Auto enrolment knowledge centre

Getting help from a business adviser

If you’d like some help or extra support with auto enrolment, get in touch with a business adviser who can guide you in the right direction.  Please remember that if you do get support from a third party, as an employer it’s still up to you to comply with auto enrolment regulations. You’ll also usually be charged for the services you receive from a business adviser.

Business advisers and how they can help you

There are a few different types of business advisers, all of which can help you in different ways.

Financial advisers

Financial advisers can recommend a suitable auto enrolment pension scheme for your business. They can also discuss the investment options offered to your staff in more detail, so you and your employees understand what they’re investing their money in.

Find a financial adviser at

Accountants or bookkeepers

Some accountants and bookkeepers can provide information about dealing with auto enrolment. They might be able to help with the ongoing payroll work that’s involved, and some will even run your scheme for you. Depending on the services they offer, some may also help you to choose a pension provider.

Find a chartered bookkeeper at

Payroll bureau

A payroll bureau is an organisation that you can outsource your payroll to. Their services vary, but typically all payroll bureaus carry out the various payroll tasks involved in auto enrolment for you. They can:

  • assess your workforce
  • deal with any employees who opt out
  • provide a file to send to your pension provider so that they can enrol employees onto your scheme
  • collect the right pension contributions, and more.

A payroll bureau might not be able to assist with your auto enrolment communications, so if they can’t help with communications you’ll either need to complete these yourself or make separate arrangements.

Can a business adviser run an Aviva workplace pension scheme for you?

In short, yes. Whether you’re setting up an Aviva Company Pension yourself or working with an adviser to do it, all you have to do is nominate them as your scheme administrator when you apply online – and that’s it.

Your adviser will then be responsible for the day to day running of your workplace pension, and we’ll write to them as the main point of contact.

What to do

If you’d like your business adviser to run your workplace pension on your behalf, make sure to speak to them first for confirmation that they can do it – but bear in mind that there may be associated ongoing charges. You can also direct them to our dedicated section on support for business advisers, where they’ll find all the information and tools they need to help them help you.

Remember, as an employer, it’s still up to you to make sure that you’ve done everything that you need to do. You’ll remain accountable to The Pensions Regulator under auto enrolment legislation even if your business adviser runs your scheme for you.

Find out more about auto enrolment

Auto enrolment doesn’t have to be challenging. We’ve got all the information you need to get up and running with your workplace pension scheme.


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