How long will it take to get a payout on a claim?

It varies, but once we’ve discussed the claim, we can usually estimate timescales. Once we've agreed to pay the claim and have everything we need, we’ll aim to pay out within five working days. The process may be quicker if you consider placing your policy in a Trust. We will pay the claim proceeds to the trustees (provided there is at least one surviving trustee), so we won’t need to wait for personal representatives to be appointed to administer your estate.