Group life insurance claims
It’s simple to make a claim. Just download our group life claim form, fill this in, and send back to us by email to groupclaims@protection.aviva.com.
If you're making a claim for a death in service pension benefit, download our death in service pension form. Equally, if you're making a claim for both, then please download both forms and fill in.
Once completed, please send the form(s) back to us by email at groupclaims@protection.aviva.com.
Our dedicated team will support you through the claims process. So, if you do have any questions, please call us on 0330 303 9973.
How we pay group life claims
Via Zedra Governance Ltd (Zedra)
If the policy is in the Registered Group Life Master Trust. or the Excepted Life Trust, the lump sum will be paid to Zedra, the professional trustees who oversee both trusts.
They'll contact you as the employer, next of kin and legal representative(s), of the deceased member in order to make a payment to the most appropriate beneficiaries.
If a nomination of beneficiary form has been completed, this will be taken into account by the trustees, however, it is important to remember it's not binding.
For lump sum claims, if the policy isn't in the Registered Group Life Master Trust or an Excepted Life Trust then we can pay the benefit in the following ways:
Via the scheme trustees
We'll pay the money to the scheme trustees via the trustee bank account detailed in section F on the group life claim form.
To the beneficiary directly. If the trustees don't have a trustee bank account and would like the benefit to be paid directly to the beneficiaries, complete section G of the group life claim form. This section allows for the maximum of two beneficiaries, and if there are more please take a copy of this section for the additional beneficiaries.
To the sponsoring company
If a registered scheme is set up under a standalone trust, and trust rules allow, we can pay directly to the sponsoring company. If this is required please let us know when you send the group life claim form back. We'll need a declaration to be completed, which we'll send to you. We'll also ask to see a copy of the trust deed.