Aviva Response

From boiler repairs to electrical wiring and leaks, we’ve got you covered

Your home is in safe hands

With Aviva Response you’ll have peace of mind that your heating, plumbing and electrics are covered in the event of a breakdown or accidental damage. And with an annual gas boiler service and carbon monoxide detector check also included as standard, you can rest assured your home will always be warm, dry and safe.

It’s easy to manage your policy too. With MyAviva you can access your Aviva policies in one place anytime, anywhere. And if you need to make a claim, just give us a call and we’ll sort everything out for you.

Heating

From

£12.49*

per month

Includes an introductory discount of 25%

  • Boiler health check in the first year of your policy
  • Annual boiler service and carbon monoxide detector check
  • Boiler and central heating system

* 18% of customers are expected to pay no more than this. Priced individually.

Get a quote for heating

Heating & Plumbing

From

£15.49*

per month

Includes an introductory discount of 25%

  • Boiler health check in the first year of your policy
  • Annual boiler service and carbon monoxide detector check
  • Boiler and central heating system
  • Leaking pipes and drains
  • Pipe blockages

* 18% of customers are expected to pay no more than this. Priced individually.

Get a quote for Heating, Plumbing, Electrics & Security

Heating, Plumbing, Electrics & Security

From

£18.49*

per month

Includes an introductory discount of 25%

  • Boiler health check in the first year of your policy
  • Annual boiler service and carbon monoxide detector check
  • Boiler and central heating system
  • Leaking pipes and drains
  • Pipe blockages
  • Electric wiring failures
  • Pest infestations
  • Roof leak emergency repairs
  • Door or window security problems

* 18% of customers are expected to pay no more than this. Priced individually.

Get a quote for Heating, Plumbing, Electrics & Security

Why choose Response?

  • Choose a time that works for you – morning, afternoon and evening call-outs (Pest infestation call-outs available Monday to Friday daytime only)
  • Approved experts – all parts provided by approved engineers are guaranteed for 12 months
  • Boiler replacement promise – if we can’t repair it, we’ll replace it
  • Annual gas boiler service and carbon monoxide safety check to keep your heating running safely
  • Help 24/7, 365 days a year – call us anytime to arrange an appointment
  • Unlimited call-outs

Who can buy it?

We can only cover you if you live in Great Britain (excluding Northern Ireland, Channel Islands & Isle of Man), and if you’re a homeowner who lives in a house that is heated by natural gas and not used for business purposes.

Unfortunately we can’t cover you if you live in a flat, maisonette, mobile home, bedsit or sub-divided home, or if you let your property.

What is and isn’t included

For further information on what is or is not included read the Policy Summaries

Heating

Gas boiler, central heating and internal gas supply pipe

Your gas boiler and central heating system is an integral part of your home. And thanks to Response, they’re all covered in the event of any breakdowns or repairs.

What's covered

  • Natural gas central heating breakdown
  • Replacement boiler if we can’t repair it(a contribution of £500 is required from you where your boiler is aged 7 years or over)
  • Repair or replace leaking standard flat panel radiators, tanks and cylinders. Repair or replacement of immersion heaters
  • Repair a leaking internal gas supply pipe from your gas meter up to any gas appliance

What isn't covered

  • Any excess amount you have selected
  • LPG and/or oil fired heating systems
  • Gas appliances other than your boiler and central heating system
  • Warm air or underfloor heating systems
  • The pipe leading into your meter (this is the responsibility of the National Grid)
  • Chimney repairs

Boiler health check, annual service and carbon monoxide detector check

Making sure your gas boiler is running properly isn’t just about safety; it’s about efficiency too. With Response, you’ll get an annual boiler service, and a replacement battery operated carbon monoxide detector if yours is broken (or a battery operated detector if you don’t already have one).

What's covered

  • Boiler health check in the first year of your policy
  • Annual boiler service to make sure it's running safely and efficiently
  • Annual carbon monoxide detector check

What isn't covered

  • Any maintenance or remedial work

Plumbing

Plumbing and drainage

Response covers you against many common plumbing issues and emergencies, from blocked drains to leaking taps.

What's covered

  • Repairs to leaking pipes or joints
  • Repairs to leaking central heating pipes and radiator valves
  • Repair dripping or seized taps
  • Repairs to leaking overflows
  • Unblocking sinks, toilets and waste pipes
  • Repairing a blocked or leaking water supply pipe

What isn't covered

  • Any excess amount you have selected
  • External guttering, rainwater downpipes and soakaways
  • Showers
  • Household appliances

Electrics and security

Electrical emergency and breakdown

Faulty electrics are more than just a nuisance – they can also be dangerous. Protect your home with Response, and you’re covered when it comes to repairs and replacements to electric wiring, switches, sockets and more.

What's covered

  • Repairs to failed electrical wiring, including permanent damage caused by a power cut
  • Repairs to a broken fuse box
  • Repairs to broken electrical sockets and switches
  • Repairs to failed light sockets
  • Repairs to mains supplied security lighting attached to the building

What isn't covered

  • Any excess amount you have selected
  • Shower units
  • Household appliances
  • Routine maintenance tasks (e.g. replacing bulbs or fuses in plugs)

Security, roofing, and pests

We will help you gain access if you are locked out of your main house or if you lose your keys. We will repair or replace broken locks for external windows or doors, and board up broken windows to secure the main house. We will provide a temporary repair to damaged roofing. We will also remove pest infestations.

What's covered

  • Creating emergency access if you’re locked out of your house
  • Replacing lost keys and repairing broken locks for doors which secure your home
  • Boarding up broken windows
  • Protecting your home following damage to your roof
  • Removal of rats and mice inside the home and wasps and hornets within the home or garden

What isn't covered

  • Any excess amount you have selected
  • Replacing locks or lost keys where you have access to another set
  • Repairing internal doors (and windows) not used to secure your property
  • Removing rats or mice in your garden

Important information

To keep premiums low and prevent claims relating to existing problems, you will not be covered for the first 14 days of your policy for anything other than heating problems.

If your policy includes cover for Plumbing or Electrics and Security and you need help in the first 14 days, you can still contact us and we’ll put you in touch with HomeServe, who will give you a quote for one of their approved engineers to carry out the repair.

When you take out your policy, we’ll arrange for an HomeServe-approved engineer to carry out a boiler health check. They’ll inspect your heating system to ensure it’s working safely and confirm that we can cover it. If you report a problem with your heating before the boiler health check has been completed, we’ll still send out an engineer to assess the problem. Your boiler and heating system will need to pass the boiler health check before the repair can be carried out under this policy.

For existing customers

Make a claim

Call us to make a claim or discuss an existing claim

0345 030 7310

Lines are open 24/7, 365 days a year.

For our joint protection, telephone calls may be recorded and/or monitored.

Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

If you suspect a gas leak, please call the National Gas Emergency Service immediately on 0800 111 999.

Non-urgent claims

You can also book a convenient appointment with a HomeServe-approved engineer for plumbing, drainage, gas or electrics claims via MyAviva.

At the moment, you can only use MyAviva to book an appointment online if you haven’t chosen an excess on your policy and it isn’t an emergency

Manage your policy

MyAviva gives you access to your Aviva policies in one place. You can download your documents and check your cover safely and securely on all devices.

If you need to make a change to your policy or personal details, please call 0345 030 7303.

Monday to Friday
8.00am – 8.00pm
Saturday
8.00am – 4.00pm
Sunday
10.00am – 4.00pm

We are closed on bank holidays.

For our joint protection, telephone calls may be recorded and/or monitored. Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Ask us

Have a question?

Browse our Response FAQs

FAQ Categories

Call us

0800 015 4832

Monday to Friday
8.00am – 8.00pm
Saturday
8.00am – 4.00pm
Sunday
10.00am – 4.00pm

We are closed on bank holidays.

For our joint protection, telephone calls may be recorded and/or monitored