Car insurance

Prices from £186 plus for your reassurance see how we compare

Aviva
More Than
Direct Line
Churchill
Uninsured driver promise Included Included Included Included
24/7 claims line Included Not included Not included Not included
Over £100 personal belongings cover Included Not included Not included Included
Transport options after an accident Included Not included Included Included

We’re the only car insurer to share our customer claim reviews on our website, so now you can see for yourself before you buy

Excellent all round service, very professional from beginning to end, good service from the appointed repairer.

Yanto from Whitby

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Defaqto 2014 five star motor insurance

5 Star car insurance from £186 - 10% paid this for standard cover*

Why choose us?

  • You could save up to 20% online - 30% of customers are expected to receive the maximum saving. **
  • You can quote online in 5 minutes.
  • Up to 1/3 off with Aviva MultiCar when you add a second car or van — we expect 20% of our customers to get 1/3 off.***
  • Our UK team are available 24/7, 365 days a year if you need to make a claim.
  • Your UK Personal Claim Manager will ensure you are kept fully informed throughout your claim.
  • Following an accident we'll be with you on average in less than 52 minutes to recover you and your car.
  • If you’re hit by an uninsured driver and it wasn’t your fault, your no claim discount will not be lost and we’ll refund any excess you’ve had to pay. You’ll need to provide us with details of the other vehicle and driver.
  • Our Defaqto 5 Star Rating provides you with independent expert reassurance about the quality of cover we provide.

* 10% of customers buying comprehensive car insurance with us from February to April 2015 paid this price or less for our standard cover (excluding optional extras). The price you will pay depends on individual circumstances, cover chosen and payment method.

** Discount depends on individual circumstances and does not apply to optional extras. Minimum premium applies.

*** Up to 1/3 off applied to the cheaper of the two vehicle insurance premiums. Discount does not apply to optional extras. Maximum 1/3 discount available on policies with either one driver, or two drivers who are domestic partners using their vehicles only for social domestic and pleasure.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8683 customer reviews

Rating breakdown

8683 reviews

  • 5 stars awarded by 6075 reviewers
  • 4 stars awarded by 1848 reviewers
  • 3 stars awarded by 239 reviewers
  • 2 stars awarded by 146 reviewers
  • 1 stars awarded by 375 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Our 3 most recent reviews

Read all 8683 reviews

oyinbogo gave this product an overall rating of 1 / 5

An extremely disappointed customer

The garage that repaired the car was brilliant. It was difficult to get through to AVIVa; and when I finally got through, I was on the phone for hours on end. The customer service leaves much to be desired. I was not at fault and even when the other driver's insurance accepted liability, I had to argue for hours on end for Aviva to waive the payment of my excess. Each time I telephoned, I was passed from employee to employee, having to re-narrate my story in it's entirety each time. I was told to fax a document which I faxed about 5 times and each time was told that it had been received then suddenly on a different occasion was told it had, in fact, NOT been received. This was extremely frustrating, tedious and did not leave me with much confidence that AVIVA can provide me with the 'expert reassurance' and 'excellent service' promised before I joined. An EXTREMELY dissatisfied customer.

By:
Age:
45 to 54
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

I'm truly sorry to see what has happened and have passed this to our claims team to listen to the calls and provide any suitable feedback. As soon as I hear anything back from them we will be in touch. Kind regards

Dave, Aviva Online Team

Harry gave this product an overall rating of 5 / 5

Very helpful service.

I found arranging for the car to be repaired a very impressive service. A clear process was outlined to me and everything took place in keeping with what I was told. Good service, good customer care and good repair.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

hammondo gave this product an overall rating of 5 / 5

Fantastic Price!

Aviva got me a fully comp quote that was way below the ridiculous price that my current provider could offer. Hassle free, sensible, fair quote, Would recommend it to everyone.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

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