What is Aviva DigiCare+ Workplace?
The Aviva DigiCare+ Workplace app offers you and your employees insured under a Group Protection policy, access to a range of services to help them look after themselves. Provided by Square Health, the services can help users detect, manage, and prevent physical and mental health problems.
The app could help you:
- reduce sickness absence or presenteeism
- improve the health and wellbeing of your workforce
- attract and retain talent
The app and services give access to a network of medical professionals. The services are designed to help you and your employees:
- keep your health on track with an annual Health Check
- access GP advice quickly and conveniently
- look after your mental health
- access nutritional support
- obtain a second medical opinion
Aviva DigiCare+ Workplace services
Annual Health Check
Mental Health Consultations
Second Medical Opinion
There may be limits to the number of times the Aviva DigiCare+ Workplace services can be used. Full allowances can be checked within the app.
Allowances for the following services are increased if you or an employee is insured under more than one Group Protection policy: Digital GP, Mental Health Consultations and Nutritional Consultations. (Two policies: double the services, three policies: triple the services).
Terms and conditions
The app and services are non-contractual benefits Aviva can change or withdraw at any time. They are available to employees who are permanent residents of Great Britain, Northern Ireland, the Channel Islands or the Isle of Man.
Terms apply to all services. Users will need to agree to these before using the services.
Other services available through the app
Get Active lifestyle discounts
Terms and conditions
These are non-contractual benefits Aviva can change or withdraw at any time. They are available to employees who are permanent residents of Great Britain, Northern Ireland, the Channel Islands or the Isle of Man.
Take a look at this short video, which explains the services available with Aviva DigiCare+ Workplace:
Transcript for video Aviva DigiCare+ Workplace
People make businesses work so if employees aren't in good health, neither is the business. The Aviva DigiCare+ Workplace app offers a range of health-related benefits to help make a difference to employees and businesses.
Giving access to a large network of medical professionals.
The app and services are available to employees insured under one of Aviva's Group Protection policies.
And are provided by Square Health. They're non-contractual benefits that Aviva can change or withdraw at any time.
We all know how important it is to keep on top of our health, but we don't always give it the attention it needs.
Aviva DigiCare+ Workplace offers insured employees an annual health assessment through a quick self-administered fingerprick blood test which can be taken at home and posted back to Square Health for analysis.
The test looks at 20 different health markers to help spot problems early on including the risk of diabetes, cholesterol status and liver health. Test results are received in a personalised health report which will include any recommended courses of action. A regular health check can help keep on top of health concerns, detect issues early and prevent future health problems.
It's not always easy to get a doctor's appointment so the digital GP service helps to provide a solution for non-emergency health matters.
Available between 8am and 8pm, 7 days a week, and offers 20-minute video consultations with a registered GP. Available to insured employees and their eligible family members, it offers medical advice and guidance and the peace of mind of being able to speak to a doctor quickly.
There may be limits to the number of times employees can use this service, they can check their full allowances within the app.
There's an option to view GP biographies before booking a consultation and to keep the same GP for multiple appointments. Simply complete a short section within the app to give some health background, then book the appointment.
With appointments usually available within 3 hours, it offers fast flexible access to medical advice. Medication costs apply and if the next day at home delivery service is selected, then delivery charges will also apply. This service is useful for everyday medical issues which normally mean a visit to the GP.
An initial diagnosis can come as a huge shock so a second opinion could offer new information and give some peace of mind.
The second medical opinion service gives access to a network of UK based clinical experts covering physical and mental health conditions. They can provide their medical opinion on a diagnosis originally given by a primary UK treating consultant.
Aviva DigiCare+ Workplace allows employees to share their second medical opinion consultations with their eligible family members. It offers face to face, telephone or in app consultations, a medical expert is then chosen based on their field of expertise or location. There may be limits to the number of times employees can use this service, they can check their full allowances within the app.
Once the necessary medical records are gathered the expert will review the case and issue a report detailing their diagnosis and recommended treatment plan. A second medical opinion could offer the confidence to go ahead and make important decisions about health and treatment paths.
Mental health is as important as physical health, acting quickly to prevent and detect mental wellbeing issues and getting help as early as possible can make a big difference. Aviva DigiCare+ Workplace Mental Health Consultations offers employees and their eligible family members quick access to tailored advice from qualified therapists. There may be limits to the number of times employees can use this service, they can check their full allowances within the app.
Whether its workplace stress, money worries, big changes in life or other events that can affect our mental wellbeing, this confidential service can help.
Generally, within 48 hours patients can get advice from a psychotherapist or cognitive behavioural therapist by video or phone, from the privacy of their own home. It could help avoid potential NHS waiting times and private treatment costs.
Therapists provide advice and devise a personal treatment plan and if needed can signpost to further support. It also provides emotional support if faced with bereavement.
It makes good sense to establish a healthy relationship with food, nutrition affects our physical and mental health and wellbeing. Understanding more about it can help reset relationships with food and encourage long term lifestyle changes.
Through Aviva DigiCare+ Workplace, nutritionists offer advice on healthy eating plans and encourage accountability for food choices and help to break bad habits. Employees have access to thirty-minute consultations with a trained nutritionist, which they can share with their eligible family members. There may be limits to the number of times employees can use this service, they can check their full allowances within the app.
The nutritionist will develop a tailored personalised plan based around lifestyle factors such as sleep and stress. The advice aims to help establish relevant and achievable goals, focused around nutrition and lifestyle strategies.
For more information about our products and Aviva DigiCare+ Workplace please speak to your usual Aviva contact or visit us online.
How to launch Aviva DigiCare+ Workplace
If you already have a Group Protection policy in place, you’ll need to log in to the Square Health Customer Portal to begin the registration process.
To request access to the portal, please contact your usual Aviva contact or email the information below to us at firstname.lastname@example.org.
• Scheme name
• Scheme number
• Employer (contact) name (the person who will access the employer portal)
• Employer (contact) email address
• Employer (contact) telephone number
• Product activation date (the earliest date you’d like employees to be invited to download the app)
Once you’ve registered, you’ll receive further instructions inviting you to load the email addresses of all insured employees into the portal.
Visit your Employer Hub for more details.
Useful employer resources
Need some help?
If you have any questions, please get in touch with your Aviva Client Relationship Manager or Financial Adviser.
For Aviva DigiCare+ Workplace registration queries email: email@example.com
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