Buildings insurance

5 Star buildings insurance from £77

Buy direct, 40% no claim discount

We share our customer reviews on our website, so now you can see for yourself before you buy

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

40% no claim discount if you’ve been claim free for at least five years* and you could save up to 20% when you buy online. 34% of customers are expected to receive the maximum 20% saving.**

Prices from £77. That’s all 10% of our customers paid.***

Buildings insurance

Buildings insurance covers the main structure of your home. If your home were to subside, burn, or be damaged by extreme weather, your buildings insurance policy covers the costs of rebuilding or repair. It also covers among other things:

  • Permanent fixtures in your home like built-in wardrobes, kitchen surfaces, taps, basins, baths and showers.
  • Outbuildings, boundary walls, gates, pools, drives and paths.

Contents insurance would cover your possessions in your home such as furniture and carpets.

Our buildings insurance has been awarded a 5 Star Rating by independent experts Defaqto so you have the reassurance that you’re buying quality cover.

Because you only find out how good your insurance is when you make a claim we make sure you have all the support and help you need at such a stressful time. That means:

  • Our claims team is available for you to make a claim 24/7, 365 days a year.
  • We’ll give you a named personal claim manager to manage your claim from start to finish, keeping you updated along the way.
  • A tradesperson will be on their way within two hours of your call, to secure your home and make it safe after a break in. They’re fully approved, and local to you. This service is for homes that are unsecure or unsafe as a result of damage.

For specific exclusions to our cover please check our policy wording as this will cover our specific exclusions and the types of claims that we don’t cover for.

Get a building insurance quote now

* Smaller discounts apply if you have been claim free for between one and four years. Discount doesn't apply to Home emergency or Legal cover options Minimum premiums apply.

** Excludes optional covers. Minimum premium applies.

*** 10% of all customers buying home buildings insurance with us from April to June 2014 paid £77 or less. Source: Aviva. The price you pay will depend upon individual circumstances, cover chosen and payment method selected.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2352 customer reviews

Rating breakdown

2352 reviews

  • 5 stars awarded by 1632 reviewers
  • 4 stars awarded by 588 reviewers
  • 3 stars awarded by 57 reviewers
  • 2 stars awarded by 23 reviewers
  • 1 stars awarded by 52 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our 3 most recent reviews

Read all 2352 reviews

JerryQuitsBedlam gave this product an overall rating of 4 / 5

Offer I could not better.

Already had both our cars insured with Aviva, and when the offer for home insurance came along, I could not resist. Thanks Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Shell gave this product an overall rating of 4 / 5

easier than anticipated

Those involved were very helpful; although at times we had to wait for return calls to be made to keep us updated but generally it was all easier than I anticipated.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

Watto gave this product an overall rating of 2 / 5

Poor service

I have had to constantly chase every step of the way spending nearly £20.00 on phone calls. Nobody at aviva new what was going on and to sum the whole experience up, two and a half months down the line, I am still waiting for avivas decorators and I have received this email. The quality of the workmanship by aviva's workmen is also questionable.

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
2 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
2 / 5

Hi there Thanks for taking the time to leave us your review and let us know how we are doing, I'm ever so sorry to hear about the service you've received throughout your claim. We aim to provide as smooth a journey as possible, in order to support you when needed; therefore this shouldn't have happened at all. In order to hopefully get things resolved for you soon, I've passed your feedback onto our claims team so they can investigate this further and get in touch. I hope this helps and thanks again for giving us the chance to improve our service. Kind Regards

Stephanie, Aviva Online Team

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