.$16x9-desktop-full-large-hd$.jpg?$16x9-desktop-full-large-hd$)
What is Aviva DigiCare+ Workplace?
The Aviva DigiCare+ Workplace app offers you and your employees insured under a Group Protection policy, access to a range of services to help them look after themselves. Provided by Square Health, the services can help users detect, manage, and prevent physical and mental health problems.
The app could help you:
- reduce sickness absence or presenteeism
- improve the health and wellbeing of your workforce
- attract and retain talent
The app and services give access to a network of medical professionals. The services are designed to help you and your employees:
- keep your health on track with an annual Health Check
- access GP advice quickly and conveniently
- look after your mental health
- access nutritional support
- obtain a second medical opinion
Aviva DigiCare+ Workplace services
Annual Health Check
Digital GP
Mental Health Consultations
Nutritional Consultations
Second Medical Opinion
Service allowances
There may be limits to the number of times the Aviva DigiCare+ Workplace services can be used. Full allowances can be checked within the app.
Allowances for the following services are increased if you or an employee is insured under more than one Group Protection policy: Digital GP, Mental Health Consultations and Nutritional Consultations. (Two policies: double the services, three policies: triple the services).
Terms and conditions
The app and services are non-contractual benefits Aviva can change or withdraw at any time. To be eligible for the Aviva DigiCare+ Workplace app and services, employees must be permanent residents of Great Britain, Northern Ireland, the Channel Islands, or the Isle of Man.
Terms apply to all services. Users will need to agree to these before using the services.
Personal data is collected and used in accordance with the Square Health privacy policy found here.
Other services available through the app
Wellbeing library
Get Active lifestyle discounts
Terms and conditions
These are non-contractual benefits Aviva can change or withdraw at any time. To be eligible for these services, employees must be permanent residents of Great Britain, Northern Ireland, the Channel Islands, or the Isle of Man.
Take a look at this short video, which explains the services available with Aviva DigiCare+ Workplace:
Transcript for video Aviva DigiCare+ Workplace
It's important for us all to look after our physical and mental health. The Aviva DigiCare+ Workplace app can help you do this, offering a range of health-related benefits. Giving access to a large network of medical professionals.
The app and services are available to employees insured under one of Aviva's Group Protection policies. And are provided by Square Health. They're noncontractual benefits that Aviva can change or withdraw at any time.
Terms and conditions apply. These can be viewed within the app and must be agreed to before use. The privacy policy can also be viewed in-app before signing up. The app and services are available to employees who are permanent residents of Great Britain, Northern Ireland the Channel Islands or the Isle of Man. There may be limits to the number of times these services can be used. Full allowances can be checked within the app.
We all know how important it is to keep on top of our health, but we don't always give it the attention it needs.
Aviva DigiCare+ Workplace offers an annual health assessment through a quick self-administered fingerprick blood test which can be taken at home and posted back to Square Health for analysis.
The test looks at 20 different health markers to help spot problems early on including the risk of diabetes, cholesterol status and liver health.
Test results are received in a personalised health report which will include any recommended courses of action. A regular health check can help keep on top of health concerns, detect issues early and prevent future health problems.
It's not always easy to get a doctor's appointment so the digital GP service helps to provide a solution for non-emergency health matters.
Available between 8am and 8pm, 7 days a week, and offers 20- minute video consultations with a registered GP. Available to you and your eligible family members, it offers medical advice and guidance and the peace of mind of being able to speak to a doctor quickly.
There's an option to view GP biographies before booking a consultation and to keep the same GP for multiple appointments. Simply complete a short section within the app to give some health background, then book the appointment.
With appointments usually available within 3 hours, it offers fast flexible access to medical advice.
Medication costs apply and if the next day at home delivery service is selected, then delivery charges will also apply.
This service is useful for everyday medical issues which normally mean a visit to the GP.
An initial diagnosis can come as a huge shock so a second opinion could offer new information and give some peace of mind.
The second medical opinion service gives access to a network of UK based clinical experts covering physical and mental health conditions.
They can provide their medical opinion on a diagnosis originally given by a primary UK treating consultant.
Aviva DigiCare+ Workplace allows you to share your second medical opinion consultations with your eligible family members. It offers face to face, telephone or in app consultations, a medical expert is then chosen based on their field of expertise or location.
Once the necessary medical records are gathered the experts will review the case and issue a report detailing their diagnosis and recommended treatment plan. A second medical opinion could offer the confidence to make important decisions about health and treatment paths.
Mental health is as important as physical health, acting quickly to prevent and detect mental wellbeing issues and getting help as early as possible can make a big difference.
Aviva DigiCare+ Workplace Mental Health Consultations offers you and your eligible family members quick access to tailored advice from qualified therapists.
Whether its workplace stress, money worries, big changes in life or other events that can affect our mental wellbeing, this confidential service can help.
Generally, within 48 hours patients can get advice from a psychotherapist or cognitive behavioural therapist by video or phone, from the privacy of their own home. It could help avoid potential NHS waiting times and private treatment costs.
Therapists provide advice and devise a personal treatment plan and if needed can signpost to further support. It also provides emotional support if faced with bereavement.
It makes good sense to establish a healthy relationship with food, nutrition affects our physical and mental health and wellbeing. Understanding more about it can help reset relationships with food and encourage long term lifestyle changes.
Through Aviva DigiCare+ Workplace, nutritionists offer advice on healthy eating plans and encourage accountability for food choices and help to break bad habits.
You have access to thirty-minute consultations with a trained nutritionist, which you can share with your eligible family members.
The nutritionist will develop a tailored personalised plan based around lifestyle factors such as sleep and stress. The advice aims to help establish relevant and achievable goals, focused around nutrition and lifestyle strategies.
For more information about our products and Aviva DigiCare+ Workplace please visit us online.
How to launch Aviva DigiCare+ Workplace
If you already have a Group Protection policy in place, you’ll need to log in to the Square Health Customer Portal to begin the registration process.
To request access to the portal, please contact your usual Aviva contact or email the information below to us at digicare@aviva.com.
- Scheme name
- Scheme number
- Employer (contact) name (the person who will access the employer portal)
- Employer (contact) email address
- Employer (contact) telephone number
- Product activation date (the earliest date you’d like employees to be invited to download the app)
Once you’ve registered, you’ll receive further instructions inviting you to load the email addresses of all insured employees into the portal.
Visit your Employer Hub for more details.
Customer stories
Transcript for video Marlena Story
So my name’s Marlena, and I’m 25 years old, I am a Protection Adviser and I have been advising now for just over 5 years.
I speak to my clients every single day, why they need protection and why it’s so important and one day I just thought Marlena you need to take your own advice.
Because when you are fit and healthy you just never know if it’s going to stay that way or if something’s going to happen in the future.
Usually I’m quite bubbly, I’m really outgoing, I love socialising, going out with my friends. But I just started to feel more run down.
Um, so I did think actually this is not like me. So I turned to my Doctors and I told them the symptoms that I was feeling. So, one of the symptoms was, you know, migraines, nosebleeds, just feeling like you’ve got no energy whatsoever even though I’ve just woken up.
But they did kind of say, have you considered long Covid but I just felt within myself no, this is just not right how I’m feeling so I did turn to my Aviva policy for support.
So within my policy, I’ve got an amazing benefit called DigiCare+ which includes a lot of benefits such as annual health check, a private doctors appointment and also dietician sessions.
But I just thought to myself, actually the main one that I need is the annual health check, first, which is a really quick finger prick test, and then after that I’ve had a full report come back to me within days which showed me exactly what potentially could be wrong.
And I went on my app and really quickly I managed to get an appointment, which was a video appointment with a Doctor and they were able to explain to me what the results meant.
Probably one of the biggest concerns was my white blood cells, which we didn’t understand why they were so low. I felt it was really important to go and get that checked out.
So I’ve called my Doctors just to say that I did go privately to have a look at what was going on.
After I’ve explained my results roughly they actually said OK maybe you do need to be seen by a Doctor, which really did open a lot of doors because the next day I had a blood test and they’ve said we need to go and investigate it further.
Once they referred me to the hospital, they then diagnosed me with chronic fatigue syndrome.
And obviously I felt like that was actually one of my most stressful and anxious times.
I’m quite an anxious person as it is and then knowing that actually, you might not be OK was just another level of anxiety.
So within my DigiCare+ you do also have some counselling sessions included.
It was really nice just to speak to someone and again feel like you are being heard and they are listening to you.
I feel like without that DigiCare+ I would not be able to get to the bottom of my health.
With me having such a great experience with using DigiCare+,
it makes the conversation with my client a lot better because they can really see the value of the benefit.
For more information on Aviva protection products and the wellbeing services available,
visit us online or speak to your financial adviser or your employer.
The annual Health Check and the digital GP services are wellbeing services that are available with the Aviva DigiCare+ app that is accessible with all eligible Aviva Protection products,
and the Aviva DigiCare+ Workplace app that is accessible with Aviva Group Protection products.
The apps and services mentioned are provided by Square Health.
They are non-contractual benefits that Aviva can change or withdraw at any time.
Terms, usage limits and residency restrictions apply.
Useful employer resources
Need some help?
If you have any questions, please get in touch with your Aviva Client Relationship Manager or Financial Adviser.
For Aviva DigiCare+ Workplace registration queries email: digicare@aviva.com
For Aviva Smart Health which is applicable to Aviva Protection UK Customers (formerly AIG Life) please visit smarthealth.aviva.com for more information.
You might also be interested in
Group Income Protection
We can support employees on long-term absence due to illness or injury, and our clinical intervention is designed to help them make a safe, timely return to work.
Group Critical Illness
We'll pay your employees a tax-free lump sum if they're diagnosed with a critical illness, or undergo surgery, covered by the policy.
Group Life
Financial support for loved ones if an employee dies in service, as well as access to everyday health and wellbeing services and legal support.
Aviva Flex-pertise™
Aviva Flex-pertise™ is our flexible benefits package, which gives your employees greater flexibility and control over the cover they receive.