Get your claim started
We’ll need to know if another person or company is making a claim against you. You may also want to report an incident that could lead to a new claim being made against you. Find out how best to get in touch and how the process works.
How to get in touch
Please choose the category most relevant to the claim you want to tell us about.
Please only use the above numbers if your claim does not relate to a road traffic accident.
Road traffic accident
Please let our motor claims team know about this.
Or write to us
Send us full details of what happened and when, including your policy number, phone number and email address so that we can get in touch.
Aviva Liability Claims
PO Box 3456
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.