Contact us about Group Protection

Need to get in touch with us?

  • Find the contact details for all our Group Protection teams
  • Get the right team at the first time of trying
  • Find out how to make a claim

How to contact us

You can get in touch with us in a number of ways, from calling us to emailing us to going online to make a claim or get more information about our Group Protection products.

Below, you’ll find a list of our Group Protection products and contact details for the teams that can help you. For our joint protection, we may record and/or monitor telephone calls, and we’ll save them for a minimum of five years. Calls to 0800 numbers from UK landlines and mobiles are free. 

Group Critical Illness

New business

  • You can find more product information on our Group Critical Illness page.
  • We don’t offer this product direct to consumers.
  • Please speak to your usual account manager or your financial adviser if you're interested in taking out a policy.

Existing customers and claims

  • Make a claim using our online claims form.
  • Call us from 9am to 5pm on 0800 015 7523.
  • Email us at groupciclaims@aviva.com.
  • For any other queries, please contact your usual Aviva contact or financial adviser.

 

Group Income Protection

New business

  • You can find more product information on our Group Income Protection page.
  • We don’t offer this product direct to consumers.
  • Please speak to your usual account manager or your financial adviser if you're interested in taking out a policy.

Existing customers and claims

  • Make a claim using our online claim form.
  • Call us from 9am to 5pm on 0800 142 2377.
  • Email us at groupipclaims@aviva.com.
  • For any other queries, please contact your usual Aviva contact or financial adviser.

 

Group Life

New business

  • You can find more product information on our Group Life page. 
  • We don’t offer this product direct to consumers. 
  • Please speak to your usual account manager or your financial adviser if you're interested in taking out a policy.

Existing customers and claims

Master Trust policies

All other Group Life policies

Aviva Flex-pertise™

If you’d like to apply for Aviva Flex-pertise™, please speak to your financial adviser.

Wellbeing services

We offer a range of wellbeing services as value-added benefits across our Health and Group Protection products. These vary depending on the type of group protection product you hold. For more information about these, please contact the relevant team above, or speak to your usual Aviva Account Manager or your financial adviser. 

Who to contact if you bought your scheme from another provider

Find the right contact number below the scheme provider's name.

AIG Life Limited

Enquiries for employee benefits schemes originally with AIG Life Limited are handled by a different team and depend on the type of scheme and cover.

Former AIG Life Limited schemes can be recognised by the following:

  • Group Life Assurance: LG followed by 6 numbers e.g. LG123456
  • Group Critical Illness: GC followed by 6 numbers, e.g. GC123456
  • Group Income Protection: HG followed by 6 numbers, e.g. HG123456

Client service

Our dedicated client service team is ready to help with any questions you may have. Get in touch using one of the options below.

Call us on: 0330 303 9972

Email us at: groupclientservice@protection.aviva.com

We're here to help Monday to Friday, 9:00am to 5:00pm, excluding bank holidays.

Individual assessment

If you’ve been asked to complete an individual assessment and want more information, get in touch using one of the options below.

Call us on: 0330 303 9976

Email us at: individualassessment@protection.aviva.com

We're here to help Monday to Friday, 9:00am to 5:00pm, excluding bank holidays.

Claims

Employee benefits scheme claim enquiries

Our claims team are on hand to help with any questions you may have about new or existing claims - get in touch using one of the options below.

Getting started

Claims should be made through an employer, and may be referred to their financial adviser/employee benefits consultant.

Call us on: 0330 303 9973

Email us at: groupclaims@protection.aviva.com

We're here to help Monday to Friday, 9:00am to 5:00pm, excluding bank holidays.

AIG Life Limited claims ""

Aviva Group Protection

Each of our Group Protection policies serves a different purpose, and each one could make a difference to your employees. We can help you support your employees and create an attractive benefits package that could help your business stand out from your competitors. 

Learn about Group Protection

From expert insights to practical guidance - learn everything you need to know about group protection.

Group Protection

What is group protection insurance?

Find out what it is and how it could benefit you and your employees.

Learn about Group Protection