About Us

Delivering technical excellence to protect your business

Risk is a factor in every business. The form it takes varies, but it’s a constant that demands consideration if you want to protect your business from uncertainty. Aviva Risk Management Solutions – or ARMS for short, helps you to look at risks that arise in your place of work and put into action customised measures to control them. Whether your business is large or small, effective risk management today means fewer surprises and unexpected consequences in the future.

We’re dedicated to helping businesses manage risk – both today and in the future as your business evolves, offering a wide range of services and specialisms combined with decades of risk management experience. Always innovating, whether through surveys, in person, or digital resources, we aim to provide the latest best practice loss prevention guidance and solutions.

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Transcript  for video ARMS


Risk is a part of life

A part of business

But for business owners to have even greater peace of mind,

we take a prevention-first approach to risk management across…

Construction Risk Management - Through the lifecycle of the project

Review of construction methods and materials

Programme Milestones & Critical Path

Fire Risk Management & Hot Work Procedures

Assessment of water ingress and escape of water controls, including automatic shutoff devices

Quality Management Logistics & Procurement Strategy

Site security assessments

Property Risk Management - Helping businesses to keep their assets safe

Building construction and fire propagation analysis

Management programme review and standards development

Natural Catastrophe reviews including flood analysis, resistance and resilience measures

Aerial surveys using drones

Occupancy hazard and storage risk reviews

Security and Fixed Protection system reviews and acceptance testing

Use of thermal imaging technology

Liability Risk Management - Helping businesses manage health, safety and wellbeing

Slip assessments using the innovative Slip Alert tool

Claims reviews and incident analysis

Manual handing wearable technology

Support the development of mental health and wellbeing strategies

Claims Defensibility and Accident Investigation Training

Motor Risk Management - Helping businesses manage road risk effectively

Support with the move towards electric fleets and alternative fuels

Help identify key risks and incident trend analysis

Delivery of road traffic collision investigation training 

Advice on influencing driver behaviour, wellbeing, technology and innovation

Marine Risk Management - Delivering best practice loss prevention

Transit security review and cold chain assessments

Stock throughput, warehousekeepers, deterioration of stock surveys and freight liability

Project cargo reviews

Load and stow surveys

Renewable Energy and Engineering Risk Management - Support to manage emerging risks

Onsite reviews and desktop technology assessments

Management, maintenance and policy programme reviews

Provision of engineering machinery and equipment surveys and statutory inspections

Thought leadership on key sector trends and challenges

Financial Lines Risk Management - Helping to identify corporate risk exposure

Bespoke loss prevention audits, claims trend analysis and benchmarking

Identifying ESG impacts and emerging risks to the Financial Lines sector

Tailored risk mitigation strategies and advice

Seminars featuring leading UK and international partners

Cyber Risk Management - Preparing your business for cyber related risks

Ongoing device status monitoring and rapid threat detection

Cyber risk assessment and threat mitigation

Supporting  businesses to achieve Cyber Essentials Accreditation

Identifying and responding to reputational risks

Business Resilience and Sustainability - Helping businesses prepare for the future

Support with meeting sustainability goals safely

Understanding and managing climate change risks including transition risk

Business continuity plan review and development services

Supply chain analysis

Risk Engineering

Aviva Self-Assess platform, giving prevention advice on demand

Virtual risk management via secure video call technology

Website offering Loss Prevention Standards, Risk Management guides and tools

Working together to mitigate and manage risk

It takes expertise, delivered by our team of over 120 consultants

It takes simplicity, with support from our Centre of Prevention Excellence

It takes collaboration, working with Specialist Partners to complement our in-house capabilities

Partner services are provided at additional cost

It takes understanding, working closely with brokers and clients to create solutions

Aviva Risk Management Solutions

Delivering our prevention-first approach globally

It takes you

It takes partnership

It takes Aviva


Aviva Insurance Limited

Registered in Scotland, No. 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.


It takes Aviva 

Our technical specialisms

Business Continuity


Financial Lines


Property and Fire Protection

Renewable Energy and Engineering

Explore our capabilities and services

Understand the breadth and depth of our prevention solutions and services. 

Our aim is to deliver market leading services to our entire customer base. We have a team of over 140 risk consultants supporting thousands of businesses every year. Whether it's physical surveys, digital engagements, statutory inspections, advice via our risk helpline or access to our loss prevention standards or Specialist Partner network, we can help our customers meet their risk management and prevention needs.

Chris Andrews, Director of Risk Management Solutions
Chris Andrews, Head of Aviva Risk Management Solutions

We're award winning

Our Aviva Risk Management Solutions team are experts in helping to protect UK businesses from the risks they face. We’re proud of the awards the team received, and we thank you for your support.

Insurance Times Award for ARMS
CIR Risk Management Award 2021 - Risk Management Specialist Company of the Year - Medium / Large
Insurance Post - The British Insurance Awards 2021 Winner - The Risk and Resilience Award

Meet the teams

Global Corporate and Specialty

Chris Andrews

Director of Risk Management Solutions


Gill Milner

Head of Risk Management Solutions - Casualty Classes


John Mellon

Head of Risk Management Solutions - Asset Classes


Jonathan Cross

Technical Account Manager – Property Investors


Kevin Lyons

Risk Manager - Protection Solutions


Nigel Haddock

Engineering Inspection Leader


Sarah van Daalen

Technical Account Manager – Financial Lines


Sarah Woodrow

Prevention Solutions Leader


Simon Cook

Technical Account Manager – Corporate Property


Tariq Dawood

Technical Account Manager – Renewables


Mid-Market and Digital

Justin Linney

Head of Risk Management Solutions - Mid Market & Digital


Jacqueline Few

Risk Manager – North


Michael Flowers

Risk Manager – Scotland and Northern Ireland


Nicholas Beattie

Risk Manager – Midlands


Peter Holmes

Risk Manager - Business Continuity Management and Cyber


Rebecca Saunders

Risk Manager – South West and Wales


Simon Napier

Centre of Prevention Excellence Leader


Tim Stevens

Risk Manager – London and South East


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Need further help or assistance?

Call our Risk Help Line to speak to our Risk Management Solutions team for help and advice on

0345 366 6666

Opening times: Monday - Friday* 9:00am - 5:00pm

* Excludes Bank Holidays. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection telephone calls may be recorded and/or monitored.