Got a query? We're here to help. Take a look at our contact numbers and opening times. If you need help and support with setting up and running your pension scheme, get in touch.

Contact us if you have any questions

About using the system for the first time

If you have issues uploading your first files or with using MyAvivaBusiness.

0800 092 9951

Monday to Friday 9:00am - 5:00pm

About setting up payroll integration

Please contact your payroll provider as we are not able to provide detailed guidance on how their systems work.

About issues after your scheme is up and running

Queries relating to billing or regular scheme administration duties.

0800 158 2570

Monday to Friday 9:00am - 5:00pm

About using AME:Lite

If you use our auto enrolment software and you're experiencing issues.

0800 056 3269

Monday to Friday 9:00am - 5:00pm

Any other general queries...

If you have queries such as how to change your address or if you need to change a scheme contact, we're here to help.

0800 145 5744

Monday to Friday 8:30am – 8:00pm

For your scheme members

Pensions Help Line

For help if your employees have any queries or need to change their home address - they will need to provide their policy number so we can access their details.

They can also contact us by post: 
Aviva, PO Box 520, Surrey Street, Norwich, NR1 3WG

0800 145 5744

Monday to Friday 8:30am – 8:00pm

Accessing MyAviva

Policy information will be sent directly to all scheme members. Members can also access their information by registering for our MyAviva online service.

For our joint protection, telephone calls may be recorded and/or monitored.  Call to 0800 numbers from a UK landline or mobile are free.