Buildings insurance

5 Star buildings insurance from £84

Buy direct, 40% no claim discount

We share our customer reviews on our website, so now you can see for yourself before you buy

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

You can quote online in 5 minutes. Source: average online quote times April 2013 to September 2013.

40% no claim discount if you’ve been claim free for at least five years* and you could save up to 20% when you buy online. 34% of customers are expected to receive the maximum 20% saving.**

Prices from £84. That’s all 10% of our customers paid.***

Buildings insurance

Buildings insurance covers the main structure of your home. If your home were to subside, burn, or be damaged by extreme weather, your buildings insurance policy covers the costs of rebuilding or repair. It also covers among other things:

  • Permanent fixtures in your home like built-in wardrobes, kitchen surfaces, taps, basins, baths and showers.
  • Outbuildings, boundary walls, gates, pools, drives and paths.

Contents insurance would cover your possessions in your home such as furniture and carpets.

Our buildings insurance has been awarded a 5 Star Rating by independent experts Defaqto so you have the reassurance that you’re buying quality cover.

Because you only find out how good your insurance is when you make a claim we make sure you have all the support and help you need at such a stressful time. That means:

  • Our claims team is available for you to make a claim 24/7, 365 days a year.
  • We’ll give you a named personal claim manager to manage your claim from start to finish, keeping you updated along the way.
  • A tradesperson will be on their way within two hours of your call, to secure your home and make it safe after a break in. They’re fully approved, and local to you. This service is for homes that are unsecure or unsafe as a result of damage.

For specific exclusions to our cover please check our policy wording as this will cover our specific exclusions and the types of claims that we don’t cover for.

Get a building insurance quote now

* Smaller discounts apply if you have been claim free for between one and four years. Discount doesn't apply to Home emergency or Legal cover options Minimum premiums apply.

** Excludes optional covers. Minimum premium applies.

*** 10% of all customers buying home buildings insurance with us from 1 December 2013 to 30 April 2014 paid £84 or less. Source: Aviva. The premium you pay will depend upon individual circumstances, cover chosen and payment method selected.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2043 customer reviews

Rating breakdown

2043 reviews

  • 5 stars awarded by 1389 reviewers
  • 4 stars awarded by 535 reviewers
  • 3 stars awarded by 55 reviewers
  • 2 stars awarded by 19 reviewers
  • 1 stars awarded by 45 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our 3 most recent reviews

Read all 2043 reviews

Keano gave this product an overall rating of 5 / 5

Someone drops an ipad daily. I was one of them

I was dismayed to drop my ipad in the garden and smash the screen. I rang Aviva as I wanted help choosing a screen mender. My home insurance policy covered collection from my home the next day. I did not have to fill in any forms . I had a very patient lady called Lorna dealing with me and did not make me feel stupid when I had to find the old invoice before I could tell her how many gigabytes it had. It was not repairable and a new IPad Air of equivalent gigabytes was sent to me. Within a week, I was sitting up in bed reading my Telegraph on my new Ipad. Wonderful service. Thank you Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

A customer gave this product an overall rating of 5 / 5

understanding

Very helpful and understanding at a very distressing time.

I would recommend Aviva to a friend

Gender:
Male
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

crouch gave this product an overall rating of 1 / 5

left uninsured!

Application process ambiguous and misleading. upon querying policy details having received documentation. The policy was immediately cancelled leaving our home uninsured until another insurer could be found. No offer of temporary cover until another policy could be sourced, which I find a very unsatisfactory service.

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm sorry to see this and have sent you an email to find out more about what happened so we can learn from this and prevent it happening in the future

Dave, Aviva Online Team

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