A collaborative approach
Aviva's processes are straightforward and built around the needs of businesses and their employees. They will always be ready to help employers benefit from the insight gained as a major provider of workplace pension schemes.
Your client relationship manager
You can rely on the dedication and commitment of a client relationship manager who will be your single point of contact with Aviva. They’ll provide appropriate and timely support, based on a close understanding of your employees’ needs and desired outcomes — as well as your own agreed objectives.
They’ll also help you by:
- Linking with our expert technical pension teams.
- Sharing fresh ideas, innovative thinking and relevant thought-leadership.
- Working alongside a dedicated UK-based team, with their own helpdesk facilities and administration resources, all based within the same location.
- Regularly reporting on governance issues, as well as providing updates from the Master Trust employer webinars forum and on any new proposition developments.
- Offering bi-annual employer webinars with Trustees in attendance. These would cover new developments and feature input from guest speakers, as well as offering the opportunity to talk to the Trustees directly.
- The Trustees and Aviva hold webinars for employers to update on key matters and developments.
Supporting your members when they need it most
Aviva’s unique scale and experience puts us in the ideal position to bring your members comprehensive support. More than 800 pension specialists provide a nationwide network of expertise, always ready to go the extra mile to help you and your employees.
The Trustees have a dedicated Member Experience and Communications Committee to oversee and develop the entire member interaction and journey within the Trust. They are implementing a clear, comprehensive communications strategy.
Aviva’s member communications seek to combine financial education with carefully tailored content designed to maximise engagement. By segmenting data and drawing on topical insight, they provide material relevant to individual members’ life stages and circumstances. This is done by:
- Continually monitoring and evaluating customer satisfaction to meet and exceed expectations.
- Developing a transformation programme for 'putting members first', making it exceptionally easy for them to do business with Aviva.
Instant insight for employers
Instant insight for employers
Providing quality insight isn’t enough. It’s also crucial that your pension scheme is easy to access, readily understandable and responsive to input. Aviva does this by:
- Providing a clear dashboard overview of your scheme
- Making it easy to upload members and contributions
- Empowering you to notify us of bulk or individual leavers with ease
- Putting full scheme demographics at your fingertips, including:
o Products
o Membership
o Investment choices
o Contributions
o Leavers
Simple, consistent and seamless service
Aviva’s approach to service is based on three key principles, all centred on simplicity and careful understanding of customer needs:
- Digitalisation — developing intuitive solutions to make it easier for members, from digital signatures to increasing online capability and providing a live chat facility.
- Automation — automating high volume, low complexity demands, to improve straight-through processing and increase first-point resolution.
- Paperless — providing members with options on how they receive key communications.
Business perspectives
Expert business insight and analysis

Health & Wellbeing / 19 May 2022
Why supporting menopause in the workplace is important
Deborah Garlick, Director at Henpicked: Menopause in the Workplace, explains why introducing menopause support at work makes sense for savvy organisations.
Read more

6 May 2022
4 ways SMEs can take the sting out of loneliness
As SMEs busily grow their hive, are they too busy to notice the workers who may stray from loneliness? They may be, but here are four ways to bring the colony together.
Take the stinger out

4 May 2022
Good medicine: what we can all learn from ‘social prescribing’
Social prescribing is a term that’s gradually becoming better known. It’s a way of describing the process of a GP or other NHS professional referring a patient to non-clinical services to help with their health and wellbeing.
Learn more

26 Apr 2022
Partner up to tame down workplace stress and anxiety
Work may sometimes feel like a sabre-toothed tiger is chasing you. So, is it the employers’ or employees’ responsibility to tame the tiger? Partnering together is key.
Tame the tiger

Pension / 22 Apr 2022
Taking your employees from work to retirement with an Aviva workplace pension
How does your workforce turn their pension pot into money in their pocket?
Learn more

Pension / 21 Apr 2022
What’s driving the move to master trust?
What's the attraction?
Discover more

6 Apr 2022
Seven ways to manage stress and anxiety
Life has the ability to put a spanner in the works at any time, so it’s normal that you and your employees could feel stressed from time to time.
Discover our tips

6 Apr 2022
Tune in, drop out disengagement: 5 ways to connect on ESG pensions
If members could watch their pension as a TV show, would they change the channel or have their nose to the screen?
Tune in now

Health & Wellbeing / 22 Dec 2021
5 ways alcohol awareness can be part of your wellbeing strategy
Don Shenker, founder of the Alcohol Health Network, explains why alcohol awareness should be part of a wider wellbeing strategy.
How to raise awareness

Sustainability / 20 Dec 2021
ESG and ethical investing: what’s in a name?
In recent years, ESG and ethical investing have become part of mainstream investing.
Read more

Good business / 24 Nov 2021
Mid-life MOTs… an employees’ tune-up for a better retirement
The journey to retirement is a long one, and plenty can change along the way.
Start up your MOT

Sustainability / 2 Nov 2021
Pension power: our best defence against climate change?
Shane O’Brien shows how we can all do our bit to help turn villains into heroes on climate change.
Feel the power

Sustainability / 29 Oct 2021
Investing to improve the world we live in
Laura Stewart-Smith explains how providers and pension schemes can keep members aware and engaged with ESG investing.
How you can help

20 Oct 2021
Wellbeing and business risk: what can’t be left to chance
Debbie Bullock, Aviva’s Wellbeing Lead, on why wellbeing is a business risk that needs to be taken seriously.
Avoiding risk

15 Oct 2021
Menopause is a business issue: what can employers do to help?
Aviva UK Health Medical Director Dr Doug Wright discusses ways to support employees experiencing the menopause and help them stay in work.
Be prepared

13 Oct 2021
How the Retirement Living Standards can improve pension incomes
The Pension and Lifetime Savings Association (PLSA)’s Retirement Living Standards were recently updated. Discover how Aviva embeds the new figures in various initiatives.
Play your part