Car insurance

Prices from £186 plus for your reassurance see how we compare

Aviva
More Than
Direct Line
Churchill
Uninsured driver promise Included Included Included Included
24/7 claims line Included Not included Not included Not included
Over £100 personal belongings cover Included Not included Not included Included
Transport options after an accident Included Not included Included Included

We’re the only car insurer to share our customer claim reviews on our website, so now you can see for yourself before you buy

Excellent all round service, very professional from beginning to end, good service from the appointed repairer.

Yanto from Whitby

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Defaqto 2014 five star motor insurance

5 Star car insurance from £186 - 10% paid this for standard cover*

Why choose us?

  • You could save up to 20% online - 30% of customers are expected to receive the maximum saving. **
  • You can quote online in 5 minutes.
  • Up to 1/3 off with Aviva MultiCar when you add a second car or van — we expect 20% of our customers to get 1/3 off.***
  • Our UK team are available 24/7, 365 days a year if you need to make a claim.
  • Your UK Personal Claim Manager will ensure you are kept fully informed throughout your claim.
  • Following an accident we'll be with you on average in less than 52 minutes to recover you and your car.
  • If you’re hit by an uninsured driver and it wasn’t your fault, your no claim discount will not be lost and we’ll refund any excess you’ve had to pay. You’ll need to provide us with details of the other vehicle and driver.
  • Our Defaqto 5 Star Rating provides you with independent expert reassurance about the quality of cover we provide.

* 10% of customers buying comprehensive car insurance with us from February to April 2015 paid this price or less for our standard cover (excluding optional extras). The price you will pay depends on individual circumstances, cover chosen and payment method.

** Discount depends on individual circumstances and does not apply to optional extras. Minimum premium applies.

*** Up to 1/3 off applied to the cheaper of the two vehicle insurance premiums. Discount does not apply to optional extras. Maximum 1/3 discount available on policies with either one driver, or two drivers who are domestic partners using their vehicles only for social domestic and pleasure.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8668 customer reviews

Rating breakdown

8668 reviews

  • 5 stars awarded by 6067 reviewers
  • 4 stars awarded by 1843 reviewers
  • 3 stars awarded by 239 reviewers
  • 2 stars awarded by 146 reviewers
  • 1 stars awarded by 373 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Our 3 most recent reviews

Read all 8668 reviews

Wisper gave this product an overall rating of 1 / 5

Pain in the bum

Poor poor poor poor poor poor poor poorPoor poor poor poor poor

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

rob53 gave this product an overall rating of 2 / 5

Can't email Aviva - gave up !!!!

The car cover and price is similar to many out there. Tried comparison sites and direct. Used Aviva as have their life cover, and at 53 wanted to try and get all covers together. Was going to get Home as well, but Aviva much more expensive, so took that elsewhere. BIG ISSUE - Aviva you just email a reply. SO ANNOYING, you email them a Q, and you get a response that says NO REPLIES, hate this, so you have to start all over, if you want to reply to them, restating the original issue. Why cant they just let you HIT REPLY, so conversation stays together. Even Amazon lets you do that!. So not great service, hate to think what their claim dept is like. Otherwise Aviva so so.

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
2 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Miah gave this product an overall rating of 5 / 5

Really great service

I'm really happy with my policy.... I'm trying to get some of my friends to join this policy...

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

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