Wellbeing services

Who cares wins

Live smarter with a new approach to wellbeing

We’re dedicated to helping people live their best lives. That means encouraging them to consider their wellbeing in terms of everything they do – the way they work, what they eat, how active they are, their mental health and how they spend and save their money. By promoting healthier habits and incremental shifts in attitudes and actions we help people make informed, balanced and positive lifestyle choices.

Aviva services

Aviva can help make this happen by providing services which support the three pillars of wellbeing – physical, mental and financial:

Physical wellbeing services

Our physical wellbeing services could help you create a happier, healthier and more productive workforce, while working to reduce absenteeism, presenteeism and the associated costs.

Mental wellbeing services

Our mental wellbeing services could help you build a mentally resilient workforce, offering proactive and reactive solutions to help address potential problems before they become more serious.

Financial wellbeing services

Our financial wellbeing tools support and educate your employees with everything from how they spend and save their money, through to encouraging future savings and investments.

Why Aviva?

We're a financial services provider with millions of customers, and with years of experience, our services can help businesses create healthier, happier and more productive workforces. We offer a range of wellbeing services to support the needs of your business and employees, helping you improve employee engagement and helping to keep your staff in work.

Who’s eligible?

Our wellbeing services are currently available as a value-added service to corporate Private Medical Insurance customers, who have 1 - 249 employees covered on the policy. The services are available to residents of Great Britain, Northern Ireland, the Channel Islands and the Isle of Man at home or abroad.

See our services

Aviva Wellbeing

Where there’s wellbeing there’s a way

What is it?

By accessing an easy-to-use app, employees can enjoy a broad range of services, activities and support material. Aviva Wellbeing syncs seamlessly with most popular apps and wearables, so your employees can view their wellbeing data in one place.

How is it helpful?

The Aviva Wellbeing app is designed to enhance team spirit in small and medium sized enterprises.

Whether your employees want to sleep more, stress less, lose weight, get fit, manage money or live healthier, Aviva Wellbeing could help them unleash their unique team spirit and support them to achieve lifelong change - one easy step at the time.

It can save the time and cost of building workplace wellbeing initiatives independently. There’s also the potential to improve staff retention, employee engagement, resilience and productivity.

By supporting the wellbeing of your employees, the app helps safeguard against a wide range of business risks, including low morale, poor productivity and absenteeism.

The app offers access to:

Workplace challenges
Your workplace’s unique team spirit could get a boost from the Aviva Wellbeing app. Insured employees can join fun challenges for every fitness level, so they can compete with their colleagues.

Helpful hints and tips
Your insured employees can enjoy health-related hints, tips and encouragement to get the most out of the app and their busy lifestyles.

Easy-to-follow action plans
Individual easy-to-follow action plans empower your employees to reach their goals.

Syncs with popular apps and wearables
Works seamlessly with most popular fitness apps and wearables. This means your employees insured on your PMI and their adult dependants can view their wellbeing data in one place.

Content that counts
Relevant and timely health-related content to support your insured workforce’s wellbeing journey.

Offers and discounts
Your insured employees can access offers and discounts to help them stay on track.

Track progress goals over time
Your insured employees can add new health and wellbeing goals to track progress over time

How can employees get this service?

Aviva Wellbeing is provided to insured employees and insured adult dependents at no additional cost. Details on how to access this service will be provided within member literature.

This service is a non-contractual benefit Aviva can change or withdraw at any time.

For more information

For 100 to 249 employees

0800 001 4272

Monday to Friday 9:00 to 17:00

For our joint protection, calls may be monitored and/or recorded.

For 2 to 99 employees

0800 158 5182

Monday to Friday 9:00 to 17:00

For our joint protection, calls may be monitored and/or recorded.

Aviva Digital GP

Doc around the clock

What is it?

Aviva Digital GP, provided by Square Health, is like putting a GP in your employee’s pocket. It’s an app which gives your eligible employees access to the guidance they need from an NHS-registered private GP via the app, with unlimited video consultations, 24/7. (all NHS England exemptions accepted).

As a valuable employee benefit, Aviva Digital GP could help with the general attraction and retention of staff.

How is it helpful?

Aviva Digital GP could help minimise downtime when employees need a GP consultation or are seeking medical advice, giving your eligible employees swift and convenient access to GP video consultations and repeat NHS prescriptions.

The app offers access to:

GP choice
Your eligible employees will be offered both male and female GPs to choose from. They can also select to search for a GP whom they have seen previously, via the app, within the last six months in order to book directly with them –subject to availability. Additionally, they can review GP bios and make a selection based on who best suits their needs according to the GP’s profile.

Repeat NHS prescriptions
They can order prescribed repeat medication within the app (all NHS England exemptions accepted) and get free UK delivery.

Private prescription delivery service
Your eligible employees have the option to choose delivery of medication to their home, office or other nominated location, or they can choose to collect from their local pharmacy. All private prescriptions will carry an associated charge.

Employees can add child cover
If your eligible employees have any children under 16 they can add them to their account for paediatric consultations, with a limit of up to 10 children per member.

When time matters, this app helps
Video consultations can help save time, with no need to visit a GP surgery. Your eligible employees could have an appointment in as little as 30 minutes and can be booked 24/7 – most are available on the same day. Their appointment slot with their selected GP will last for up to 15 minutes.

Consultation Advice
After your eligible employee's GP consultation, they will be able to see the advice they have been given and consultation history within the app.

Other services
The Aviva Digital GP service provides your eligible employees with the opportunity to consult with NHS registered GPs on a private basis. This is separate to services provided on the NHS. They maybe required to pay a nominal fee for other services in the app that they may wish to use, such as the provision of private prescriptions or fit notes. The service will always notify them of any fees for services available within the app prior to any charge being made. Your eligible employees are under no obligation to use these additional services. Repeat prescriptions are available in-app via NHS England rates and exemptions with free trackable UK delivery.

Who’s eligible?

Aviva Digital GP is available to all Aviva Health customers who are residents of Great Britain, Northern Ireland, the Channel Islands and the Isle of Man at home or abroad.

How can employees get this service?

Eligible members will be invited to register with and start using Aviva Digital GP after their employer purchases an eligible policy with Aviva.

This service may be a non-contractual benefit that could be changed or withdrawn at any time. Your eligible employees should therefore check all of the relevant terms and conditions that apply and the privacy policy – these can be viewed in-app before they sign up.

Guidelines during COVID-19 pandemic

During this uncertain time, your eligible employees should continue to use Aviva Digital GP as usual for non-COVID-19 related illnesses or questions. The service is there to help, particularly when it may be harder for them to get into their usual primary care practice, or they may be self-isolating and unable to go out.

If they have any symptoms or questions regarding COVID-19, they should follow the latest NHS guidance detailed at www.nhs.uk/coronavirus

For more information

For 100 to 249 employees

0800 001 4272

Monday to Friday 9:00 to 17:00

For our joint protection, calls may be monitored and/or recorded.

For 2 to 99 employees

0800 158 5182

Monday to Friday 9:00 to 17:00

For our joint protection, calls may be monitored and/or recorded.

Get Active

Take the weight off your wallet

What is it?

Get Active provides your insured employees with access to offers at health and fitness clubs nationwide, helping to support their health, wellbeing and fitness goals. 

Cancer Care with Get Active offers discounted products and services that can help your insured employees with the daily living adjustments a cancer diagnosis and treatment can bring. There are also offers on services and experiences that may enhance quality time spent with family and close friends.

How is it helpful?

We can help your employees stay fit, happy and healthy - with discounts available from many health and fitness clubs - plus savings on at-home fitness and online workouts.

Healthy discounts
Insured employees can make great savings on online work-outs and at-home fitness, memberships at over 3,000 UK gyms and a range of other products and services to help keep them healthy and active, indoors or out.

Helping insured employees get fitter, happier and healthier
The benefits of regular exercise - inside or outside the home - could mean a fitter, healthier and happier workforce. In turn, this could lead to increased employee engagement and productivity.

Cancer Care with Get Active

Whether your insured employees need to access the cancer care offers for themselves or to help support loved ones or those close to them following a cancer diagnosis, the service is available to use any time, not just during a claim.

How can employees get this service?

Get Active is available free of charge to insured members. Details on how to access this service are provided in member literature.

To find out more about Get Active and read the terms and conditions.

This service is a non-contractual benefit Aviva can change or withdraw at any time.

For more information

For 100 to 249 employees

0800 001 4272

Monday to Friday 9:00 to 17:00

For our joint protection, calls may be monitored and/or recorded.

For 2 to 99 employees

0800 158 5182

Monday to Friday 9:00 to 17:00

For our joint protection, calls may be monitored and/or recorded.

Line Manager Toolkit

Good interventions start here

What is it?

The Aviva Line Manager Toolkit aims to help line managers spot the warning signs of poor mental health, identify reasonable adjustments and manage professional boundaries. It also empowers them to feel more confident in having supportive conversations with team members, so they can address issues before they become more serious.

Mental health support from the experts

Neither you or your line managers may be psychologists, but it could be useful to be able to identify signs of poor mental health to support the resilience of your business and the individuals who help make it work. Aviva's video modules are developed in partnership with mental health professionals who have a strong reputation for clinical expertise and in-depth understanding of innovative digital healthcare.

How is it helpful?

The Aviva Line Manager Toolkit consists of video modules, designed by clinicians, which can increase awareness of employee mental wellbeing. It can be used to help your managers identify employee behaviours and implement early intervention strategies.

The content includes example scenarios, encouraging line managers to consider how to apply the offered techniques. Your managers can also 'self-serve' each module at a time that suits them and revisit any time they need to.

Empower your line managers to spot the warning signs of poor mental health
The digital Aviva Line Manager Toolkit provides clinically underpinned, bite-sized videos, designed to help your line managers identify signs and symptoms of poor mental wellbeing among team members, both in the physical and remote work environment.

More confident supportive conversations
The Aviva Line Manager Toolkit can help line managers feel more confident in holding appropriate and supportive conversations with team members, so they can address mental wellbeing concerns before they become more serious.

Help your line managers better support employees to stay in, or return to work successfully
Supporting an employee with poor mental health to stay in work, or managing a successful return to work after mental health leave, is critical. The Aviva Line Manager Toolkit provides key information and guidance for line managers on the adjustments and adaptations which could be made to support their team members.

Support your line managers to manage their own mental health needs
Line managers play an important role in supporting your employees’ mental health and wellbeing, but they need to look after themselves too. The Aviva Line Manager Toolkit provides staff with key information on how to manage professional boundaries while supporting their team and how to respond to their own mental health needs.

How can line managers access this service?

The Aviva Line Manager Toolkit is available after purchase of an eligible policy with Aviva. Details on how to access the Aviva Line Manager Toolkit are provided within Group Administrator literature.

This service is a non-contractual benefit Aviva can change or withdraw at any time.

For more information

For 100 to 249 employees

0800 001 4272

Monday to Friday 9:00 to 17:00

For our joint protection, calls may be monitored and/or recorded.

For 2 to 99 employees

0800 158 5182

Monday to Friday 9:00 to 17:00

For our joint protection, calls may be monitored and/or recorded.

Stress Counselling

A little more conversation

What is it?

The Stress Counselling helpline is a service that offers insured members over the age of 16 the chance to talk in confidence to trained counsellors about issues that they feel are causing stress.

The helpline can be a good place for employees who need help with personal or work-related stress issues. Talking and sharing can be the first step in helping to work through problems and resolve them, aiming to achieve the best outcome for employees and employers.

How is it helpful?

Stress can develop when your employees feel they are having difficulty with the demands and expectations they face. This carries risks for your business, such as increased absenteeism, lower productivity, and low levels of morale.

The helpline makes it easier for employees to get confidential help is as soon as possible. Early intervention helps – letting issues build over time can create bigger problems down the line.

How can employees get this service?

The Stress Counselling helpline is provided to eligible employees at no additional cost and is available to members aged 16 or over. Details on how to access this service are provided within the member literature.

For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free.

For more information

For 100 to 249 employees

0800 001 4272

Monday to Friday 9:00 to 17:00

For our joint protection, calls may be monitored and/or recorded.

For 2 to 99 employees

0800 158 5182

Monday to Friday 9:00 to 17:00

For our joint protection, calls may be monitored and/or recorded.

Mental Health Support articles

A weight off your mind

What is it?

Aviva provides access to information and advice that can help employers, line managers and employees combat mental ill health, stress and anxiety.

How is it helpful?

Research shows that mental health in the workplace is of increasing concern for British businesses. 17.9 million working days are lost to work-related stress, depression and anxiety each year*.

The service provides online information for employers and employees looking for support with mental health.

How can employees get this service?

Access to these articles are provided to the Group Administrator and eligible employees at no additional cost. Details on how to access the information is provided within Group Administrator and member literature.

*Source - Aviva Health of the Workplace research conducted by YouGov Plc. Employer sample size: 1021 and employee 2,023 adults. Fieldwork 1 - 9 November 2019. Figures weighted and are representative of all GB adults (aged 18+).

This service is a non-contractual benefit Aviva can change or withdraw at any time.

For more information

For 100 to 249 employees

0800 001 4272

Monday to Friday 9:00 to 17:00

For our joint protection, calls may be monitored and/or recorded.

For 2 to 99 employees

0800 158 5182

Monday to Friday 9:00 to 17:00

For our joint protection, calls may be monitored and/or recorded.