Pathways to support a wide range of conditions
Tailored Support 
Practical and emotional help for employees before, during, and after a claim, with dedicated case managers and clinical expertise.
Specialist Pathways 
Condition-specific support for cancer, cardiac, mental health, musculoskeletal, neurodiversity, long-term illnesses and more.
Easy Process 
Quick referrals, e-signatures, needs assessments, and fast payment confirmation to reduce admin and speed recovery.
End-to-end support for every recovery journey
Simple claims process
- No forms to complete – refer an employee by phone, email or use our online claims tool
- E-signatures make providing consent quick and easy
- Initial needs assessment to understand symptoms, treatment pathways and barriers to work, then understand next steps
- Timely payment – aiming to confirm payment before the end of the deferred period
Dedicated case manager
- One dedicated point of contact to manage all aspects of the claim, including a financial assessment, early intervention, rehabilitation and return to work support
- The case manager can guide, support and advise you and your employee throughout your contact with Aviva
- Qualified in areas and disciplines including mental health and first aid.
Clinical expertise
In-house rehabilitation team and third-party specialists, including:
- Vocational Rehabilitation Consultants
- Consultant Medical Advisors, including our in-house Doctors’
- Nurses specialising in conditions including mental health, oncology, cardiology, occupational health and more
- Certified Disability Management Professionals
- A broad network of third-party rehabilitation partners specialising in condition-specific support
Our claims pathways in detail
We’re here for you and your workforce. Take a look at our pathways guide for full information on the support available.
Extra condition-specific support
We offer additional support for employees experiencing certain conditions:
Cancer pathway
Access to trained healthcare professionals including occupational therapists, chartered psychologists and physiotherapists. Emotional and practical support, post cancer treatment and rehabilitation support. Provided by internal and external clinical experts.
Cardiac pathway
The Cardiac Recovery Service and the other support available with our cardiac pathway can offer employees occupational therapy and vocational rehabilitation, advice, guidance and more. Provided by internal and external clinical experts.
Long-Term Condition Support Pathway
Tailored health coaching and rehabilitation for employees living with conditions like chronic fatigue, fibromyalgia, long COVID and more. Support includes psychological therapies, fatigue management, vocational rehabilitation, and return-to-work planning. Provided by internal experts and specialist partners.
Mental health pathway
From counselling and self-serve mental health support for mild symptoms, to private referrals for treatment for moderate or severe symptoms. Provided by internal and external clinical experts.
Musculoskeletal pathway
Help for acute symptoms of musculoskeletal pain and recovery from musculoskeletal surgery. Support includes workplace and ergonomic assessments and physiotherapy. Provided by internal and external clinical experts.
Neurodiversity pathway
Access to psychologists for screening assessments, workplace adjustments to improve an employee’s experience and performance at work, and neurodiversity coaching and training for employers. Provided by external experts.
Neurological pathway
Expert insights and expertise to maximise work potential, aid decision making, promote wellbeing and increase function. Provided by internal and external clinical experts.
Your employees deserve the best support
When illness or injury impacts your employees, the right approach can make all the difference. This video shows how Aviva Group Income Protection combines simple claims processes, dedicated case management and clinical expertise to help people return to health and work with confidence.
Transcript for video Group Income Protection claims pathways
Group Income Protection claims pathways
Good health counts for so much, so if an employee faces a long period off work due to ill-health or injury, it can create all sorts of worries. And for employers, employee absence brings its own challenges.
Our Group Income Protection claims pathways can help ease the strain for all. Even before absence occurs, we’re here for you.
Health can start to deteriorate while an employee is still at work, so engage with us early so we can step in and try to avoid absence. Where time off is needed to help manage symptoms and aid recovery, we’ll support you both, not only during the claims process, but throughout any eventual return to work.
We’ll assign a dedicated case manager to manage all aspects of your claim and aim to confirm payment before the end of the deferred period. They’ll take information by phone to understand symptoms, treatment pathways and any obstacles which might be preventing a return to work.
There are no forms to complete and our e-signature process makes providing consent quick and easy. Our pathways are adapted to the employee’s needs and circumstances.
In addition to our general pathway, extra support can be to employees with certain conditions, we may engage one of our rehabilitation partners to further support them clinically, practically or emotionally.
From early intervention, to rehabilitation, your case manager is there every step of the way. To offer the right care, they’re supported by a team of clinical experts, from psychologists to physiotherapists, occupational health nurses to psychiatric nurses and more.
And, they can expand their support to the line manager, HR or occupational health representative. Rehabilitation support is always considered. And, if needed, rehabilitative funding may be available.
If the time comes for your employee to return to work, your case manager will work with you both alongside necessary medical professionals to help devise and implement a safe and effective return to work plan.
Engage with us and let us take away some of the strain. For more information please speak to your usual Aviva contact or visit us online.
Aviva Group Income Protection
Workplace products that make a big difference
Group Critical Illness
We’ll pay your employees a tax-free lump sum if they’re diagnosed with a critical illness, or undergo surgery, covered by the policy.
Group Life Insurance
Financial support for loved ones if an employee dies in service, as well as access to everyday health and wellbeing services and legal support.
Business Health Insurance
Flexible solutions for your employees’ health and wellbeing with extensive cover than can be adapted to suit your business needs.