Buildings insurance

5 Star buildings insurance from £84

Buy direct, 40% no claim discount

We share our customer reviews on our website, so now you can see for yourself before you buy.

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

You can quote online in 5 minutes. Source: average online quote times April 2013 to September 2013.

40% no claim discount if you've been claim free for at least five years* and you could save up to 20% when you buy online. 34% of customers are expected to receive the maximum 20% saving.**

Prices from £84. That’s all 10% of our customers paid.***

Buildings insurance

Buildings insurance covers the main structure of your home. If your home were to subside, burn, or be damaged by extreme weather, your buildings insurance policy covers the costs of rebuilding or repair. It also covers among other things:

  • Permanent fixtures in your home like built-in wardrobes, kitchen surfaces, taps, basins, baths and showers.
  • Outbuildings, boundary walls, gates, pools, drives and paths.

Contents insurance would cover your possessions in your home such as furniture and carpets.

Our buildings insurance has been awarded a 5 Star Rating by independent experts Defaqto so you have the reassurance that you’re buying quality cover.

Because you only find out how good your insurance is when you make a claim we make sure you have all the support and help you need at such a stressful time. That means:

  • Our UK claims line is open 24/7 every day of the year.
  • We’ll give you a named personal claim manager to manage your claim from start to finish, keeping you updated along the way.
  • A tradesperson will be on their way within two hours of your call, to secure your home and make it safe after a break in. They’re fully approved, and local to you. This service is for homes that are unsecure or unsafe as a result of damage.

For specific exclusions to our cover please check our policy wording as this will cover our specific exclusions and the types of claims that we don’t cover for.

Get a building insurance quote now

* Smaller discounts apply if you have been claim free for between one and four years. Discount doesn't apply to Home emergency or Legal cover options Minimum premiums apply.

** Excludes optional covers. Minimum premium applies.

*** 10% of all customers buying home contents insurance with us from 1 August 2013 to 31 January 2014 paid £84 or less. Source: Aviva. The premium you pay will depend upon individual circumstances, cover chosen and payment method selected.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 1603 customer reviews

Rating breakdown

1603 reviews

  • 5 stars awarded by 1094 reviewers
  • 4 stars awarded by 419 reviewers
  • 3 stars awarded by 44 reviewers
  • 2 stars awarded by 14 reviewers
  • 1 stars awarded by 32 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings & reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our None most recent reviews

Read all 1603 reviews

helmsman gave this product an overall rating of 4 / 5

efficient service

Dealt with my claim efficiently when I eventually managed to obtain quotes!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Fairness
5 / 5

wetwetwet gave this product an overall rating of 5 / 5

mum I got wet feet

On New years day my Son was using his computer and shouted Mum I got wet feet. Upon investicating we found water had come in the window in the bedroom and soaked through the ceiling down the walls and made the new carpet wet.Luckily I had another bedroom I could move into once the junk was moved.I phoned the helpline and was told to go ahead with the repair and someone would install dehumidifiers to dry everything out. I was phoned or emailed to ask if I needed anything and they were there if I need them. After everything was put right the invoice was sent off and within 2 days the advisor was on the phone to discuss my claim. They offered a fair settlement and this was paid within the week. The advisor took a lot of the stress out of the situation.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

Hamster gave this product an overall rating of 2 / 5

Home Content claim

When I first telephoned to find out if I was covered for the accidental damage to my wife's glasses, the Aviva claims person at the other end of the line did not know and kept me waiting on the phone for a while before they came back to confirm that I was. This followed what I consider as more of an interrogation rather than being helpful questioning from Aviva almost to the point where I was beginning to feel guilty for claiming!! Eventually I was told to go away and obtain an estimate and email it back to Aviva for it to be considered, which puzzled me as I thought that I was covered anyway? I emailed the estimate after a few days to the claims person as requested and within a few days I was sent a cheque less my excess which was good, however, it was so impersonal there was no acknowledgement to my email and the estimate, no further contact was made with me either via telephone or email from the claims dept ...so much for the personal touch Aviva advertises.

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
3 / 5
Speed of resolution
3 / 5
Customer experience
1 / 5
Fairness
3 / 5

Hi there Thanks for giving us feedback, I'm pleased everything is sorted for you but so sorry you feel the service wasn't personal enough. We pride ourselves on the service we give to our customers; therefore are disappointed this has happened. I've passed your feedback onto our claims team so they can get in touch with you to discuss this. I hope this helps,

Stephanie, Aviva Online Team

BeekeeperG gave this product an overall rating of 5 / 5

Great Service but One Hiccup

On Friday 9 August 2013 we had a kitchen fire at 1800. I rang the claims line before 1900 and found them most helpful. Aviva arranged for an electrician to call the following morining to make wiring safe and a gas fitter also called over the weekend. On Monday Johnsons called to see about cleaning and a Loss Adjuster from Cuinningham Lindsey came on Tuiesday. We were then away for 2 weeks and on return recovery swung into place. Carpets, curtains and soft covers were cleaned and all kitchen contents cleaned or condemned. We submitted two estimates to replace the entire kitchen and speedy approval was given. A couple of claims were settled quickly and the new kitchen was installed late November. We then submitted our final claim on 20 December but had no response from the Loss Adjusters, despite 3 reminders, until 5th March 2014 when they apologised for the delay and advised that the claim was approved. I received the cheque from Aviva on 11 March. Apart from that delay all was v good.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

foxhamflag gave this product an overall rating of 5 / 5

Great service stress free resolution

I had a leak from my bath that damaged the ceiling below. I claimed, the loss adjuster visited and quickly agreed a value using my chosen builders quotes and gave me a cheque to do the work. Very simple quick stress free and easy. Also as we have artex on all of our ceilings he took samples as artex can include asbestos and had them checked and luckily we are asbestos free. We did not know but if our artex had asbestos we would have had to replace every ceiling as just happened for a friend of mine who is currently living in a hotel while all of his ceilings are removed due to artex with asbestos in it. Great service as I now expect from Aviva who are a quality insurer when you need to claim.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

hjax2110123123 gave this product an overall rating of 5 / 5

Very relieved.

After the recent storms we suffered damage to our roof. Aviva dealt with our claim with fairness and speed. So glad we our with a proper insurance company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

blondie gave this product an overall rating of 5 / 5

very helpful

after the radiator upstairs burst and caused the ceiling in the room below to fall down, Aviva were wonderful, because the ceiling was artexed they had to test for traces of asbestos. Aviva took charge of everything, the ceiling was tested and found to be positive. The ceiling was immediately sealed until the specialists could come and take down the ceiling and replace it and all the wallpaper. As this happened at Christmas I had to wait until it was convenient for all parties involved to be available. Aviva kept me informed each step of the way, phoning regularly, also the assessor and other parties who were involved phoned to tell me the time they would be coming and what day, everyone was polite and helpful and cleared up all mess (and when the ceiling came down there was an awful lot of mess). The room looked wonderful when it was finished and you could not tell anything had happened. Thank you Aviva I will certainly recommend you to others.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Leonardo20 gave this product an overall rating of 5 / 5

Excellent service

I lost an expensive piece of jewellery whilst on holiday and contacted AVIVA on my return. The adviser was patient and supportive and guided me though the claims process, which was hassle free with a swift resolution. I cannot speak too highly of the service received and I would not hesitate to recommend AVIVA to others.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

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