Managing public and products liability risks is essential to help protect your business. This includes risks such as injury to a customer or member of the public on your premises, injury arising from your business activities, or damage to third-party property caused by your employees. Additionally, a product you've manufactured, supplied or sold could cause injury to the purchaser or another user or damage to their property.
Did you know?
92
members of the public were killed in work-related accidents in 2024/251
£68,912,973
in consumer and business detriment was dealt with by the National Trading Standards Teams and Workstreams in 2024/20252
Guidance to help manage public and products liability
Download our range of Loss Prevention Standards (LPS)
Our Specialist Partners to manage public and products liability
To access these solutions at preferential rates and terms, contact our Specialist Partner.
The Royal Society for the Prevention of Accidents (RoSPA)
Health and Safety Training
RoSPA offer an extensive range of safety training courses, ranging from one-day Risk Assessment training, to accredited qualifications from the National Examination Board in Occupational Safety and Health (NEBOSH). Their courses can be delivered virtually or in classroom face-to-face style in-house within your organisation.
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Guidance by Risk Type
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Need further help or assistance?
Call our Risk Helpline to speak to our Risk Management Solutions team for help and advice on
0345 366 6666
Opening times: Monday - Friday* 9:00am - 5:00pm
Email us at: riskadvice@aviva.com
* Excludes Bank Holidays. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection telephone calls may be recorded and/or monitored.
Contains public sector information licensed under the Open Government Licence v3.0.
1 RIDDOR, Work-related Fatal Injuries in Great Britain, provisional figures to be confirmed in July 2026
2 National Trading Standards Annual Report 2024-2025 - published 3 June 2025