For trustees only

Defined Benefit Pension Services

Welcome to Aviva’s online services for defined benefit pension scheme trustees. Here you can access information, specially designed to help the trustees of defined benefit pension schemes that are run by Aviva.

Administration forms

Below are links to some of our administration forms that you may find useful.

For UK schemes

For Channel Islands schemes

For all schemes

Contact Details

Are you the member or ex-member of the pension scheme?

If yes, then you will need to contact the trustees of the defined benefit pension scheme in the first instance. If you are not sure of the details for the trustees or the pension scheme you were part of, you can try the government website

If you're a current or ex-member of the Defined Benefit (Final Salary) part of the Aviva Staff Pension Scheme then you can contact

If you're a current or ex-member of the Defined Contribution (Money Purchase) part of the Aviva Staff Pension Scheme then you can contact us at

Are you the trustee of the pension scheme?

Administration Enquiries

Our dedicated administration team are available to handle the following types of enquiries relating to your defined benefit pension scheme:

  • Documentation Enquires, such as scheme rules & rule amendments
  • Commission & Premium Payment Enquiries
  • General Enquiries, such as benefit, renewal or disclosure queries and member quotations.

If you do have any enquiries you can contact the team by writing to them at the following address:

Aviva, PO Box, 3238, DBP Department, Surrey Street, Norwich, NR1 3UE.

Actuarial Enquiries

For actuarial enquiries, such as valuation reports and contribution schedules, contact the actuarial team.


Pensions in Payment

For enquiries on pensions in payment you can contact the Retirement Solutions team by email at:


Useful website links

You may find the following websites helpful in the management of your defined benefit pension scheme.

Need more assistance?

If you have any questions about how any of this impacts on your scheme, we recommend that you speak to your adviser.

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