Getting back to normal after a flood

Getting back to normal after a flood

What to expect

Things won’t get back to normal quickly; recovery of buildings and property damaged by flood water is a specialist process and can take a long time. You may need to move out of your home into temporary accommodation and you should bear in mind that it may be several months before you’re able to move back in. Don’t assume all is lost – things can be restored. From antiques, art, jewellery, fabrics to ceramics, papers, photographs and furniture, specialist restorers and conservators can return badly damaged items to their former glory.

If you have insurance

You should contact your insurer as soon as possible so that they can get help to you quickly. Your insurer may be able to arrange temporary accommodation for you and your family and will be able to advise you on what to do next. Start identifying items that have been damaged. Make a list and take pictures if you can – it’ll make it easier for your insurance company to deal with your claim. Your insurer will start the cleaning, drying and repairs to your property as soon as practically possible.

Aviva customers – we are here for you 24/7

  • • Go to our home claim page to find out how to claim online.
    • Alternatively, call us on 0345 030 6945 (lines open 24 hours)

Our claims team are working hard to help all our customers affected by the floods. We are here for you anytime day or night, when you need to make a claim.

Your personal claim manager will help you to find temporary accommodation for you and your family, if needed, arrange surveyors’ visits, source replacement items and will handle your claim from start to finish.

If you don’t have insurance

There is help out there. Contact your local authority for information on grants or charities that may help you. There are contractors who specialise in the recovery and restoration of property following a flood but be aware there are also some unscrupulous workmen who may offer you a cheap and immediate solution at a time when you are feeling vulnerable.

  • Always check contractors’ experience and reputation. They should be professional technicians experienced in water damage recovery and restoration.
  • Ask contractors to get you a specialist opinion and cost estimate. It may be cheaper for you to get some items restored rather than replaced.
  • Ensure flood resilient measures are considered in any repairs (eg moving electrical sockets up or fitting water preventative air brick covers).

The clean up

Here’s some advice from the Environment Agency on cleaning up your home.

  • Take care. There may be dangers in the water such as sharp objects and raised manhole covers.
  • Flood water can contain sewage, chemicals and animal waste. Always wear waterproof outerwear, including gloves, wellington boots and a face mask.
  • If your electricity supply is not already switched off at the mains, get a qualified person to do this. Do not touch sources of electricity when standing in flood water.
  • You can get water out of your property using a pump and generator. Position the generator outside in the open air as generators produce carbon monoxide fumes which can kill.
  • Only pump out water when flood levels outside your property start to be lower than inside. This reduces the risk of structural damage.
  • A garden hose is useful for washing down. Do not use high-pressure hoses as they blast contaminated matter into the air.
  • Local councils usually provide skips and extra rubbish collections for items that your insurance company has agreed you can throw away.

For more on what to do after a flood:

For more about measures to reduce the impact of flood damage British Damage Management Association (BDMA) – restoration, recovery and damage management practitioners 07000 843 236

The National Flood Forum’s Blue Pages – contacts for specialist flood experts

The Flood Protection Association – represents makers and installers of flood protection products

The Royal Institute of Chartered Surveyors – details for an expert in your area

Business Emergency Resilience Group - 10 Minute Plan for small to medium sized businesses

As members / supporters of The Prince’s Business Emergency Resilience Group (BERG), we would like to share their ‘10 Minute Plan’.  It is a new resilience tool to help small to medium sized businesses prepare for, respond to and recover from emergencies, such as flooding, cybercrime and civil unrest. 

Emergencies can happen to businesses of any size, anywhere and at any time. Disruption to people (customers and staff) and logistics (supply chain, utilities and transport) are the most frequently occurring problems.  Unfortunately, small and medium-sized businesses are often more vulnerable and major disruptions can often prove fatal.  Taking time to plan and prepare can save businesses time and money when something untoward happens.

Developed by BERG, the 10 Minute Plan is a simple three step plan designed to help businesses be more resilient.

Find out more and download the plan:





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