How can we help?
If you’re an employer or scheme administrator, this is where you’ll find all the contact information you need to get in touch with us to talk about your workplace pension.
To find the right contact details, please look at the pension subjects listed on this page and choose the most appropriate one for your query. You can also check our FAQ page for additional help and support.
For our joint protection, we may record and/or monitor telephone calls and save them for at least five years. Calls to 0800 and 0808 number from UK landlines and mobiles are free. Our opening hours may be different depending on which team you need to speak to.
New business enquiries
Get in touch if you would like help with these topics:
Setting up a new workplace pension scheme 
Moving your workplace pension scheme to us 
Getting a quote 
Policy-specific queries
Group Personal Pension plans (TK and SP)
Pension Plan (F)
For active schemes:
0800 068 1431
Monday to Friday: 9:00am to 6:00pm
For ex-scheme leavers:
(no longer active in a workplace scheme):
0345 602 9221
Monday to Friday: 9:00am to 6:00pm
Email: Customer.services@dgaviva.com
Pension Plans (PW, PP and ET)
Pension Plans (TL, SM and SQ)
Pension Plans (GS)
Scheme management queries
Get in touch if you would like help with these topics:
Using MyAvivaBusiness
If this is the first time you’re logging in or you need any extra help with any of these topics, please get in touch and we’ll be happy to help.
- Getting started with MyAvivaBusiness
- Queries relating to installation
- Uploading files
- Understanding auto enrolment
- Getting training for MyAvivaBusiness
Setting up payroll integration
Please contact your payroll provider to help you with any payroll enquiries.
Billing and administration
Now that you’re up and running, get in touch if you need help with:
- Billing
- Adding members to a scheme
- Making or amending contributions
- Queries relating to scheme administration duties
All other employer-related queries
Topics we can help with
- Queries about your existing workplace pension with us
- Promoting your pension scheme and the benefits to your employees
- Using targeted communications to help your employees understand their pension scheme
- Governance support
You can write to us at:
Aviva
PO Box 520
Surrey Street
Norwich
NR1 3WG
Workplace pension scheme members
The contact details on this page are for employers only. If you are a scheme member and want to talk to us about your pension, please go to our pensions and retirement support page.