Car insurance

Car insurance from £191

We’re the only car insurer to share our customer claim reviews on our website, so now you can see for yourself before you buy

Excellent all round service, very professional from beginning to end, good service from the appointed repairer.

Yanto from Whitby

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Defaqto 2014 five star motor insurance

Car insurance from £191 — 10% paid this for standard cover*

Why choose us?

  • Up to 1/3 off with Aviva MultiCar when you add a second car or van — we expect 20% of our customers to get 1/3 off.**
  • You could save up to 20% off your car quotes when you buy online. 54% of customers are expected to receive the maximum saving.***
  • Our UK team are available 24/7, 365 days a year if you need to make a claim.
  • Your UK Personal Claim Manager will ensure you are kept fully informed throughout your claim.
  • Following an accident we’ll be with you on average in less than 45 minutes to recover you and your car.
  • Our Defaqto 5 Star Rating provides you with independent expert reassurance about the quality of cover we provide.

* 10% of customers buying comprehensive car insurance with us from April to June 2014 paid this price or less for our standard cover (excluding optional extras). The price you will pay depends on individual circumstances, cover chosen and payment method.

** Up to 1/3 off applied to the cheaper of the two vehicle insurance premiums. Discount does not apply to optional extras. Maximum 1/3 discount available on policies with either one driver, or two drivers who are domestic partners using their vehicles only for social domestic and pleasure.

*** Discount depends on individual circumstances and does not apply to optional extras. Minimum premium applies.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 6307 customer reviews

Rating breakdown

6307 reviews

  • 5 stars awarded by 4359 reviewers
  • 4 stars awarded by 1419 reviewers
  • 3 stars awarded by 174 reviewers
  • 2 stars awarded by 90 reviewers
  • 1 stars awarded by 265 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Our 3 most recent reviews

Read all 6307 reviews

riggy gave this product an overall rating of 5 / 5

Easy, Excellent, and fast response for online application

Having been Insured, for Bikes, and Cars, Vans for over 40 years. I can only give Aviva 10 gold stars out of 10, for ease of service, fast response, and the fact that I am relieved by a first class Insurer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Wattie gave this product an overall rating of 5 / 5

Pain Free Claim

After the accident happened I immediately thought this is going to be an absolute pain - lots of phone calls, emails hazzle etc. However one phone call made to Aviva to register the claim and their agent took over. I have to say she was excellent and took charge.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Mikey gave this product an overall rating of 5 / 5

Excellent Customer Service

I was not sure about several of the vast array of options which ensured that you get the right car insurance so I called customer service. I was bowled over by the effort of the representative. Normally you get rushed through called but I was on the line for 20 minutes. My car insurance was also a lot cheaper than my best quote and could also chose what was relevant to me. They even contacted my previous insurance company and got back to me I am extremely happy with the service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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