/7, 365 days a year, to help you through the process. Alternatively you can fill in our online claims form.
  • Personal Claim Manager : Your UK Personal Claim Manager will support you and keep you fully informed throughout your claim. They’ll strive to reach a quick resolution and ensure the process is as stress free as possible.
  • Fast recovery : Following an accident we’ll be with you on average in less than 52 minutes to recover you and your car.
  • Uninsured driver promise : If you’re hit by an uninsured driver and it wasn’t your fault, your no claim discount won’t be lost, and we’ll refund any excess you’ve had to pay. You’ll need to provide us with details of the other vehicle and driver.
  • 5 Star Rating and positive reviews : Our Defaqto 5 Star Rating provides you with expert, independent reassurance about the quality of cover we provide.

Visit our benefits page to find out more about other policy features which could be valuable to you.

* 10% of customers buying comprehensive car insurance with us from May to July 2015 paid this price or less for our standard cover (excluding optional extras). The price you will pay depends on individual circumstances, cover chosen and payment method.

** Discount depends on individual circumstances and does not apply to optional extras. Minimum premium applies.

*** Up to 1/3 off applied to the cheaper of the two vehicle insurance premiums. Discount does not apply to optional extras. Maximum 1/3 discount available on policies with either one driver, or two drivers who are domestic partners using their vehicles only for social domestic and pleasure.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9029 customer reviews

Rating breakdown

9029 reviews

  • 5 stars awarded by 6327 reviewers
  • 4 stars awarded by 1914 reviewers
  • 3 stars awarded by 249 reviewers
  • 2 stars awarded by 149 reviewers
  • 1 stars awarded by 390 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Our 3 most recent reviews

Read all 9029 reviews

hodge gave this product an overall rating of 5 / 5

van repair

Excellent service good customer relations at all times during the repairs.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
2 / 5
Customer experience
5 / 5
Fairness
5 / 5

MrDaydreamer gave this product an overall rating of 5 / 5

A surprise and a pleasure

I do not normally write reviews but I had to share my experience with dealing with Aviva. First off they were a lot cheaper than the best quote off various comparison websites. The lady I dealt with in a Scottish Call Centre was most helpful and where other companies had an issue with my no claims previously being used on a commercial policy Aviva did not! So any van driver who is thinking of moving back to a car give these guys a try first because trust me it was quite frustrating dealing with other companies!! To top off my great deal I took out breakdown cover for me and the missus as a seperate policy this reduced the quote I had for the insurance even further!! So in summing up very surprised and very happy that I gave Aviva a chance to quote me! I would rather pay less than get a free toy!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mothersuperior gave this product an overall rating of 5 / 5

Speedy resolution

The whole process was easy and pain-free . Aviva handled the insurance claim swiftly. They arranged for their garage to contact me to sort out collection of my vehicle and deal with the repairs. Their insurers kept me informed of the progress of the repairs of my vehicle with estimated return dates

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

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