Car insurance

Car insurance from £191

We’re the only car insurer to share our customer claim reviews on our website, so now you can see for yourself before you buy

Excellent all round service, very professional from beginning to end, good service from the appointed repairer.

Yanto from Whitby

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Defaqto 2014 five star motor insurance

Car insurance from £191 — 10% paid this for standard cover*

Why choose us?

  • Up to 1/3 off with Aviva MultiCar when you add a second car or van — we expect 20% of our customers to get 1/3 off.**
  • You could save up to 20% off your car quotes when you buy online. 33% of customers are expected to receive the maximum saving.***
  • Our UK team are available 24/7, 365 days a year if you need to make a claim.
  • Your UK Personal Claim Manager will ensure you are kept fully informed throughout your claim.
  • Following an accident we’ll be with you on average in less than 45 minutes to recover you and your car.
  • Our Defaqto 5 Star Rating provides you with independent expert reassurance about the quality of cover we provide.

* 10% of customers buying comprehensive car insurance with us from October 2013 to March 2014 paid this price or less for our standard cover (excluding optional extras). The premium you will pay depends on individual circumstances, cover chosen and payment method.

** Up to 1/3 off applied to the cheaper of the two vehicle insurance premiums. Discount does not apply to optional extras. Maximum 1/3 discount available on policies with either one driver, or two drivers who are domestic partners using their vehicles only for social domestic and pleasure.

*** Discount depends on individual circumstances and does not apply to optional extras. Minimum premium applies.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5732 customer reviews

Rating breakdown

5732 reviews

  • 5 stars awarded by 3938 reviewers
  • 4 stars awarded by 1314 reviewers
  • 3 stars awarded by 156 reviewers
  • 2 stars awarded by 81 reviewers
  • 1 stars awarded by 243 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Our 3 most recent reviews

Read all 5732 reviews

Porks79 gave this product an overall rating of 4 / 5

Great customer service

Cheap quote good service chePest quote received. Speedy service easy to set

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

disgruntled gave this product an overall rating of 1 / 5

How? Defacto 5 stars, how bad is the worse?

The easiest part was putting in the claim. Easy to find claim form, self explanatory to fill in. Once the human process starts that's where it goes wrong. Misinformation, wrong information, not returning phone calls when they say they are going to be made and dealing with more than 1 person. Not reading the notes left by others regarding the claim and not reading the claim form. Repeatedly asking the same questions after they have been answered several times before and confirmed in emails at least twice more. Telephoning asking my wife for the details when it was me who had the accident. If this is Defacto 5 star insurance, I'm glad I didn't go for a budget insurance company!

I would recommend Aviva to a friend

By:
Age:
45 to 54
Ease of claims process
3 / 5
Speed of resolution
2 / 5
Customer experience
1 / 5
Fairness
3 / 5

Trog742 gave this product an overall rating of 5 / 5

Deal Directly with the Company

I was with Aviva previously however I obtained a quote via a broker. When I received my renewal quote I thought it was a bit steep. Decided to check around but was happy with Aviva, ran a new quote through them directly and saved myself enough for me to take up the new quote.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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