Car insurance

Car insurance from £191

We’re the only car insurer to share our customer claim reviews on our website, so now you can see for yourself before you buy

Excellent all round service, very professional from beginning to end, good service from the appointed repairer.

Yanto from Whitby

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Defaqto 2014 five star motor insurance

Car insurance from £191 — 10% paid this for standard cover*

Why choose us?

  • Up to 1/3 off with Aviva MultiCar when you add a second car or van — we expect 20% of our customers to get 1/3 off.**
  • You could save up to 20% off your car quotes when you buy online. 54% of customers are expected to receive the maximum saving.***
  • Our UK team are available 24/7, 365 days a year if you need to make a claim.
  • Your UK Personal Claim Manager will ensure you are kept fully informed throughout your claim.
  • Following an accident we’ll be with you on average in less than 45 minutes to recover you and your car.
  • Our Defaqto 5 Star Rating provides you with independent expert reassurance about the quality of cover we provide.

* 10% of customers buying comprehensive car insurance with us from April to June 2014 paid this price or less for our standard cover (excluding optional extras). The price you will pay depends on individual circumstances, cover chosen and payment method.

** Up to 1/3 off applied to the cheaper of the two vehicle insurance premiums. Discount does not apply to optional extras. Maximum 1/3 discount available on policies with either one driver, or two drivers who are domestic partners using their vehicles only for social domestic and pleasure.

*** Discount depends on individual circumstances and does not apply to optional extras. Minimum premium applies.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 6522 customer reviews

Rating breakdown

6522 reviews

  • 5 stars awarded by 4515 reviewers
  • 4 stars awarded by 1458 reviewers
  • 3 stars awarded by 179 reviewers
  • 2 stars awarded by 96 reviewers
  • 1 stars awarded by 274 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Our 3 most recent reviews

Read all 6522 reviews

Audinut gave this product an overall rating of 5 / 5

Twice in one year

In 40 years of driving I have never had an accident claim until this year, when I had 2 in 6months! The service from Aviva from start to finish is second to none and I would unreservedly recommend them to anyone.

I would recommend Aviva to a friend

By:
Gender:
Male
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Sherlock gave this product an overall rating of 5 / 5

customer service

Excellent service. Collected my car and delivered the courtesy car promptly. Claim dealt with over the phone with no forms to fill in. Would highly recommend Aviva .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

WaitingForUpdate gave this product an overall rating of 2 / 5

Claim unresolved

Car was hit by a Romanian lorry. The driver admitted fault and provided all the relevant documentation which was then relayed to Aviva. Since then I have not received an update from Aviva as to the claim status (5 weeks +). I contacted Aviva and was told the claim process was still in the initial stages and that the claim could take anything up to a year to resolve. Bad customer relations for not keeping me updated (even if there is no progress I want someone to tell me that) and poor effort in that something like this should take so long to resolve. Only plus point was the hire car was top notch.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
3 / 5
Speed of resolution
2 / 5
Customer experience
2 / 5
Fairness
3 / 5

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