Car insurance for women

Car insurance from £191

We’re the only car insurer to share our customer claim reviews on our website, so now you can see for yourself before you buy

Excellent all round service, very professional from beginning to end, good service from the appointed repairer.

Yanto from Whitby

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Defaqto 2014 five star motor insurance

Car insurance from £191 — 10% paid this for standard cover*

All our cover benefits and discounts are available to women and men.

Why choose us?

  • Up to 1/3 off with Aviva MultiCar when you add a second car or van — we expect 20% of our customers to get 1/3 off.**
  • You could save up to 20% off your car quotes when you buy online. 33% of customers are expected to receive the maximum saving.***
  • Our UK team are available 24/7, 365 days a year if you need to make a claim.
  • Your UK Personal Claim Manager will ensure you are kept fully informed throughout your claim.
  • Following an accident we’ll be with you on average in less than 45 minutes to recover you and your car.
  • Our Defaqto 5 Star Rating provides you with independent expert reassurance about the quality of cover we provide.

* 10% of customers buying comprehensive car insurance with us from October 2013 to March 2014 paid this price or less for our standard cover (excluding optional extras). The premium you will pay depends on individual circumstances, cover chosen and payment method.

** Up to 1/3 off applied to the cheaper of the two vehicle insurance premiums. Discount does not apply to optional extras. Maximum 1/3 discount available on policies with either one driver, or two drivers who are domestic partners using their vehicles only for social domestic and pleasure.

*** Discount depends on individual circumstances and does not apply to optional extras. Minimum premium applies.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5038 customer reviews

Rating breakdown

5038 reviews

  • 5 stars awarded by 3453 reviewers
  • 4 stars awarded by 1166 reviewers
  • 3 stars awarded by 134 reviewers
  • 2 stars awarded by 75 reviewers
  • 1 stars awarded by 214 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Our 3 most recent reviews

Read all 5038 reviews

Peggy gave this product an overall rating of 4 / 5

Good Customer Service

We found the service very good, also the staff very helpful would recommend them to other people.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

disappointed gave this product an overall rating of 1 / 5

bad timing

Aviva asked for a review before the claim process was completed. I'm still waiting for my excess to be refunded.

By:

PhilB gave this product an overall rating of 2 / 5

Payout Delay

Having had my car wiped out by a continental lorry driver it was BER. Process is painful in that you have to deal with so many people. Back in the day i would have rung my broker Jeff and he'd have it sorted.This incident had me dealing with Aviva Enquiries, Aviva Claims (more on that later), Aviva Negotiator, the repairers, the repairers Engineer, A rental company and two people claiming they had been instructed to claim back my car rental costs and losses (excess etc). it would be nice if this was all managed centrally. Can't be that difficult surely? Upshot was I bought back my car for what was a fair price(minus my excess)Another day off for my car to be delivered (LATE!!!) Was told vague 12-6pm. Not back by 7 NOT GOOD, Finally why I did i have to wait so long for the money? I was told a vague 5-10 days. Called today to get money transferred to my bank rather than waiting another 10 days for cheque in post. Then told money would be in bank in 3-5 days. WHAT NO QUICK TRANSFER?

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
2 / 5
Speed of resolution
1 / 5
Customer experience
2 / 5
Fairness
3 / 5

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