How to contact us
For help and support with your business insurance policy, please select the relevant contact details below.
For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 02 or 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Business Vehicle and Van Insurance
Bought your cover from a broker? There's a couple of ways you can make a claim.
You can make your claim online. Or you can get in touch with your broker directly about your claim. Remember, you can also contact your broker directly to make changes to your cover or if you're struggling to pay for your insurance.
To make a quote enquiry
0800 260 0461
Monday to Friday: 8:00am to 8:00pm
Saturday: 8:30am to 5:00pm
Sunday: 10:00am to 4:00pm
To make a general enquiry
0800 051 2382
Monday to Friday: 9:00am to 5:00pm
To make a claim
0800 246 876
24 hours a day, 365 days a year
Landlord Insurance
If you bought cover from a broker, please contact them directly for any claims, changes to your cover or if you are struggling to pay for your insurance.
To get a quote
0345 030 7078
Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 3:00pm
Sunday: 10:00am - 2:00pm
Bank holidays: 10:00am - 4:00pm
To make a general enquiry
0345 266 9317
Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 3:00pm
Sunday: 10:00am - 2:00pm
Bank holidays: 10:00am - 4:00pm
To make a claim
0345 030 6945
Lines are open 24 hours a day
Public & Employers' Liability Insurance
Our general enquiries phone lines are now closed as these products are no longer available to purchase directly with us. If you need to make a claim for something that’s happened during the time your policy was active, please speak to our claims team below.
If you bought your business insurance from a broker, please contact them directly for any claims, changes to your cover or if you are struggling to pay for your insurance.
Making a claim for one of these types of policies?
- Public Liability Insurance
- Employers' Liability Insurance
Call our claims team on:
0345 030 7563
Monday to Friday: 9:00am to 5:00pm
Professional Indemnity Insurance
Our general enquiries phone lines are now closed as this product is no longer available to purchase directly with us. If you need to make a claim for something that’s happened during the time your policy was active, please speak to our claims team below.
If you bought your business insurance from a broker, please contact them directly for any claims, changes to your cover or if you are struggling to pay for your insurance.
Call our claims team on:
0207 157 2569
Monday to Friday: 9:00am to 5:00pm
All other Business Insurance products
Our general enquiries phone lines are now closed as these products are no longer available to purchase directly with us. If you need to make a claim for something that’s happened during the time your policy was active, please speak to our claims team below.
If you bought your business insurance from a broker, please contact them directly for any claims, changes to your cover or if you are struggling to pay for your insurance.
Making a claim for one of these types of policies?
- Building and Contents Insurance
- Tools, Stock and Business Equipment Insurance
- Business Income Insurance
Call our claims team on:
0345 030 7074
Open 24 hours a day, 365 days a year
Payments
If you need to speak with someone about paying for your insurance, think you might struggle to make your payment or have missed a payment, its important you speak to us so we can help.
If you purchased your policy through a broker, we would always suggest you start by speaking to them.
For Business Vehicle & Van Insurance
0800 051 2382
Monday to Friday: 9:00am to 5:00pm
For all other insurance types call
0800 068 5438
Monday to Friday: 9:00am to 5:00pm
