Public or employer liability claims

Tell us about a claim against you

Get your claim started

We’ll need to know if another person or company is making a claim against you. You may also want to report an incident that could lead to a new claim being made against you. Find out how best to get in touch and how the process works.

How to get in touch

Please choose the category most relevant to the claim you want to tell us about.

Injury to a person

0345 300 7586

Monday to Friday: 9:00am - 5:00pm

Vehicle or property damage

0345 301 6042

Monday to Friday: 9:00am - 5:00pm

Please only use the above numbers if your claim does not relate to a road traffic accident.

Road traffic accident
Please let our motor claims team know about this.

Industrial disease

0207 068 8499

Monday to Friday: 9:00am - 5:00pm

Industrial disease (alternative number)

0207 068 8498

Monday to Friday: 9:00am - 5:00pm

Or write to us
Send us full details of what happened and when, including your policy number, phone number and email address so that we can get in touch.

Aviva Liability Claims
PO Box 3456

How it works

Step 1

Get in touch

As soon as you know about a claim, or if there’s been an incident that could lead to one, let us know the details. The sooner you get in touch, the more we can do to help. 

Step 2

Do you have a broker?

If you have an insurance broker, you should contact them. Otherwise, please contact us directly. We’ll need to know your details and your policy number if you have it to hand. We’ll ask you about what happened and when, including details of the claimant and any witnesses, plus any injury, damage or loss.

Step 3

We’ll keep you informed

Once we know about a claim we’ll contact the other party’s insurer and will work to resolve the situation effectively. We’ll stay in touch with you or your broker throughout.

Important information

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.