My Health Cash Plan

Help your employees with their everyday health costs

My Health Cash Plan for Groups

When it comes to cash plans, we know how important it is to have a straightforward claims process. We’ll make sure that employees are speaking to friendly experts whenever they need advice about making a claim.

Our simple, three-step claims process

In general, to make a claim, your employees will simply need to follow these three steps:

Step 1


Check to make sure the cost they wish to claim for is covered by your company's policy. This information will be in their policy schedule, but they can call us if they’re unsure.
Step 2


Download and complete a claim form (PDF 0.2MB) or call us on 0800 158 5191 and we’ll send a claim form in the post.
The claim form will need to be signed or stamped by the provider of the service(s) or treatment, where requested. The completed form can then be sent to us with all original receipts.

Calls may be monitored and/or recorded.
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Step 3


We’ll process the claim and pay back their eligible costs up to the limits in your company’s policy.

My Health Cash Plan for Groups - information for employees

My Health Cash Plan for Groups gives you cash back as a contribution towards the cost of day-to-day routine healthcare bills – things like appointments with your dentist or optician.

It's a benefit that's been given to you by your employer, so the best person to ask about your policy's specific details is your group administrator. In a small company, this may be someone in your administration or finance team. In a larger business, it will usually be a member of your Human Resources department.

Your policy schedule will show details of the benefits available to you. If you'd like a copy of the terms and conditions containing full details of the benefit terms, conditions and exclusions that apply to your cover then please contact your group administrator in the first instance. Or, if your company is large enough to run an intranet, you may find more information there.

The following information may be useful to you as an employee enjoying the benefits of a health cash plan policy:

How do I make a claim on a My Health Cash Plan for Groups policy

Where can I find details about my gym discount?

What is the Stress Counselling helpline?

I want to comment on your service. How do I do that?

Contact us

To discuss your policy:

0800 158 5190

Monday to Friday: 9:00 to 17:00

Calls to and from Aviva may be monitored and/or recorded.

To make a claim:

0800 158 5191

Monday to Friday: 9:00 to 17:00

Calls to and from Aviva may be monitored and/or recorded.