Car insurance

Car insurance from £191

We’re the only car insurer to share our customer claim reviews on our website, so now you can see for yourself before you buy

Excellent all round service, very professional from beginning to end, good service from the appointed repairer.

Yanto from Whitby

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Defaqto 2014 five star motor insurance

Car insurance from £191 — 10% paid this for standard cover*

Why choose us?

  • Up to 1/3 off with Aviva MultiCar when you add a second car or van — we expect 20% of our customers to get 1/3 off.**
  • You could save up to 20% off your car quotes when you buy online. 33% of customers are expected to receive the maximum saving.***
  • Our UK team are available 24/7, 365 days a year if you need to make a claim.
  • Your UK Personal Claim Manager will ensure you are kept fully informed throughout your claim.
  • Following an accident we’ll be with you on average in less than 45 minutes to recover you and your car.
  • Our Defaqto 5 Star Rating provides you with independent expert reassurance about the quality of cover we provide.

* 10% of customers buying comprehensive car insurance with us from October 2013 to March 2014 paid this price or less for our standard cover (excluding optional extras). The premium you will pay depends on individual circumstances, cover chosen and payment method.

** Up to 1/3 off applied to the cheaper of the two vehicle insurance premiums. Discount does not apply to optional extras. Maximum 1/3 discount available on policies with either one driver, or two drivers who are domestic partners using their vehicles only for social domestic and pleasure.

*** Discount depends on individual circumstances and does not apply to optional extras. Minimum premium applies.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5394 customer reviews

Rating breakdown

5394 reviews

  • 5 stars awarded by 3693 reviewers
  • 4 stars awarded by 1245 reviewers
  • 3 stars awarded by 145 reviewers
  • 2 stars awarded by 79 reviewers
  • 1 stars awarded by 232 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Our 3 most recent reviews

Read all 5394 reviews

mossfarr gave this product an overall rating of 5 / 5

Really easy & efficient claims process

I found the whole process really easy from start to finish. It was sorted quickly and I was kept up to date at all times. My car was written off as uneconomical to repair which was a blow, as replacing it is not an option. I discussed it with the assessor and agreement was reached for me to keep the car and put it back on the road. All my questions were answered and the process was fully explained to me. The claim was settled really quickly too.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

catman gave this product an overall rating of 5 / 5

No fuss

It was my first ever claim yet I believe the experience could not be easier. As soon as I reported the incident, which was on a Sunday, Aviva, within the same telephone conversation, arranged and informed me where my car was to be repaired and which firm was to provide a courtesy car. Both arrangements were made the following day conveniently and with very satisfactory outcome. Thank you Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Diggy gave this product an overall rating of 5 / 5

AVIVA CUSTOMER SERVICE

THANK YOU FOR YOUR FANTASTIC REPLY TO OUR RECENT CLAIM, IT CERTAINLY MADE THE WHOLE CLAIM AND ALSO THE HIRE CAR PROVIDED WAS FIRST CLASS

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

Back to top