Got a query? We're here to help. Take a look at our contact numbers and opening times. If you need help and support with setting up and running your pension scheme, get in touch.
Contact us if you have any questions
About setting up payroll integration
Please contact your payroll provider as we are not able to provide detailed guidance on how their systems work.
For your scheme members
Pensions Help Line
For help if your employees have any queries or need to change their home address - they will need to provide their policy number so we can access their details.
They can also contact us by post:
Aviva, PO Box 520, Surrey Street, Norwich, NR1 3WG
Monday to Friday 8:30am – 8:00pm
Saturday 10:00am – 5:00pm & Sunday 10:00am – 4:00pm
Policy information will be sent directly to all scheme members. Members can also access their information by registering for our MyAviva online service.
For our joint protection, telephone calls may be recorded and/or monitored. Call to 0800 numbers from a UK landline or mobile are free.