Buildings insurance

5 Star buildings insurance from £80

Buy direct, 40% no claim discount

We share our customer reviews on our website, so now you can see for yourself before you buy

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

40% no claim discount if you have been claim free for five years or more, compared to new customers who’ve claimed in the last year* and you could save up to 20% when you buy online. 20% of customers are expected to receive the maximum 20% saving.**

Prices from £80. That’s all 10% of our customers paid.***

Buildings insurance

Buildings insurance covers the main structure of your home. If your home were to subside, burn, or be damaged by extreme weather, your buildings insurance policy covers the costs of rebuilding or repair. It also covers among other things:

  • Permanent fixtures in your home like built-in wardrobes, kitchen surfaces, taps, basins, baths and showers.
  • Outbuildings, boundary walls, gates, pools, drives and paths.

Contents insurance would cover your possessions in your home such as furniture and carpets.

Our buildings insurance has been awarded a 5 Star Rating by independent financial researcher Defaqto so you have the reassurance that you’re buying quality cover.

Because you only find out how good your insurance is when you make a claim we make sure you have all the support and help you need at such a stressful time. That means:

  • Our claims team is available for you to make a claim 24/7, 365 days a year.
  • We’ll give you a named personal claim manager to manage your claim from start to finish, keeping you updated along the way.
  • A tradesperson will be on their way within two hours of your call, to secure your home and make it safe after a break in. They’re fully approved, and local to you. This service is for homes that are unsecure or unsafe as a result of damage.

For specific exclusions to our cover please check our policy wording as this will cover our specific exclusions and the types of claims that we don’t cover for.

Get a building insurance quote now

* Smaller discounts apply if you have been claim free for between one and four years. Discount doesn’t apply to home emergency, legal or specified valuable cover options. Minimum price applies.

** Excludes optional covers. Minimum price applies.

*** 10% of all customers buying home buildings insurance with us from February to April 2016 paid £80 or less. Source: Aviva. The price you pay will depend upon individual circumstances, cover chosen and payment method selected.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2150 customer reviews

Rating breakdown

2150 reviews

  • 5 stars awarded by 1583 reviewers
  • 4 stars awarded by 429 reviewers
  • 3 stars awarded by 55 reviewers
  • 2 stars awarded by 21 reviewers
  • 1 stars awarded by 62 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our 3 most recent reviews

Read all 2150 reviews

Rosie gave this product an overall rating of 5 / 5

Great customer service

Everybody involved in the claim, were very helpful and polite, no complaints at all how the claim was handled.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Rosie

edmonton gave this product an overall rating of 5 / 5

Contents Claim

Professional, friendly and informative advise from your Customer Service Claim Dept. Claim against my Contents Policy paid immediately by bank transfer once agreed. Well done and thanks. I do hope that you will not be increasing my premiums or excess as a result of my claim !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

edmonton

Antoine gave this product an overall rating of 1 / 5

A legitimate claim refused

An electronic device was used to access the boot of my car which enabled the thief to steal my golf clubs etc. There have been a number of recorded incidents in our vicinity of a similar nature but Aviva chose not to honour my claim, in full, using "there were no signs of forced entry" for their decision. Having spoken to 2 other victims of this crime I was informed that they received full compensation according to the terms of their insurance. Hence my dissatisfaction with Aviva.

By:
Gender:
Male
Age:
65 or over
Ease of claims process
2 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

I'm sorry to see that you're unhappy with the outcome of your claim. Our claims team are currently looking in to this and will be in touch with you shortly to discuss in more details. Thanks for taking the time to provide us with your feedback.

Mike, Aviva Online Team

Antoine

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