We’re working hard to be here for you
We’re committed to following the latest government advice, so we can help keep our colleagues safe while offering the best possible service.
We understand you will have questions about your Aviva business policies in these uncertain times, so we’ve included information on how the COVID-19 pandemic is affecting your products and services, and how you can contact us.
Our policies and what you need to know
In line with the latest UK government announcement, we've updated our most frequently asked questions.
These links give you more detail on how the current situation is affecting the different business policies we offer and what steps we have taken to support our customers.
FCA Test Case Update
Workplace Savings & Retirement
Business Health Insurance
Payment deferral available
Defined Benefit Solutions
Access COVID-19 updates for personal policies
About Aviva PLC’s financial position
We’ve been in this industry for over 300 years, so we’re well versed in weathering financial storms and crises. So we’ve applied all that experience to the current situation. We're watching it closely. As at the end of Q3 2020, we have a significant capital surplus of £11.8bn.
What this means for our customers
This financial position, together with our business resilience and risk reduction strategies, means we’re very confident in our ability to keep meeting our commitments to our customers.