How to make a group critical illness claim
Notify us about the illness or operation within three months of diagnosis
You can submit for yourself and on behalf of a partner or child by completing our online claim form. Or, you can call our critical illness claims team.
We’ll ask for some more details about the condition and for consent to contact the doctors involved in the diagnosis and treatment. Once we've consent, we’ll request the medical information.
If we’re happy with the details, we’ll arrange to pay the lump sum as quickly as possible.
Need help making a claim?
If you have any questions, get in touch with our claims team on 0800 015 7523, or email us. Our opening hours are Monday to Friday, between 9.00am and 5.00pm.
We may record or monitor calls.
Calls to 0800 numbers from UK landlines and mobiles are free of charge. Calls from outside the UK may be charged at international rates.