Group income protection claims
For group income protection schemes, simply get in touch with us to let us know about the absent employee.
Call us on: 0330 303 9973
Email us at: groupclaims@protection.aviva.com
We’re here to help 9am – 5pm Monday to Friday, except UK bank holidays
Please get in touch as soon as possible and no later than the fifth week of absence. We will then send you two claim forms - one for the employer and one for the employee to complete.
Once we are notified of an absence on a group income protection scheme, absent employees can benefit from tailored vocational rehabilitation.
Our approach to handling employee absences is built on the established premise that the earlier we can support an employee, the better the outcomes will be for them. That’s why we will help an employee back to work as soon as possible, rather than wait until the deferred period has expired.
How are absences reported?
Once we’re notified of an absence we will explain the vocational rehabilitation process. We will determine the employee’s eligibility for the insurance cover and if eligible, obtain the employee’s personal and contact information, together with any additional information about the reason for absence. We will always contact the employer first.
We have partnered with Proclaim Care, one of the UK’s leading rehabilitation specialists, to offer the vocational rehabilitation service. View our vocational rehabilitation process flow.