New escape of water guidance

Published: 04 Jun 2025

Water leaks cause untold damage and disruption to many properties and are our most frequent property claim. Whether from an undetected leak in a concealed area or a sudden event involving pressurised water, simple planning and training can help ensure escape of water emergency events, when they occur, are managed promptly and calmly, helping to minimise the resulting damage.



Effective risk management not only helps prevent costly damage from water leaks but also plays a role in reducing overall water waste. How can you help your business mitigate these risks?

Access our resources today

  • Escape of Water – 10 Top Tips - this provides a summary of the main risk concerns along with practical guidance to help assess and reduce the potential for, and consequences of, escape of water events.
  • Escape of Water Stopcock / Shut Off Labels - these labels can be attached to your stopcock(s) to help quickly identify their location. It's important to regularly check your stopcock to make sure it turns on and off easily and acting quickly when you discover a water leak and turning off the water supply can help prevent damage and inconvenience.
  • Escape of Water Location and Emergency Contact Card - this card can be displayed in prominent areas so that in the event of an emergency, the location of stopcocks/shut off valves can be quickly identified and having emergency contact details close to hand can also help.  


Specialist Partners

We have Specialist Partners who can offer water leak detection and prevention solutions to help manage these risks, which are available at preferential rates and terms if you're an Aviva customer.

  • Leaksafe - can supply and install leak detection and suppression systems, which can be designed to automatically shut the water supply off, as well as send an immediate notification that will identify where in the building the leak has happened. Find out more.
  • Quensus - can provide water leak detection and prevention solutions by providing remote monitoring, real-time alerts and detailed reporting. Find out more.
  • SafetyCulture - can offer a training course on recognising and reducing escape of water risks. Find out more.

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